Community Ideas

Welcome! We're glad you're here.

In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.

We can't wait to hear your bright ideas!

Show Original Callers Number in Caller ID when Transferring calls

We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We would love to see this feature in the next firmware update.

  • Deleted user
  • Jul 29 2020
  • Under Consideration
Product Line RingCentral Phone
  • Attach files
  • Justin Dale commented
    1 Jun 09:46pm

    hi everyone who posted in the last few days... this is possible by doing an unattended transfer. If they do a warm transfer, it is going to show the caller id of the person doing the transferring. When transferring, hold down the "Transfer" button and it should change to let you select Warm or Unattended. You can change the default on Polycom phones by going to Setting -> Basic-> Preferences ->Default Transfer Type

  • Josh Klein commented
    27 May 08:03pm

    Is there any timeline for this? This should be basic functionality for any phone system.

  • Brittany Reynolds commented
    27 May 02:24pm

    Now that our staff is aware that we have to answer every phone call that we receive as if it were a customer, even though it may appear that a colleague is calling us, it has spared us the complete embarrassment and unprofessionalism that we encountered with a few clients before knowing this. It is absolutely imperative that this feature be implemented to be able to function properly.

  • Hannah A commented
    22 May 12:15am

    Thank you for making this under consideration! Our President and CEO are not happy about this feature not being available (and almost don't believe me that it's not available so it does reflect poorly on me and my choice of using Ring Central). Thank you!

  • Guest commented
    20 May 08:55pm

    I keep getting chewed out because this feature doesn't exist. My rear end is half the size it used to be before the last two RC installations I just did. RC, please take a step back from all the 'cool' unified communications stuff and just focus on the phone system. This is a feature that should have been implemented from Day 1 of your birth. C'mon man, you're killing us!

  • Bert Lousteau commented
    20 May 06:26pm

    100% necessary. My users do not care who transfered them a call, they want to know who is calling.

  • Mark Szewczyk commented
    20 May 05:53pm

    We know it is possible Justin, but that doesn't mean warm (attended) transfer shouldn't act the same way. Obviously if you're on the phone with just the person that was transferred to you it should show who you're on the phone with. This tells everyone else who you're actually on the phone with (Through the HUB) as well as gives you the ability to take down the information of the person you're on with, without having to ask them for their name / number.

    Side note - thank you for making this 'Under Consideration' RingCentral staff, it is very much appreciated and I hope it is implemented soon.

  • Justin Dale commented
    20 May 05:01pm

    this is possible by doing an unattended transfer. If you do a warm transfer, it is going to show the caller id of the person doing the transferring.

  • Jennifer Leach commented
    20 May 05:01pm

    ** This is a must have. ** Please, please, please institute this in your next patch.

  • Guest commented
    20 May 12:52pm

    Another feature I'm surprised doesn't exist. Has Ring Central never actually worked in an office? I came looking for answers on how to get things up correctly and all I am finding is that basic features don't exist and worse it doesn't seem like they are doing regular improvements or listening to the votes.


  • Guest commented
    20 May 12:26pm

    I also switched from Cisco and RC functions like this make us CRAZY!

    Please at least make this an option...IMO showing me the CID of the transferer is nearly useless.

  • Darryl McFarlane commented
    20 May 01:53am

    Even crazier than the comment below about How is this not possible yet. Is how it has not even been marked as "Under Consideration" it is by far the MOST requested idea.

  • Justin Foster commented
    12 May 07:57pm

    How is this not possible yet? We migrated from a Cisco Call Manager platform and are kind of regretting it.

    We have a receptionist that answers call to our main corporate number then transfers as needed. no-one knows who is actually calling or called them because the extension of the person transferring the call is shown........


  • Justin Foster commented
    12 May 07:54pm

    Cold transfer does not work. VVX250

  • Guest commented
    10 May 05:00pm

    Depending on how the call is transfered this can currently be done. I'm not sure how but some of our support staff have made it so we see the caller's number. I believe they do a "cold" transfer (after attempting a warm transfer)


  • Lachlan Bunter commented
    10 May 05:54am

    How is this the highest voted Idea and isnt even under concideration????

  • Justin Faulkner commented
    7 May 01:44am

    requesting an update as well

  • Mark Szewczyk commented
    26 Apr 03:01pm

    Can we at least get an update on this from RingCentral if this will ever be considered, or why it isn't being considered?

  • Titus Brown commented
    15 Apr 05:39pm

    570+ votes and standard on a lot of other systems...just why is this not Under Consideration?

  • Terry Landis commented
    13 Apr 07:06pm

    I want this feature ASAP

  • Load older comments
  • +549