Community Ideas

Welcome! We're glad you're here.

In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.

We can't wait to hear your bright ideas!

SMS / Text Auto Responder

Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and am a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, in another meeting, etc. I can see this use being helpful in many other industries as well and really think this should be an immediate addition to your services. When all people need immediate responses these days, this would be priceless!! Thanks for any help you can offer!

  • Avatar32.5fb70cce7410889e661286fd7f1897de Deleted user
  • Jul 29 2020
  • Under Consideration
Product Line RingCentral Phone
  • Attach files
  • Octavio Zuniga commented
    22 Jan 05:48pm

    PLEASE ENABLE SMS auto reply. This is a MUST with the current pandemic especially, working from home. Clients are texting FIRST more than ever.

  • sofia miguel commented
    19 Jan 06:53pm

    I need an auto reply feature for my law practice desperately. Please add this feature.

  • Jennifer Ramos Perkins commented
    7 Jan 10:39pm

    Please institute an Auto Reply response. Critical when I am hosting a live class and cannot answer immediately.

  • Hannah Morrell commented
    23 Dec, 2020 12:23am

    This would be incredibly helpful! Please add this as soon as possible.

  • Francesca Sotoudeh-Paranzino commented
    18 Dec, 2020 08:28pm

    Many clients are not as tech literate as we are, and for them texting is the best way to reach my office. Having an auto-reply function would be an immense help for out of office reminders or generic replies with an expected reply time.

  • Amanda Petrakis commented
    18 Dec, 2020 08:14pm

    It is absolutely critical to enable an auto-reply function for SMS messaging. I use RingCentral with clients, and many of them choose texting over calling and emailing. It would save me a lot of hassle if I could set up an auto-reply SMS message that would notify my clients when I am unavailable to answer their texts.

  • Megan Parker-Johnson commented
    18 Dec, 2020 08:05pm

    I work for a nonprofit and an auto-reply "out of office" function would be very helpful to be able to have clients know that I am out of the office and not just ignoring their texts.

  • Amos Arnold commented
    3 Nov, 2020 02:06am

    Other SMS platforms I use have the ability to save template responses- some with merge fields from the contact, that can be used to send a variety of often used messages. I would love to have these.

  • Amos Arnold commented
    3 Nov, 2020 02:00am

    Voting for canned/saved responses.

  • stephanie david commented
    1 Nov, 2020 12:11am

    Auto-Responses or Canned TXT messages is very needed with this app. Please ADD immediately!

  • Jordan Grogan commented
    29 Oct, 2020 07:30pm

    It would be great to have this for the main company phone number, too. (So we could auto-reply something like "This phone number is not monitored for text messages.")

  • Louie Ruvane commented
    28 Oct, 2020 10:46pm

    Please add this asap!

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