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Status Planned
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

SMS / Text Auto Responder

Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and am a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, in another meeting, etc. I can see this use being helpful in many other industries as well and really think this should be an immediate addition to your services. When all people need immediate responses these days, this would be priceless!! Thanks for any help you can offer!

Product Line RingCentral Phone
  • Top Cleaning and Multi Ervice LLC
    Dec 1, 2022

    Text Message auto responder/vacation is needed!URGENTELY!!!!!

  • Phong Vu
    Nov 8, 2022

    Hi all,

    Just want to let you know that the RingCentral Labs team built and published an Auto-Reply SMS add-in that can be added into your RC app. Please check it out and enjoy auto-reply for missed calls, voicemail or SMS.

  • Brush Blow And Go
    Nov 4, 2022

    To us this is an absolutely critical feature to have. To the point we are looking for other solutions that have this feature and plan to move off of RingCentral if this feature is not available by the end of the year.

  • Naveen Majumder
    Nov 4, 2022

    this has been a huge struggle that ring central has been behind on, I get a lot more texts than voice calls and wish this would be priority as I’m sure majority of users are in the same struggle

  • Andrew Webb
    Oct 27, 2022

    Text Message auto responder/vacation is needed!

  • Ivan Pleshakov
    Oct 10, 2022

    Grasshopper already have it

  • Ivan Pleshakov
    Oct 10, 2022

    Any update?

  • Marc Bellino
    Oct 9, 2022
    Is there a status update on this feature? It is extremely necessary for a business phone service to offer this feature. Please uodate the ETA on release. Thank you
  • Samuel Keys
    Sep 29, 2022

    This is a feature that is desperately needed for when individual employees are out of the office or otherwise unavailable.

  • Lester Good
    Sep 28, 2022

    Our company has been using Ring Central for several years now and we are encouraging people to use the txt feature since many of our customers prefer texting. However this creates a problem since customers tend to just reply to the text when they contact us in the future and there is currently no way to alert them if that particular user is out of the office. This would benefit our company a lot!

  • Toby Macaro
    Sep 27, 2022

    Please help us add this feature to help notify clients when a team member is out of office or outside business hours.

  • Melissa-Irene Jackson
    Sep 26, 2022

    Please, please, PLEASE make this a reality, I am desperate. When patients cannot reach me by phone, they try to text my work line, but none of the numbers are saved as contacts in RingCentral and I don't intend to (we have HUNDREDS of patients). It is not compliant or appropriate for me to exchange texts with them and it's also incredibly cumbersome / unintuitive.


    I asked my admin to disable SMS for my line, but RingCentral only allows it to be disabled sitewide, all or nothing, which is also not a solution since some of our team use SMS in a very very limited capacity.


    Overall, RingCentral meets our needs wonderfully, but the lack of this feature frequently puts me in a very difficult position.

  • Law Office of LaShaunte S. Henry, PLLC
    Sep 22, 2022

    Hello. I am trying to find out how to enable an auto responder to text messages such as “text messages are not authorized for use for communications and to email to my official email address.”

  • John Woodworth
    Sep 6, 2022

    So This idea was floated 6 years ago back in 2016, you guys really should have implemented this ages ago, like a larger file size limit for texting that I've been reviewing bombing the surveys sent to us for the last 3 years straight but you can can make a side grade of a ui "grade". A camera from 2016 takes photos in a larger size size that your app can text. I would greatly appreciate the ability to create automatic text replies to missed calls, Create automated text replies for when we're closed, a larger transfer limit of 1.5mb,. Otherwise I'm happy to start pushing my boss towards Mitel which give my previous experience with that application I know 100% already carries those features. I've seen how that can integrate with even Yelp or call prompts, just really trying to avoid pushing him into changing out the entire phone system but these limitations that apparently I've talked to the cs about several times aren't get progress on the pipeline.

  • Unmudl Customer Service
    Sep 2, 2022

    I see the status is planned - what's the ETA? I'm wondering if we need to switch companies if this feature is too far out. Please advise.

