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Show Original Callers Number in Caller ID when Transferring calls

We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We would love to see this feature in the next firmware update.

  • Deleted user
  • Jul 29 2020
  • Under Consideration
Product Line RingCentral Phone
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  • Fin commented
    21 Jul 07:43pm

    New to RC and don't understand how this isn't the default behavior. Very confusing.

  • Ben Jones commented
    12 Jul 04:17pm

    Yes, please add this feature as I have gotten more requests from my clients on this than any other feature. Please! :)

  • Guest commented
    7 Jul 10:15am

    can you have the feature available soon please. it is helpful with having the 'original' caller's number after either a warm or unattended (cold) transfer,

    thank you

  • Jonathan O'Neill commented
    29 Jun 02:59pm

    Wondering how long this will remain Under Consideration. This was first suggested nearly a year ago. This is the most thing our users complain about. :(

  • Dave Lyons commented
    25 Jun 10:44am

    I would like to see this feature, it is a basic option that should be available now.



  • Guest commented
    21 Jun 07:04pm

    The only options I am getting are Consultative or Basic ?-I am not seeing warm or unattended.

  • Justin Dale commented
    1 Jun 09:46pm

    hi everyone who posted in the last few days... this is possible by doing an unattended transfer. If they do a warm transfer, it is going to show the caller id of the person doing the transferring. When transferring, hold down the "Transfer" button and it should change to let you select Warm or Unattended. You can change the default on Polycom phones by going to Setting -> Basic-> Preferences ->Default Transfer Type

  • Josh Klein commented
    27 May 08:03pm

    Is there any timeline for this? This should be basic functionality for any phone system.

  • Brittany Reynolds commented
    27 May 02:24pm

    Now that our staff is aware that we have to answer every phone call that we receive as if it were a customer, even though it may appear that a colleague is calling us, it has spared us the complete embarrassment and unprofessionalism that we encountered with a few clients before knowing this. It is absolutely imperative that this feature be implemented to be able to function properly.

  • Hannah A commented
    22 May 12:15am

    Thank you for making this under consideration! Our President and CEO are not happy about this feature not being available (and almost don't believe me that it's not available so it does reflect poorly on me and my choice of using Ring Central). Thank you!

  • Guest commented
    20 May 08:55pm

    I keep getting chewed out because this feature doesn't exist. My rear end is half the size it used to be before the last two RC installations I just did. RC, please take a step back from all the 'cool' unified communications stuff and just focus on the phone system. This is a feature that should have been implemented from Day 1 of your birth. C'mon man, you're killing us!

  • Bert Lousteau commented
    20 May 06:26pm

    100% necessary. My users do not care who transfered them a call, they want to know who is calling.

  • Mark Szewczyk commented
    20 May 05:53pm

    We know it is possible Justin, but that doesn't mean warm (attended) transfer shouldn't act the same way. Obviously if you're on the phone with just the person that was transferred to you it should show who you're on the phone with. This tells everyone else who you're actually on the phone with (Through the HUB) as well as gives you the ability to take down the information of the person you're on with, without having to ask them for their name / number.

    Side note - thank you for making this 'Under Consideration' RingCentral staff, it is very much appreciated and I hope it is implemented soon.

  • Justin Dale commented
    20 May 05:01pm

    this is possible by doing an unattended transfer. If you do a warm transfer, it is going to show the caller id of the person doing the transferring.

  • Jennifer Leach commented
    20 May 05:01pm

    ** This is a must have. ** Please, please, please institute this in your next patch.

  • Guest commented
    20 May 12:52pm

    Another feature I'm surprised doesn't exist. Has Ring Central never actually worked in an office? I came looking for answers on how to get things up correctly and all I am finding is that basic features don't exist and worse it doesn't seem like they are doing regular improvements or listening to the votes.

  • Guest commented
    20 May 12:26pm

    I also switched from Cisco and RC functions like this make us CRAZY!

    Please at least make this an option...IMO showing me the CID of the transferer is nearly useless.

  • Darryl McFarlane commented
    20 May 01:53am

    Even crazier than the comment below about How is this not possible yet. Is how it has not even been marked as "Under Consideration" it is by far the MOST requested idea.

  • Justin Foster commented
    12 May 07:57pm

    How is this not possible yet? We migrated from a Cisco Call Manager platform and are kind of regretting it.

    We have a receptionist that answers call to our main corporate number then transfers as needed. no-one knows who is actually calling or called them because the extension of the person transferring the call is shown........

  • Justin Foster commented
    12 May 07:54pm

    Cold transfer does not work. VVX250

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