Show Original Callers Number in Caller ID when Transferring calls

For people using Yealink phones; we have found a solution that appears to be working for us. On either the phone's web portal or YMCS change the setting for Caller ID Source to "PAI-RPID-FROM". If this could be implemented by RingCentral to be the default for all users that would resolve this issue.

I just figured out that on the Mitel Phones if you press transfer then manually enter the extension number then transfer again the caller id will show up. The issue is in using the soft keys to transfer. Sounds like a programming issue on RingCentral's part. Mitel worked way better than RingCentral's system.

This still doesnt work for the Mitel Phones - any idea when this will be implemented?

Though this indicates that it works for Warm/Consultative Transfer, it does not. We are on Version 22.4.21 and when we process a Warm/Consultative Transfer the outsider caller ID is lost and replaced with the caller ID of the internal person. I have a case open, since October, and now am being told it is not a functional feature.

Need this for Warm/Consultative transfers on Yealink phones please.

Any updates on if this will ever be implemented for Yealink phones?

Will this ever be implemented for Cisco phones? We have all Cisco phones and really need this feature.

I have the same questions about forwarded voicemails. Right now when our receptionist (Polycom VVX250) receives a voicemail, it contains the inbound Caller ID. But when she forwards that voicemail internally to another extension, the Caller ID becomes her own extension, which is not especially helpful.

I see that someone else new to Ring Central and the Yealink phone is having the same issue are. We just started with Ring Central 3 weeks ago. Support hasn't told us that this basic function doesn't work with the Yealink phone. A phone that they quickly recommended to us. The sad thing is that I had to read about in in the above note. WHAT IS RING CENTRAL GOING TO DO TO ENGINEER THIS BASIC FUNCTION TO WORK?

We are new to RingCentral (Migrated from Mitel) why is this not a feature on all phones? We have yealink phones and when a call is transferred it only shows the person who transferred the call to you not the caller on the other line. When will this feature be implemented for yealink phones???

RigCentral got back to me regarding settings for Polycom Desk Phones to transfer a call showing the native number the call came from:

The default transfer type for Polycom VVX Series phones is consultative or warm transfer. To change your Polycom phone's default transfer type, follow these steps.

1. Press the Menu key.

2. Press Settings.

3. Press Basic.

4. Press Preference.

5. Press Default Transfer Type.

6. Select Blind.

NOTE: You can also change the default transfer type while on a call. While on a call, long-press the Transfer key, then select Blind. When selected, you can proceed with your transfer.

This worked for my Polycom RingCentral phones!!!!

Will this feature soon be available for users with Yealink phones?

two years later? too little too late, once my over two month long horror story of a port out finishes hopefully later this week, I'm about to cancel my service and finally leave Ring behind. Do better!

22.3.3 is available on the downloads page: https://support.ringcentral.com/download.html

Revised comment from last comment - The version I have is actually 22.3.0.44615 and it said my version is up to date. But you state "Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on 22.3.1. " Isn't 22.3.1 a newer version than 22.3.0.44615? And if it was rolled out to all accounts back in August, how come I don't have it? Bottom line is, how do I get this version for this feature to be working on my system?

It hasn't started working as described on my company's phone lines yet. We strictly use the computer version or mobile phone app, no actual phones. I just checked what version I currently am using and it says 22.3.0. How do I update it to version 22.3.1 to be able to have this function working for our customer service reps? I prefer to just hit blind transfer instead of a warm transfer to other coworkers extensions, and they never know if it actually is me or if it's a call being transferred to them, and sometimes they may pick up the call and say something intended for me, only to find out it is a customer calling! So this is an important fix for our customer service reps, and for everyone in our company we may transfer the calls to, so they can screen the calls as they see fit and choose whether they want to answer or send to voice mail.

Yeah this doesn't work on Polycom phones either. Seems like its still a work in progress still...

Further to this comment 'This feature has not been formally tested on Mitel phones, it may or may not work.' I can confirm it does not work with either Mitel 6930 or 6940 phones. Would be great if ultimately it did work as there would be many of us that have migrated over from Mitel after the RingCentral purchase and have brought our desk phones with us.

That's great to hear Alex! Unexpected surprise certainly, but very welcome nonetheless :)

I'd like to add that fortunately this is now working for us on BT Cloud Work and is working as expected. So that's a nice surprise.