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Show Original Callers Number in Caller ID when Transferring calls

We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We would love to see this feature in the next firmware update.

  • Deleted user
  • Jul 29 2020
Product Line RingCentral Phone
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  • Terry Landis commented
    13 Apr 07:06pm

    I want this feature ASAP

  • Corrbet Nichols commented
    30 Mar 07:48pm

    The ring central / salesforce integration is useless without the ability to transfer the callers id to the recipient the call is being transferred too.

  • Guest commented
    25 Mar 07:38pm

    Please! If a call gets disconnected we can't see the number to call back, just the person who transferred the call. Really, this should have been an option from the beginning.

  • Jessica Esperson commented
    25 Mar 03:25pm

    Please consider this feature. Our users could get great value from.

  • Gavin Lane commented
    24 Mar 08:38pm

    Definitely want this feature ASAP

  • John Fesler commented
    23 Mar 12:01pm

    This is a feature our users could get great value from.

  • Teresa Habeck commented
    18 Mar 04:24pm

    I know this works if you Blind forward But reall need this to be simpler for everyone. the really needs to see who the caller is not the forwarder in the event the call gets dropped.

  • D R commented
    17 Mar 06:21pm

    Yes please! This feature is 100% required and we are shocked this doesn't exist.

  • Guest commented
    14 Mar 05:23pm

    I agree, I would like this feature too!! Very Important!!

  • Scott Schilling commented
    24 Feb 08:18pm

    It's just on queue calls that this happens from what I'm seeing but yes, especially blind transfers showing the extension of the person transferring instead of the remote party, this is bad. Please fix this RC

  • J Boven commented
    16 Feb 12:38pm

    We see that our customers are missing this feature.
    Please add this.

    Kr.

    Jacco

  • David Nielsen commented
    4 Feb 08:29pm

    Yes, please add this!

  • Susan Pieroni commented
    3 Feb 10:04pm

    We are new to RingCentral and was surprised to find out the the originating caller ID isn't passed when transferring calls and/or there isn't a flag to enable this feature. I kept calling into support thinking it must be some sort of mistake. Its no mistake so here I am supporting this feature. RC Support please move forward with adding this in!

  • Arron Meyer-Razon commented
    2 Feb 04:41pm

    This would be a very useful feature.

  • Guest commented
    14 Jan 06:01pm

    Yeah, and they should also have caller ID shown when a group number is called and multiple user phones ring.

  • Antonio Sabella commented
    11 Jan 03:43pm

    I am so happy to see that many others have the same issue. It's so absurd to think that RC does not have that capability. We always had it in Avaya, and when we decided to move to RC I did NOT even think about asking whether RC had it cause it did not make any sense that they do not.

    Everytime I pick up a transferred call now, i DO NOT see who is calling. So inefficient and time-wasting.

  • Tiffany Leicht commented
    8 Jan 02:50pm

    This is now two different suggestions with 415 votes between them. Why are you not addressing this? It's an issue for those of us using receptionists, which seems to be quite a few based on votes.

  • Wayne Buhler commented
    5 Jan 06:09pm

    Why is this not a thing Ring Central will Change?

  • James Dombro commented
    21 Dec, 2020 04:40pm

    Especially with Salesforce Autologging capabilities this is a MUST Have. Need to get this one integrated ASAP

  • Justin Dale commented
    21 Dec, 2020 04:11pm

    This is already possible using a blind transfer. I guess it could be nice on a warm transfer but if you're doing a warm transfer you can just relay that information verbally

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