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Status Implemented
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

Show Original Callers Number in Caller ID when Transferring calls

Currently, when a call comes into our main line, the caller ID is shown. This is extremely helpful when receiving a call. However, if the call is received by a receptionist (or the wrong person) and is immediately forwarded to another extension, the original caller ID is lost and replaced by the receptionists extension name/number. The original caller ID is now lost, meaning the name and/or number of the original caller is gone from view. It would be extremely helpful to keep the original caller ID on a simple transfer.

Product Line RingCentral Phone
  • ADMIN RESPONSE
    Jan 4, 2023

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on 22.3.1.

    This feature allows for caller ID to transfer in these scenarios.

    Warm/Consultative Transfer:
    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    Blind Transfer:
    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number
    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

    • Desk phones: Any Poly, Avaya or Unify models.

    • RingCentral App: Version 21.4.30 or later

    • RingCentral Mobile App: Version 22.1.10 or later

    • RingCentral Phone App: Version 22.2 or later


    This feature does not work with Cisco or Yealink phones.
    This feature has not been formally tested on Mitel phones, it may or may not work.

  • Danielle Zavala
    Reply
    |
    Nov 10, 2023

    What is the update with getting this function to work with Yealink phones? We previously had Intermedia and this feature worked just fine.

  • Charles Patel
    Reply
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    Oct 12, 2023

    Please work with Yealink and provide update asap. We have lots of unhappy outside reps who misses the original caller ID.

  • John Lahmann
    Reply
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    Oct 9, 2023

    Please add this for Yealink phones. This is causing a lot of confusion within our company.

  • Jeffrey Parker
    Reply
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    Aug 10, 2023

    Why would you not make this work for every model phone you offer?

  • Cameron Hellmuth
    Reply
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    Aug 10, 2023

    Please add Yealink. We just signed up with RC and didn't know Yealink was excluded from Caller ID transfers.

    2 replies
  • David Lafferty
    Reply
    |
    Aug 9, 2023

    Please add this to Yealink phones.

  • Homert Tabuyan
    Reply
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    Aug 1, 2023

    Hi, Team


    We are hoping that this feature once *implemented this August, would extend to MS Team and PBX platforms.


    Thank you!

  • Homert Tabuyan
    Reply
    |
    Aug 1, 2023

    Hi, Team


    We are hoping that this feature once implement this August, it would extension to MS Team and PBX platforms.


    Thank you!

    1 reply
  • Danielle Zavala
    Reply
    |
    May 10, 2023

    Actually, this feature does work for Yealink phones. We currently use the T46S and T54W phones. We previously had Intermedia as our phone provider and the original caller ID was saved when the call was transfered. Please request to have Ringcentral update their system.

  • Eric Entin
    Reply
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    Apr 12, 2023

    This was working for us, using Poly phones. Recently, it has stopped working. No setting changes have been able to bring it back.

  • RingCentral 1 CSSTECH
    Reply
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    Jan 25, 2023

    For people using Yealink phones; we have found a solution that appears to be working for us. On either the phone's web portal or YMCS change the setting for Caller ID Source to "PAI-RPID-FROM". If this could be implemented by RingCentral to be the default for all users that would resolve this issue.

    2 replies
  • Mark Buie
    Reply
    |
    Jan 12, 2023

    I just figured out that on the Mitel Phones if you press transfer then manually enter the extension number then transfer again the caller id will show up. The issue is in using the soft keys to transfer. Sounds like a programming issue on RingCentral's part. Mitel worked way better than RingCentral's system.

  • Dennison Support
    Reply
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    Jan 5, 2023

    This still doesnt work for the Mitel Phones - any idea when this will be implemented?

  • Jeff Schelinski
    Reply
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    Jan 4, 2023

    Though this indicates that it works for Warm/Consultative Transfer, it does not. We are on Version 22.4.21 and when we process a Warm/Consultative Transfer the outsider caller ID is lost and replaced with the caller ID of the internal person. I have a case open, since October, and now am being told it is not a functional feature.

  • Dylan Sammis
    Reply
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    Dec 21, 2022

    Need this for Warm/Consultative transfers on Yealink phones please.

  • Michelle Sachtleben
    Reply
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    Nov 22, 2022

    Any updates on if this will ever be implemented for Yealink phones?

  • David Rosenthal
    Reply
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    Oct 31, 2022

    Will this ever be implemented for Cisco phones? We have all Cisco phones and really need this feature.

  • Steven Kan
    Reply
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    Oct 25, 2022

    I have the same questions about forwarded voicemails. Right now when our receptionist (Polycom VVX250) receives a voicemail, it contains the inbound Caller ID. But when she forwards that voicemail internally to another extension, the Caller ID becomes her own extension, which is not especially helpful.

  • Jeff Schelinski
    Reply
    |
    Oct 21, 2022

    I see that someone else new to Ring Central and the Yealink phone is having the same issue are. We just started with Ring Central 3 weeks ago. Support hasn't told us that this basic function doesn't work with the Yealink phone. A phone that they quickly recommended to us. The sad thing is that I had to read about in in the above note. WHAT IS RING CENTRAL GOING TO DO TO ENGINEER THIS BASIC FUNCTION TO WORK?

  • Kimberly Colucci-Nyari
    Reply
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    Oct 13, 2022

    We are new to RingCentral (Migrated from Mitel) why is this not a feature on all phones? We have yealink phones and when a call is transferred it only shows the person who transferred the call to you not the caller on the other line. When will this feature be implemented for yealink phones???

