Community Ideas

This is a huge issue for us and we'd love to see this implemented. Appears to be going backwards from our Avaya system

14 months on and still "Under Consideration" - I have yet to see any idea here implemented.

We just moved to RingCentral a few weeks ago and this is easily the biggest complaint I am getting from my users.

Still hoping this is going to be released soon.

up vote, Desperately need this!

Up-vote. We have a significant business need for this functionality.

This feature is available from other providers. This is a key feature in a busy office.

I don't understand how this is under consideration still. If this doesn't get sped up i think some will be finding a different platform at the end of their contracts

New to RC and don't understand how this isn't the default behavior. Very confusing.

Yes, please add this feature as I have gotten more requests from my clients on this than any other feature. Please! :)

can you have the feature available soon please. it is helpful with having the 'original' caller's number after either a warm or unattended (cold) transfer,

thank you

Wondering how long this will remain Under Consideration. This was first suggested nearly a year ago. This is the most thing our users complain about. :(

I would like to see this feature, it is a basic option that should be available now.

Thanks

Dave

The only options I am getting are Consultative or Basic ?-I am not seeing warm or unattended.

hi everyone who posted in the last few days... this is possible by doing an unattended transfer. If they do a warm transfer, it is going to show the caller id of the person doing the transferring. When transferring, hold down the "Transfer" button and it should change to let you select Warm or Unattended. You can change the default on Polycom phones by going to Setting -> Basic-> Preferences ->Default Transfer Type

Is there any timeline for this? This should be basic functionality for any phone system.

Now that our staff is aware that we have to answer every phone call that we receive as if it were a customer, even though it may appear that a colleague is calling us, it has spared us the complete embarrassment and unprofessionalism that we encountered with a few clients before knowing this. It is absolutely imperative that this feature be implemented to be able to function properly.

Thank you for making this under consideration! Our President and CEO are not happy about this feature not being available (and almost don't believe me that it's not available so it does reflect poorly on me and my choice of using Ring Central). Thank you!

I keep getting chewed out because this feature doesn't exist. My rear end is half the size it used to be before the last two RC installations I just did. RC, please take a step back from all the 'cool' unified communications stuff and just focus on the phone system. This is a feature that should have been implemented from Day 1 of your birth. C'mon man, you're killing us!

100% necessary. My users do not care who transfered them a call, they want to know who is calling.