SMS / Text Auto Responder

I agree with the previous post! This is on other cloud phone apps, how (since you are apparently #1) you still don't have it? We really need it for our service.

I literally just posted that request. It's such an outdated feature that it's surprising that it's not available yet. But get this, I just called RC today and they have the feature in their own IVR!!! And they use their own phone system. Maybe their implementing it for themselves to test it out before rolling it to the public, I don't know. But I felt like I was being played! Lol... Also, we don't just need auto text respondent via the IVR, we also need the ability to customers to check their order statuses, have an estimated wait time when waiting in queue and even voice response. I loved Ring Central for their innovation for small businesses 8 years ago, but now have fallen a bit behind.

After I log in and try to create an after hours autoresponse, I am unable to input a phone number in the drop-down for the outgoing phone number, and cannot type in an outgoing phone number, what should I do?

I have setup after hours and it is not functioning.

Great to hear there's been progress made on this idea. Unfortunately in it's current state it misses the target on what would be most valuable to us, the need to auto respond from numbers assigned to sites, call queues, etc i.e. system phone numbers not individual users. In addition, we need the ability for an administrator to manage for the system number and individual users.

I'm glad this has finally been done. I have two requests -

Can we add hyperlinks in the outgoing sms. I'd like to direct clients to or support website page after-hours.

Can you add the option to send an email for the action when creating a custom workflow.

Byrne Reese - Bravo! This is amazing

Update from RingCentral

We’re thrilled to announce the release of RingCentral Automator, now available in beta for RingCentral customers.

Automator is a workflow automation tool that sends automatic responses to inbound SMS messages. Choose from pre-built templates like out-of-office or after-hours to automatically reply to text messages when you’re not available. You can also use our rules-based engine to build custom workflows.

There’s no cost to use this tool, but messaging rates do apply. Start using Automator by logging in with your RingCentral account here. Space in this beta is limited, so claim your spot by logging into Automator today.

Text Message auto responder/vacation is needed!URGENTELY!!!!!

To us this is an absolutely critical feature to have. To the point we are looking for other solutions that have this feature and plan to move off of RingCentral if this feature is not available by the end of the year.

this has been a huge struggle that ring central has been behind on, I get a lot more texts than voice calls and wish this would be priority as I’m sure majority of users are in the same struggle

Text Message auto responder/vacation is needed!

Grasshopper already have it

Any update?

This is a feature that is desperately needed for when individual employees are out of the office or otherwise unavailable.

Our company has been using Ring Central for several years now and we are encouraging people to use the txt feature since many of our customers prefer texting. However this creates a problem since customers tend to just reply to the text when they contact us in the future and there is currently no way to alert them if that particular user is out of the office. This would benefit our company a lot!

Please help us add this feature to help notify clients when a team member is out of office or outside business hours.

Please, please, PLEASE make this a reality, I am desperate. When patients cannot reach me by phone, they try to text my work line, but none of the numbers are saved as contacts in RingCentral and I don't intend to (we have HUNDREDS of patients). It is not compliant or appropriate for me to exchange texts with them and it's also incredibly cumbersome / unintuitive.

I asked my admin to disable SMS for my line, but RingCentral only allows it to be disabled sitewide, all or nothing, which is also not a solution since some of our team use SMS in a very very limited capacity.

Overall, RingCentral meets our needs wonderfully, but the lack of this feature frequently puts me in a very difficult position.

Hello. I am trying to find out how to enable an auto responder to text messages such as “text messages are not authorized for use for communications and to email to my official email address.”