Community Ideas

hi everyone who posted in the last few days... this is possible by doing an unattended transfer. If they do a warm transfer, it is going to show the caller id of the person doing the transferring. When transferring, hold down the "Transfer" button and it should change to let you select Warm or Unattended. You can change the default on Polycom phones by going to Setting -> Basic-> Preferences ->Default Transfer Type

Is there any timeline for this? This should be basic functionality for any phone system.

Now that our staff is aware that we have to answer every phone call that we receive as if it were a customer, even though it may appear that a colleague is calling us, it has spared us the complete embarrassment and unprofessionalism that we encountered with a few clients before knowing this. It is absolutely imperative that this feature be implemented to be able to function properly.

Thank you for making this under consideration! Our President and CEO are not happy about this feature not being available (and almost don't believe me that it's not available so it does reflect poorly on me and my choice of using Ring Central). Thank you!

I keep getting chewed out because this feature doesn't exist. My rear end is half the size it used to be before the last two RC installations I just did. RC, please take a step back from all the 'cool' unified communications stuff and just focus on the phone system. This is a feature that should have been implemented from Day 1 of your birth. C'mon man, you're killing us!

100% necessary. My users do not care who transfered them a call, they want to know who is calling.

We know it is possible Justin, but that doesn't mean warm (attended) transfer shouldn't act the same way. Obviously if you're on the phone with just the person that was transferred to you it should show who you're on the phone with. This tells everyone else who you're actually on the phone with (Through the HUB) as well as gives you the ability to take down the information of the person you're on with, without having to ask them for their name / number.

Side note - thank you for making this 'Under Consideration' RingCentral staff, it is very much appreciated and I hope it is implemented soon.

this is possible by doing an unattended transfer. If you do a warm transfer, it is going to show the caller id of the person doing the transferring.

** This is a must have. ** Please, please, please institute this in your next patch.

Another feature I'm surprised doesn't exist. Has Ring Central never actually worked in an office? I came looking for answers on how to get things up correctly and all I am finding is that basic features don't exist and worse it doesn't seem like they are doing regular improvements or listening to the votes.

I also switched from Cisco and RC functions like this make us CRAZY!

Please at least make this an option...IMO showing me the CID of the transferer is nearly useless.

Even crazier than the comment below about How is this not possible yet. Is how it has not even been marked as "Under Consideration" it is by far the MOST requested idea.

How is this not possible yet? We migrated from a Cisco Call Manager platform and are kind of regretting it.

We have a receptionist that answers call to our main corporate number then transfers as needed. no-one knows who is actually calling or called them because the extension of the person transferring the call is shown........

Cold transfer does not work. VVX250

Depending on how the call is transfered this can currently be done. I'm not sure how but some of our support staff have made it so we see the caller's number. I believe they do a "cold" transfer (after attempting a warm transfer)

How is this the highest voted Idea and isnt even under concideration????

requesting an update as well

Can we at least get an update on this from RingCentral if this will ever be considered, or why it isn't being considered?

570+ votes and standard on a lot of other systems...just why is this not Under Consideration?

I want this feature ASAP