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Show Original Callers Number in Caller ID when Transferring calls

We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We would love to see this feature in the next firmware update.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Deleted user
  • Jul 29 2020
Product Line RingCentral Phone
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  • Guest commented
    14 Jan 06:01pm

    Yeah, and they should also have caller ID shown when a group number is called and multiple user phones ring.

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  • Antonio Sabella commented
    11 Jan 03:43pm

    I am so happy to see that many others have the same issue. It's so absurd to think that RC does not have that capability. We always had it in Avaya, and when we decided to move to RC I did NOT even think about asking whether RC had it cause it did not make any sense that they do not.

    Everytime I pick up a transferred call now, i DO NOT see who is calling. So inefficient and time-wasting.

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  • Tiffany Leicht commented
    8 Jan 02:50pm

    This is now two different suggestions with 415 votes between them. Why are you not addressing this? It's an issue for those of us using receptionists, which seems to be quite a few based on votes.

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  • Wayne Buhler commented
    5 Jan 06:09pm

    Why is this not a thing Ring Central will Change?

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    30 Dec, 2020 12:45pm

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