Community Ideas

Please roll this out, soon! You'll have fans for life! :)

Most RC competition has this originating Caller ID on Transfers. We need this feature added today.

IVR transfer to external 800 numbers is our primary use case. Can that be added?

Will it be available with integrations like MS Teams?

It will be supported for RC Phone desktop app, but will not be supporting transfer to external numbers.

Since we were unable to participate in the beta, are there answers to the questions posed earlier, "I don't see RingCentral Phone Desktop app. Will this be available there? Also, will this be available for transfers from IVR menus to external numbers?" Thanks!

I'm still waiting on our product team to confirm a date @Steve, as soon as I know, I'll share 🙂

@Jessica Hernandez Please provide a update on when this is going to roll out.

Thank you.

Hi All,

Through various technical support phone calls I've found that this can be achieved by setting your physical phone's default transfer type to "blind" rather than "consultative". I'm still rather unclear on the difference between warm and blind transfers, but I don't really need to know as long as it works.

We are using Polycom VVX 350 + 450 phones.

To Edit From the Deskphone:

Setting -> Basic -> Preferences -> Default Transfer Type -> Blind.

Transfer Process:

Accept call -> Press Transfer Button -> Press Extension Button (or dial extension)-> Hang up.

The caller ID window now shows as the caller's number, rather than the staffer's extension who is transferring to you.

Hope that might help somebody else!

We're not looking for additional beta participants at this time, and there isn't a current timeline around when this feature will be GA. We'll update this idea as soon as we know more!

I'm late to this party, but agree this is a critical "feature". I see that this idea is now marked as "planned" can someone please give us admins an update as to when we could expect to see this implemented? Or can we join the beta in the meantime? THANKS in advance.

Is there a status on this? Are we still able to join the beta?

We've been testing it for a month with no issues, it is working great - roll it out to the rest of these companies already so these IT admins don't continue to get grilled :D.

So far on the Beta - staff has found no issues, and is enjoying knowing that the call is calling from the outside, or from 'inside the house!' so-to-speak. :)

Thanks.

We have it set with various outbound skills. WE have one where the callers Caller id is passed on, one where the agents ext is passed on and one where it passes our corperate number. It was difficult to get configured and working properly but now that it is it works great.

Glad to see they are testing this. It is very confusing to our team to think the call is coming from the person that is transferring the call

Is this currently being tested? Just wondering if there are updates that can be shared. Thanks

Makes the Salesforce screen pop function totally useless. Cannot log a call in most cases because it can't link to the caller record. Basic functionality urgently needed as far as I can see.

Any Movement on this? This is a urgently needed feature. The fact it's not included already could almost be viewed as a software Bug rather than a missing feature.

Admin here and looking forward to the Beta test! I hope I'm part of the 50 Beta testers. I can't tell you how annoying it is to get a warm transfer call from the front desk only to find out it was actually a Sales call.