Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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SMS / Text Auto Responder

Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and am a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, in another meeting, etc. I can see this use being helpful in many other industries as well and really think this should be an immediate addition to your services. When all people need immediate responses these days, this would be priceless!! Thanks for any help you can offer!

  • Deleted user
  • Jul 29 2020
  • Under Consideration
Product Line RingCentral Phone
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  • Guest commented
    9 Jun 02:59am

    Insanity...What is wrong with Ring Central that they ignore these constant requests, for years on end, for a common sense feature that the platform is certainly capable of. Let's go RC get this done!!

  • Craig N commented
    7 Jun 08:38pm

    I'm completely fed up with this basic function still missing. This has been requested for YEARS!! Three or four years ago I replied to another thread with instructions on how to set this up using a third party (Zapier) and at that time the thread was already 2 years old. RingCentral does not care about this. Apparently (acording to their latest email) its more important to devote resources to things like: Improved GIF support, Diming the App Screen, users can say "Hi RingCentral" to join a meeting, and much more nonsense like this. This is a basic function that should have been implimented many, many YEARS ago!!!

  • Efrain Coronado commented
    7 Jun 04:16pm

    I suggest this to my account manager everytime he checks in with me.

  • Guest commented
    3 Jun 01:37pm

    We are a medical practice and get text messages that are not monitored. This is a safety issue for us. It would be extremely prudent for RingCentral to offer an option for us to create an auto-reply that states the text messages are not monitored. With all the money we pay for service and all of the other features you should really be able to offer this option to us. I am obviously not the only one asking for this, it makes sense to have the ability.

  • Elyse Watts commented
    2 Jun 08:02pm

    this would be great for us, i have disabled text on our main office lines by special request, since we were getting tons of texts but do not monitor those lines. It would be nicer to set an auto-reply that says basically, we're not monitoring texts, please call us at xxxx if you need something. If we ever do venture into text communication with our customers- and for the few users who do use texting on an individual basis, an autoreply feature would be awesome, something that is able to be set in call handling for specific times or recurring times would be useful and might even help me persuade more of our users to adopt the available features.

  • Connor McCann commented
    24 May 08:37am

    Would be a massive add on. This would step the whole system up a level and they could probably even monetise this feature. With this being in the top 3 wishes from customers RC needs to get on this.

  • Randy Kozerski commented
    19 May 07:58pm

    Yes! I may actually switch to another provider for this very reason. Kind of crazy RC doesn't have this yet.

  • Matthew Plummer commented
    13 May 12:28am

    For sure! This should be run by rules, just like call handling. You should be able to establish an auto-response for after hours and weekends on an ongoing basis and then special rules for out-of-office. PLEASE!

  • Guest commented
    4 May 04:25pm

    really really need this. I will be on maternity leave soon and we are a property management company. I need my clients who often text me to know why I am not responding.

  • Guest commented
    27 Apr 01:30am

    Would be huge for us, please consider.

  • Guest commented
    22 Apr 03:03pm

    Most text apps have an option for auto-reply. For a business this is incomprehensible not to have.

  • Guest commented
    21 Apr 01:41am

    Please...this would be so helpful. A feature that is very important to us, and we may need to change to a system that supports this if it does not come by renewal

  • Guest commented
    6 Apr 03:37pm

    i need auto text response for ring Central so bad. Can we get this in the new upgrade?

  • Justin commented
    6 Apr 03:32pm

    It blows my mind that this hasn't been integrated yet. Surely every single user goes out of office, on vacation, busy in meetings etc. and cannot respond right away. Without this feature it now becomes a bad look on ourselves as a RingCentral user to not have a way to alert people who send new messages of the details of being away.

  • Eli Libby commented
    6 Apr 03:12pm

    This feature is extremely important to businesses. Hope you consider it.

  • Paul Newton commented
    3 Apr 04:09am

    This would be very useful.

    Vonage has it already. I like RingCentral much better overall, but this is definitely a nice feature that's missing.

  • Natalie Crown commented
    25 Mar 10:13pm

    I was looking to see if I could setup a zapier connection to do this, but would love for it to automatically do this.

  • Shane Cummings commented
    24 Mar 06:27pm

    This feature would be very useful to our company.

  • Tatum Strand commented
    23 Mar 03:40pm

    This service would be a huge win. Please add soon!

  • Emily Daugherty commented
    23 Mar 01:22pm

    This would be very beneficial. When there's an emergency that's after hours our clients will text whoever they've been in contact with during work hours instead of contacting our main number that will reach whoever is on call. An auto-reply to give the correct contact number would save time and headaches.


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