Community Ideas
Welcome! We're glad you're here.
In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!
You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.
We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.
We can't wait to hear your bright ideas!
Welcome! We're glad you're here.
In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!
You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.
We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.
We can't wait to hear your bright ideas!
I want this feature ASAP
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The ring central / salesforce integration is useless without the ability to transfer the callers id to the recipient the call is being transferred too.
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Please! If a call gets disconnected we can't see the number to call back, just the person who transferred the call. Really, this should have been an option from the beginning.
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Please consider this feature. Our users could get great value from.
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Definitely want this feature ASAP
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This is a feature our users could get great value from.
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I know this works if you Blind forward But reall need this to be simpler for everyone. the really needs to see who the caller is not the forwarder in the event the call gets dropped.
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Yes please! This feature is 100% required and we are shocked this doesn't exist.
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I agree, I would like this feature too!! Very Important!!
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It's just on queue calls that this happens from what I'm seeing but yes, especially blind transfers showing the extension of the person transferring instead of the remote party, this is bad. Please fix this RC
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We see that our customers are missing this feature.
Please add this.
Kr.
Jacco
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Yes, please add this!
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We are new to RingCentral and was surprised to find out the the originating caller ID isn't passed when transferring calls and/or there isn't a flag to enable this feature. I kept calling into support thinking it must be some sort of mistake. Its no mistake so here I am supporting this feature. RC Support please move forward with adding this in!
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This would be a very useful feature.
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Yeah, and they should also have caller ID shown when a group number is called and multiple user phones ring.
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I am so happy to see that many others have the same issue. It's so absurd to think that RC does not have that capability. We always had it in Avaya, and when we decided to move to RC I did NOT even think about asking whether RC had it cause it did not make any sense that they do not.
Everytime I pick up a transferred call now, i DO NOT see who is calling. So inefficient and time-wasting.
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This is now two different suggestions with 415 votes between them. Why are you not addressing this? It's an issue for those of us using receptionists, which seems to be quite a few based on votes.
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Why is this not a thing Ring Central will Change?
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Especially with Salesforce Autologging capabilities this is a MUST Have. Need to get this one integrated ASAP
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This is already possible using a blind transfer. I guess it could be nice on a warm transfer but if you're doing a warm transfer you can just relay that information verbally
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