Community Ideas

Welcome! We're glad you're here.

In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.

We can't wait to hear your bright ideas!

SMS / Text Auto Responder

Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and am a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, in another meeting, etc. I can see this use being helpful in many other industries as well and really think this should be an immediate addition to your services. When all people need immediate responses these days, this would be priceless!! Thanks for any help you can offer!

  • Deleted user
  • Jul 29 2020
  • Under Consideration
Product Line RingCentral Phone
  • Attach files
  • Matthew Moore commented
    6 Apr 03:37pm

    i need auto text response for ring Central so bad. Can we get this in the new upgrade?

  • Justin commented
    6 Apr 03:32pm

    It blows my mind that this hasn't been integrated yet. Surely every single user goes out of office, on vacation, busy in meetings etc. and cannot respond right away. Without this feature it now becomes a bad look on ourselves as a RingCentral user to not have a way to alert people who send new messages of the details of being away.

  • Eli Libby commented
    6 Apr 03:12pm

    This feature is extremely important to businesses. Hope you consider it.

  • Paul Newton commented
    3 Apr 04:09am

    This would be very useful.

    Vonage has it already. I like RingCentral much better overall, but this is definitely a nice feature that's missing.

  • Natalie Crown commented
    25 Mar 10:13pm

    I was looking to see if I could setup a zapier connection to do this, but would love for it to automatically do this.

  • Shane Cummings commented
    24 Mar 06:27pm

    This feature would be very useful to our company.

  • Tatum Strand commented
    23 Mar 03:40pm

    This service would be a huge win. Please add soon!

  • Emily Daugherty commented
    23 Mar 01:22pm

    This would be very beneficial. When there's an emergency that's after hours our clients will text whoever they've been in contact with during work hours instead of contacting our main number that will reach whoever is on call. An auto-reply to give the correct contact number would save time and headaches.


  • Brianna Anthony commented
    16 Mar 10:16pm

    This would be an extremely helpful feature! Please consider adding this .

  • Travi T. commented
    11 Mar 07:30pm

    This is an absolute necessity especially for after hours and vacations. Please consider adding this feature.

  • Rebecca Way commented
    22 Feb 11:32pm

    It would be great to have this for the main company phone number, too. (So we could auto-reply something like "This phone number is not monitored for text messages.")


  • Kelly Enser commented
    19 Feb 05:11pm

    I agree this would be awesome as a built in feature. I use zapier/google sheets to accomplish this functionality, but would be much better if it were built in.

  • Barbie Verma commented
    17 Feb 07:43pm

    Please enable SMS auto reply ASAP!!

  • Audra Dittlinger commented
    17 Feb 07:26pm

    Please enable this feature ASAP!

  • Octavio Zuniga commented
    22 Jan 05:48pm

    PLEASE ENABLE SMS auto reply. This is a MUST with the current pandemic especially, working from home. Clients are texting FIRST more than ever.

  • sofia miguel commented
    19 Jan 06:53pm

    I need an auto reply feature for my law practice desperately. Please add this feature.

  • Jennifer Ramos Perkins commented
    7 Jan 10:39pm

    Please institute an Auto Reply response. Critical when I am hosting a live class and cannot answer immediately.

  • Hannah Morrell commented
    23 Dec, 2020 12:23am

    This would be incredibly helpful! Please add this as soon as possible.

  • Francesca Sotoudeh-Paranzino commented
    18 Dec, 2020 08:28pm

    Many clients are not as tech literate as we are, and for them texting is the best way to reach my office. Having an auto-reply function would be an immense help for out of office reminders or generic replies with an expected reply time.

  • Amanda Petrakis commented
    18 Dec, 2020 08:14pm

    It is absolutely critical to enable an auto-reply function for SMS messaging. I use RingCentral with clients, and many of them choose texting over calling and emailing. It would save me a lot of hassle if I could set up an auto-reply SMS message that would notify my clients when I am unavailable to answer their texts.

  • Load older comments
  • +305