  • Hollinger Admin
    Aug 24, 2022

    Do we have an ETA on this?

  • Digital Student Success 2
    Aug 5, 2022

    Please add

  • Casey Billington
    Aug 3, 2022

    This feature is imperative to effeciently running my business so that clients do not feel ignored while a member of the team is out of the office.


  • Todd Aston
    Aug 2, 2022

    Please add

  • Craig Nystrom
    Jul 20, 2022

    This has been requested for YEARS (since at least 2016 and probably longer) and it has been ignored for years. I've watched one useless "feature" after another come out. This is the only feature I care about and want to see added. RingCentral seems to have absolutely no interest in implementing this. I did have Zapier working to auto respond for me, but I should not need to go outside of RingCentral for this.

  • Load older comments
  • +936
3 MERGED

Automated text after hours

Merged
We would really love/need an automated text to be sent if a client texts us after hours. We would want them to know we received their text and someone can respond during opening hours.
Stephanie Soto over 1 year ago in RingCentral Phone 0 Planned
1 MERGED

Text responding to incoming phone calls

Merged
on the desktop app on incoming phone calls you text back responses like “will call you back in 10mins” but on the mobile app that is not avaialble I have to just let the phone call go to voicemail
Jim Mirza 8 months ago in RingCentral Mobile App 0 Planned
2 MERGED

Automatic text message reply

Merged
please add a way to set up automatic text message reply like an “out of office” email rely to the messaging system
Scott Plaggemeyer 6 months ago in RingCentral Mobile App 0 Planned
1 MERGED

Automated SMS Response for Missed Calls

Merged
Automated texts sent to any incoming missed calls and voicemails for the client to text back a response.
Tom ONeil 8 months ago in RingCentral Phone 0 Planned
1 MERGED

After Hours autoresponder SMS text

Merged
I love the after hours feature for phone calls but it would also be super helpful if there was an after hours text option. So if a customer texts you after hours, they get a autoresponse saying your office is closed, ect.
Ryan Collett 7 months ago in RingCentral Phone 0 Planned
1 MERGED

SMS auto Response

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An auto response to an SMS text stating that we do not have SMS texting abilities and that the client will need to email staff to contact us.
Amanda Chehna 8 months ago in RingCentral Phone 0 Planned
1 MERGED

Text message auto reply

Merged
Hello. I am trying to determine how to create an auto reply to incoming text messages such as “not authorized” and to email my official email address instead of texting informally. I do not want to completely disable incoming text messages because...
Law Office of LaShaunte S. Henry, PLLC 2 months ago in RingCentral Mobile App 0 Planned
1 MERGED

SMS/ Auto response

Merged
It would be very helpful if we could set up an autoresponse for when we receive texts out of bussiness hours!
Natalie Gaudio-Fricano 7 months ago in RingCentral Mobile App 0 Planned
1 MERGED

Need an auto-reply text message function

Merged
People are texting the main number and not leaving any caller id. Want an auto-text message that tells people NOT to text this number. Disable texting???
Christine Tebeau 11 months ago in RingCentral Phone 0 Planned
1 MERGED

Text away message

Merged
Looking to set up an option to have an away/vacation reposne to go out when someone texts while away.
Jacque Healey 5 months ago in RingCentral Admin Portal 0 Planned
1 MERGED

Add the ability to send an automatic reply to text messages.

Merged
We could set expectation as to when they will receive a reply. Patients seem to think someone is answering their text messages 24/7. They get upset if they are replied to quickly. It is only during office hours.
Melinda Nelson 7 months ago in Developer Platform and APIs 0 Planned
1 MERGED

Setting Groups of contacts to send bulk messages to

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I have a bunch of contacts and it would be great if I could send specific texts to specific people all at once. Right now I have to add everyone individually. Ideally if there was an automation to select the groups and send out automate texts at s...
Kristine Lafond 10 months ago in RingCentral Phone 0 Planned
2 MERGED