  • Load older comments
  • +1174
1 MERGED

Allow the original caller ID to be shown when a call is forwarded.

Merged
Currently, when a call comes into our main line, the caller ID is shown. This is extremely helpful when receiving a call. However, if the call is received by a receptionist (or the wrong person) and is immediately forwarded to another extention, t...
Guest about 2 years ago in RingCentral Phone 0 Implemented
1 MERGED

Warm Transfer show original caller ID

Merged
Currently after a warm transfer is completed the user that received the transfer sees the caller ID information of the user that made the transfer instead of the ID of the person that they are on the phone with after the transfer. Can you make the...
Dominik Chandler over 1 year ago in RingCentral Phone 0 Implemented
1 MERGED

Get the Number a Call was Forwarded From

Merged
It would be useful to businesses with lots of locations where calls are forwarded and picked up by a central call center. The agent taking the call needs to know which number the customer called for the purposes of identifying customers approximat...
Brent Jackson almost 2 years ago in RingCentral Admin Portal 0 Implemented
1 MERGED

How to maintain the caller ID after a blind transfer.

Merged
When calls are blind transferred, I do not see the caller ID of the original caller. I only see the internal caller ID.
Jason Irizarry x 1027 over 1 year ago in RingCentral Phone 0 Implemented
1 MERGED

Carry Over the Caller ID whenever doing a Warm Transfer

Merged
The source phone number of the caller should be appear whenever doing a warm transfer, it should be carry over to the agent received the transferred call
Guest almost 2 years ago in RingCentral Phone 1 Implemented
1 MERGED

Update CID On Forwarded Calls

Merged
If a call is forwarded to another extension from the an extension it would be nice to modify the incoming CID on the destination phone. Example: Call comes into extension 150. Extension 150 is set to forward to 170 if 150 doesn't answer. On extens...
MItchel(AVAIL) Erb almost 2 years ago in RingCentral Phone 0 Implemented
8 MERGED

When forwarding a call, show caller ID of original caller, not person who forwarded the call

Merged
When our receptionists takes a call and forwards it to the appropriate team member, the call shows up on the team members phone as coming from the receptionist, not the original caller. would be easier for our team if it showed the Caller ID of th...
Edward Scott over 1 year ago in RingCentral Phone 1 Implemented
29 MERGED

caller id of the caller for transferred calls

Merged
i wanted that if i transfer a call the caller will show the caller id of the customer not mine
Guest over 2 years ago in RingCentral Phone 0 Implemented
30 MERGED

show external caller's name/number when transferring call to another user, rather than person who transfers the call

Merged
Once transferred, next call recipient should be able to decide whether to answer call at that moment based on who is ACTUALLY calling. Based on my experiment (with RC Help Desk person), next call recipient sees only co-worker's name that transferr...
Guest over 2 years ago in RingCentral Phone 0 Implemented
16 MERGED

Show Original Callers Number in Caller ID when Transferring calls

Merged
Feedback from users that the would like to see the original caller ID on transferred calls in the RingCentral app.
Daniel Herrera about 2 years ago in RingCentral Web/Desktop App 0 Implemented
49 MERGED

On the transfer call, it should show the caller number NOT the extension that transferred the call

Merged
To better explain this: When the receptionist transfers a call to me, the caller ID shows "Reception" NOT the actual caller's caller ID. This can be very confusing. When I pick up the phone call that shows "Reception", it is not the receptionist. ...
Guest over 2 years ago in RingCentral Phone 2 Implemented
14 MERGED

Caller ID on Internal Transfers

Merged
When one employee transfers a call to another, we cant see the called ID info. The callers info should appear on the transfer also.
Guest about 2 years ago in RingCentral Phone 0 Implemented
1 MERGED

Warm Transfer should show Caller ID when transferred.

Merged
When a user transfers a call to another user through a warm transfer, the caller's phone numbers should still show up so that if the call gets disconnected, a call back can be performed. As it is currently, after the call is transferred, if the ca...
Guest about 2 years ago in RingCentral Phone 0 Implemented
21 MERGED

Call goes from one queue to another, and on the second queue it would show the original queue in the caller id field

Merged
-Customer calls and rings QueueA -on all users in QueueA, their phone shows QueueA and customer number for caller id -if no one answers the calls in a specific wait time, the call is transferred to QueueB -on all users in QueueB, their phone curre...
Guest over 2 years ago in RingCentral Admin Portal 0 Implemented
50 MERGED

Caller ID Information Pass Through with call Transfer, Internal and External

Merged
Issue is the transferring of caller ID information of external caller to the final receiving end party, specifically with consultative transferring. Example: Bob calls to Health Aid (Ring Central Customer). Sue answers phone. Bob wants to then be ...
Guest almost 3 years ago in RingCentral Admin Portal 0 Implemented
9 MERGED

caller id following the call

Merged
can we set it up where the caller id of the original caller follows the call throughout many transferrers
Heather Casteel about 1 year ago in RingCentral Phone 0 Implemented
68 MERGED

Call Transfer issues on a ring central land line phone. Example: When an incoming call is fielded by the receptionist, the caller then tells the receptionist who they need to speak with. So the receptionist then transfers the call to that agent/assistant. However the callers name should appear on the agent/assistant caller id and not the receptionists name (which is currently the case. )

Merged
Why this matter needs to be addressed Reason # 1. because when the agent/assistant goes to answer the call they assume the receptionist is calling them and not a client. Reason # 2 When the agent/assistant goes to return a missed call and selects ...
Guest almost 3 years ago in RingCentral Phone 0 Implemented