Community Ideas

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SMS / Text Auto Responder

Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and am a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, in another meeting, etc. I can see this use being helpful in many other industries as well and really think this should be an immediate addition to your services. When all people need immediate responses these days, this would be priceless!! Thanks for any help you can offer!

  • Deleted user
  • Jul 29 2020
  • Under Consideration
Product Line RingCentral Phone
  • Attach files
  • Adrian Nevarez commented
    30 Jul 02:08am

    This should be a given by now. Usually clients text instead of calling when it is after office hours or holidays, which is less invasive than a call, and many use it as a excuse to send one at any hour of the day, which should not be a regular bussiness practice, but it is. This will facilitate letting them know that at the time they are messaging, vacations/day off/emergencies are in place and they might have to wait, because otherwise, you have to manually reply to let each of them know that you are out office, not practical at all.

  • Guest commented
    22 Jul 02:38pm

    This should be a staple, competitors have this feature and it is a lifesaver. I have clients who text me outside business hours or while I'm on vacation. This seriously affects work-life balance of employees because we have to respond to each person to tell them we are out of office. Call forwarding / out of office voicemail does not cut it. PLEASE PLEASE PLEASE make this a priority

  • Greg Vinyard commented
    20 Jul 05:03pm

    I am not a lawyer, but I don't think this is possible due to the US Telephone Consumer Protection Act. It's not like email. Because of FCC regulations (TCPA), you have to obtain written consent to send an automated text message to someone. You might not feel like it's the same thing, but it's such a grey area that they probably don't want to get into it.

  • James Esch commented
    15 Jul 03:08pm

    Yes, we need this!

  • Ben Jones commented
    12 Jul 04:23pm

    This would be a huge benefit as so many rely on this feature for business and leaving people hanging isn't an option.

  • Guest commented
    2 Jul 04:46pm

    wow. Really? This has been ignored for years. We NEED this to run our businesses. I’m going to be in another country for 10 days. I MUST be able to send an auto text to help my clients get service while I’m not available to them. This is basic. Please provide ASAP

  • Guest commented
    25 Jun 05:44pm

    Our company uses SMS just as much as we do our phone service. This really needs to happen and soon. We just left zipwhip, because we switched to ring central and the ring central numbers weren't compatible, but it was great and it did send auto responders when we were out of the office letting guest know to contact us using a different method.

  • Carl Saytor commented
    25 Jun 04:10pm

    I have requested this feature for years. RC has ignored this issue. Pleases RC, Please, Please, Please stop concentrating on third party integrations that I could care less about and give us all this ONE FEATURE.

  • Guest commented
    22 Jun 05:57am

    Please make this very basic feature available ASAP. I'm a solo physician who at times corresponds with patients via texting, it would be vital if I could have an autoreply that directs users to call or use my patient portal for specific concerns, or when out of office. Why is this still not available?

  • Guest commented
    9 Jun 02:59am

    Insanity...What is wrong with Ring Central that they ignore these constant requests, for years on end, for a common sense feature that the platform is certainly capable of. Let's go RC get this done!!

  • Craig N commented
    7 Jun 08:38pm

    I'm completely fed up with this basic function still missing. This has been requested for YEARS!! Three or four years ago I replied to another thread with instructions on how to set this up using a third party (Zapier) and at that time the thread was already 2 years old. RingCentral does not care about this. Apparently (acording to their latest email) its more important to devote resources to things like: Improved GIF support, Diming the App Screen, users can say "Hi RingCentral" to join a meeting, and much more nonsense like this. This is a basic function that should have been implimented many, many YEARS ago!!!

  • Efrain Coronado commented
    7 Jun 04:16pm

    I suggest this to my account manager everytime he checks in with me.

  • Guest commented
    3 Jun 01:37pm

    We are a medical practice and get text messages that are not monitored. This is a safety issue for us. It would be extremely prudent for RingCentral to offer an option for us to create an auto-reply that states the text messages are not monitored. With all the money we pay for service and all of the other features you should really be able to offer this option to us. I am obviously not the only one asking for this, it makes sense to have the ability.

  • Elyse Watts commented
    2 Jun 08:02pm

    this would be great for us, i have disabled text on our main office lines by special request, since we were getting tons of texts but do not monitor those lines. It would be nicer to set an auto-reply that says basically, we're not monitoring texts, please call us at xxxx if you need something. If we ever do venture into text communication with our customers- and for the few users who do use texting on an individual basis, an autoreply feature would be awesome, something that is able to be set in call handling for specific times or recurring times would be useful and might even help me persuade more of our users to adopt the available features.

  • Connor McCann commented
    24 May 08:37am

    Would be a massive add on. This would step the whole system up a level and they could probably even monetise this feature. With this being in the top 3 wishes from customers RC needs to get on this.

  • Randy Kozerski commented
    19 May 07:58pm

    Yes! I may actually switch to another provider for this very reason. Kind of crazy RC doesn't have this yet.

  • Matthew Plummer commented
    13 May 12:28am

    For sure! This should be run by rules, just like call handling. You should be able to establish an auto-response for after hours and weekends on an ongoing basis and then special rules for out-of-office. PLEASE!

  • Guest commented
    4 May 04:25pm

    really really need this. I will be on maternity leave soon and we are a property management company. I need my clients who often text me to know why I am not responding.

  • Guest commented
    27 Apr 01:30am

    Would be huge for us, please consider.

  • Guest commented
    22 Apr 03:03pm

    Most text apps have an option for auto-reply. For a business this is incomprehensible not to have.

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