Customer calls. Link is sent to his/her phone to complete our contact form

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On my off days, I don't want to miss business. So I would rather have the callers receive a text message with a link to complete our contact form.
Guest over 1 year ago in RingCentral Phone 0 Planned
1 MERGED

auto reply for text messages

Merged
Have an option to set auto reply
John Paolo Lachica 7 months ago in RingCentral Mobile App 0 Planned
44 MERGED

Automated Text/SMS Response

Merged
It is very surprising this isn't already built in and would be a crucial feature. EX: When out of office, being able to alert any inbound calls/texts that you are out of office and provide any other contact details. Any other Phone SMS app/device ...
Justin almost 2 years ago in RingCentral Web/Desktop App 1 Planned
1 MERGED

Text Auto-Responder

Merged
I would like to have the capability for our Ring Central lines to send a text message automatically in response to inbound text messages that are delivered outside of business hours. For ex: if business hours end at 5:30p, then all inbound text me...
Office Main Line (for day and nighttime use) 5 months ago in RingCentral Admin Portal 0 Planned
1 MERGED

Automatic Replies in Texts

Merged
Please consider adding automatic replies for texts, much like we have for voicemails and emails. When I go on vacation, I can set automatic replies so that if someone emails or calls me, they are reminded that I am on vacation. I would like the sa...
Brett Markwardt (he, him) 4 months ago in RingCentral Web/Desktop App 0 Planned
1 MERGED

Auto reply for texts

Merged
as a healthcare professional, texting is not HIPAA compliant… Yet it is a major method of communication. It would be IMMENSELY helpful if I had an auto reply to texts that stated “Auto response: Please be aware Dr Koppa does not reply to text mess...
Business Hours Message 9 months ago in RingCentral Phone 0 Planned
3 MERGED

Out of Office Auto Response

Merged
When on PTO no one reads your status so you still get messages and calls causing urgent messages to be missed as person awaits response. A canned out of office response would be more efficient
Guest over 1 year ago in RingCentral Web/Desktop App 0 Planned
1 MERGED

Auto text messaging feature

Merged
Have an option to set up auto reply text message, out of office, on leave etc.
John Lachica 11 months ago in RingCentral Mobile App 0 Planned
1 MERGED

auto-text attendant

Merged
Can we have an auto-text attendant -- which will allow him to text his caller if he doesn't want to answer a phone call (e.g. I'm driving, please call me back later.).
Lloyd Tanodra 12 months ago in RingCentral Mobile App 0 Planned
1 MERGED

OOO for SMS through RC Desktop App

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That would be helpful if we could set up automatic reply through SMS as OOO ( Out of Office Message/SMS ). Many users from our company already asked for this feature request.
Amit Trivedi 8 months ago in RingCentral Phone 0 Planned
1 MERGED

auto response for texts when closed

Merged
please implement a feature that allows an auto response for texts when our business is closed
Lakeview Text 4 months ago in RingCentral Mobile App 0 Planned
2 MERGED

Auto reply to text messages

Merged
It'd be great to have an "out of office" automatic reply feature for text messages. My clients reach me increasingly by text, so they don't ever hear my VM greeting that I'm out of town.
Colby Mills 12 months ago in RingCentral Web/Desktop App 0 Planned
1 MERGED

Create an Out Of Office function for SMS

Merged
All users of text messaging would benefit.
Sasha Hardy 8 months ago in RingCentral Phone 3 Planned
15 MERGED

Auto-reply for texts...

Merged
My work hours are irregular and varied. Being able to set up a text auto-reply would allow me to be responsive at those times I can not respond.
Guest over 3 years ago in  2 Planned
1 MERGED

Automatic SMS replies

Merged
We are a business and we have had some issues with people texting our main line. We would like to disable SMS messaging to our main line and some extensions. We would still like the options of sending SMSs in the future so we don't want to disable...
Violetta Reum 8 months ago in RingCentral Phone 0 Planned
1 MERGED

auto reply SMS send to people who call or text a line

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would like an auto SMS message be sent o anyone who calls, texts, or leaves a voicemail that the message/ call was received.
Cairo Call outs 2 months ago in RingCentral Phone 0 Planned
13 MERGED

Automatic Text-to-text Reply (Out of office) when a costumer texts employee on vacation/ away for specific amount of time

Merged
If an employee receives a text message on Ring Central during their desired time frame, an automatic text will be sent to the customer with desired message (Out of office)
Guest about 1 year ago in RingCentral Phone 0 Planned
3 MERGED

Automated Text Responses

Merged
This would allow users to set automated text responses similar to how they would on an email. Anyone who tries texting a RingCentral number that is in Do Not Disturb mode or outside of business hours will receive an automatic reply.
Ryen Baeza 8 months ago in RingCentral Web/Desktop App 0 Planned
54 MERGED

Auto Reply for text messages

Merged
If you could set an out of office for text messages that could be customized with a date this would be a HUGE help for people using their RC number as a work phone and frequently communicate with customers via text.
Guest about 2 years ago in RingCentral Web/Desktop App 12 Planned
25 MERGED

SMS automatic reply

Merged
Is a way to set up automatic text responses after hours and on weekends
Guest about 1 year ago in RingCentral Mobile App 0 Planned
18 MERGED

Enable a way to leave an out of office auto responder for text messages

Merged
Enable a way to set up an out of office auto responder for text messages
Guest about 1 year ago in RingCentral Mobile App 0 Planned
22 MERGED

Allow customer to set an auto response in SMS

Merged
I hope we will have an option to create an auto response in SMS so whenever someone sent SMS we can send them an auto response. It will be very beneficial for every company and will saves time.
Guest over 1 year ago in RingCentral Mobile App 0 Planned
1 MERGED

Setup Auto Replies to Text Messages

Merged
We need the ability to setup auto replies to texts messages. As a busines owner and consultant I want to be able to setup an autoreply so people know to call or email our support number to avoid delays in receiving help.
Ronda Tappan 3 months ago in RingCentral Web/Desktop App 0 Planned
3 MERGED

Automatic SMS Reply

Merged
It would be nice to have an option for certain lines or all lines to have a feature where it will send a message saying the message/sms has been recived. Or allow for a custom reposnse to be sent out to the user. As a company where we get texts to...
Jackson Bobbitt 7 months ago in RingCentral Web/Desktop App 0 Planned
22 MERGED

auto vacation response on text

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To have the ability for users when they're on vacation to set their vacation mode and if someone texts during that time the vacation response is sent automatically.
Guest over 1 year ago in RingCentral Phone 1 Planned
19 MERGED

Auto-reply for SMS

Merged
automatic reply in a form of SMS
Guest over 1 year ago in RingCentral Web/Desktop App 0 Planned
19 MERGED

generating automatic sms response as away message

Merged
this is currently not a feature for ring central for any of the ring central product lines. I work in an outpatient community clinic . it would be very helpful so that clients are aware when they text if provider is away from office or off work. t...
Guest over 1 year ago in RingCentral Mobile App 0 Planned
22 MERGED

auto reply on SMS

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auto reply on SMS
Guest over 1 year ago in RingCentral Mobile App 0 Planned
20 MERGED

Text auto reply and signature

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While away on lunch, out of office or not available auto reply would be very helpful when receiving a text. Automatic custom made Signature for every text sent would also save time and so the members know who sent the message.
Guest about 1 year ago in RingCentral Mobile App 0 Planned
19 MERGED

Out of office auto reply to text messages

Merged
We need the ability to set up "out of office" for messages and text messages. If someone calls me, they know I am out of the office. If they text me, however, there us no way to set up an auto reply so the know I am gone and will respond when I re...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Planned
51 MERGED

Automated SMS

Merged
I want to automate SMS messages when clients make appointments, so that they can confirm or reschedule with the sms messaging.
Guest about 2 years ago in RingCentral Phone 0 Planned
3 MERGED

Automatic Replies in Messaging

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Automatic Replies in messaging for direct messages would be helpful when you will have a time of unavailability, such as time Out of Office or in Training.
Niki Martschinske over 1 year ago in RingCentral Web/Desktop App 4 Planned
22 MERGED

Text message automatic away message

Merged
Text messages should have an ability to set an away message, similar to that of an email or changing your voicemail greeting, that will automatically respond to newly received messages. Our employees need a way to let their customers know they are...
Jay Aldridge about 1 year ago in RingCentral Phone 0 Planned
6 MERGED

Adding a feature to set an out of office message for text messages.

Merged
While out of the office, not everyone calls to hear we are out of the office but I always come back to multiple text messages. If an out of office feature could be added when we get a text, it would be extremely helpful!
Brianna Harvey 11 months ago in RingCentral Mobile App 0 Planned
22 MERGED

Auto text response when out of office

Merged
much of my business is through text messaging. When I am out of the office for any extended time I’d like to be to have an auto text respond to incoming texts. This is a necessity to run my business successfully.
Guest over 1 year ago in RingCentral Mobile App 0 Planned
12 MERGED

Auto-text for unanswered phone calls

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It's important to touch-base on unanswered phone calls with an automatic text message informing them of a callback or any helpful information if the person they are calling or the line itself is busy.
Hiyas Rochee Barbaza 4 months ago in RingCentral Phone 0 Planned
21 MERGED

Automatic Text Replies

Merged
This request is coming from a busy primary care doctors office. We use text messaging to communicate with our patients often. Sometimes we get texts after hours and on weekends. It would be great to have the option to send an automated text respon...
Sarah Christopher about 1 year ago in RingCentral Phone 0 Planned
24 MERGED

Out of Office Text Messages when going on Vacation

Merged
When out of the office on vacation, it would be helpful to be able to direct people to text/call others in the office since you may be out of the country
Guest over 1 year ago in RingCentral Admin Portal 0 Planned
6 MERGED

Send an after hours text automation

Merged
It's like a voicemail for after hours setting but in text.
Guest about 2 years ago in RingCentral Web/Desktop App 2 Planned
50 MERGED

Send a Reply Text When a Text is Received

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It lets a client/potential client know that their text was received.
Guest about 2 years ago in RingCentral Web/Desktop App 1 Planned
2 MERGED

Send SMS text auto

Merged
Sent a custom predeterminate SMS text to callers automatically when they press a number on their phone, instead of transferring to certain extension.
Pedro Vega 11 months ago in RingCentral Admin Portal 0 Planned
1 MERGED

Autoreply Text Messages

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Description: I wish to send an autoreply to external text messages incoming to a user's phone during non-office hours. (example "Our hours are M-TH 9-4, If you have an after hours urgency please reply with the word URGENT, and we will respond). Is...
Messages snead 4 months ago in Developer Platform and APIs 0 Planned
19 MERGED

Automatic text reply when called is missed

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When a person calls and the call is not answered, the app would automatically engage with that person (who otherwise might go elsewhere) with an auto-generated text that says whatever the RingCentral customer sets it to.
Guest about 1 year ago in RingCentral Phone 0 Planned
22 MERGED

Autoreply for SMS and auto forwarding

Merged
It will benefit the business where in customer's are not only reaching them through call but also sending SMS. It will also notify their customers through text if they are not available at the time. It should work like the auto reply and forwardin...
Guest over 1 year ago in RingCentral Mobile App 1 Planned
23 MERGED

Away Messages for Texting

Merged
We should be able to set an away message on our texts so that if we are on vacation or in a meeting clients know that we're not available, just like we can for a phone or email
Guest over 1 year ago in RingCentral Mobile App 0 Planned
22 MERGED

Text Messaging Out of Office automated reply

Merged
The ability to set an automated out of office reply would be great to let people know they need to contact someone else during this time
Brian Kleinfall over 1 year ago in RingCentral Web/Desktop App 0 Planned
5 MERGED

Auto Replies, Scheduled text messages and Templates

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We have been paying another company ZipWhip to handle texts for us because RingCentral doesn't do Auto Replies (vacation, message received will reply soon etc). We also use scheduled reminder texts and Ring doesn't do that either. Lastly, template...
Charles Pellicci 11 months ago in Developer Platform and APIs 0 Planned