Community Ideas

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SMS / Text Auto Responder

Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and am a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, in another meeting, etc. I can see this use being helpful in many other industries as well and really think this should be an immediate addition to your services. When all people need immediate responses these days, this would be priceless!! Thanks for any help you can offer!

  • Deleted user
  • Jul 29 2020
  • Under Consideration
Product Line RingCentral Phone
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  • Guest commented
    25 Oct 01:02am

    We use another platform called Sense that allows automatic replies for text messages as well scheduling options for text messages. Ring Central is behind on these very simple features utilized in most business platforms.

  • Sprytte Blimline commented
    20 Oct 03:27pm

    this is beyond necessary

  • Guest commented
    11 Oct 02:09pm

    This would be incredibly helplful and time saving

  • Charles Celeste commented
    9 Oct 08:55pm

    I am in Healthcare recruiting and with the volume of clinicians that call and I miss because I am on the other line or in a meeting, this would be very helpful.

  • April Wendel commented
    7 Oct 11:55am

    I have start texting with a lot of my customers and it would be super helpful while I am out to let them know I am not here and who they can contact. Have a auto text feature is a must for sure.

  • Kristoffer Pagel commented
    5 Oct 11:04pm

    We are in the process of migrating from Grasshopper. Their platform, as limited as it is, offers Instant Response text messaging. It is beyond me that a platform as feature rich as RingCentral does not include Instant Response text messaging as part of its standard feature set. As you all consider this functionality, there is a need to differentiate the Instant Response text message by phone number, not globally. PLEASE ADD as this is part of our current workflow.

  • Guest commented
    5 Oct 06:20pm

    Please add!!!!

  • Guest commented
    28 Sep 10:09pm

    This would be super helpful. Lots of my client's reach out via text only, so having an option for auto response would be huge.

  • Adawn Ehmen commented
    15 Sep 05:13pm

    AGREE Also can we PLEASE add the ability to schedule texts out in the future. I need to schedule texts to remind clients of dates in the future. This would be a HUGE help to us managing tasks that really shouldn't need a human to stop and remember to do

  • Guest commented
    24 Aug 01:49pm

    I agree! My team supports a number of customers and quite a few of these customers' employees text us. So having a way to auto-reply, when we're out of the office, or otherwise busy, would be a great RingCentral feature.

  • Adrian Nevarez commented
    30 Jul 02:08am

    This should be a given by now. Usually clients text instead of calling when it is after office hours or holidays, which is less invasive than a call, and many use it as a excuse to send one at any hour of the day, which should not be a regular bussiness practice, but it is. This will facilitate letting them know that at the time they are messaging, vacations/day off/emergencies are in place and they might have to wait, because otherwise, you have to manually reply to let each of them know that you are out office, not practical at all.

  • Guest commented
    22 Jul 02:38pm

    This should be a staple, competitors have this feature and it is a lifesaver. I have clients who text me outside business hours or while I'm on vacation. This seriously affects work-life balance of employees because we have to respond to each person to tell them we are out of office. Call forwarding / out of office voicemail does not cut it. PLEASE PLEASE PLEASE make this a priority

  • Greg Vinyard commented
    20 Jul 05:03pm

    I am not a lawyer, but I don't think this is possible due to the US Telephone Consumer Protection Act. It's not like email. Because of FCC regulations (TCPA), you have to obtain written consent to send an automated text message to someone. You might not feel like it's the same thing, but it's such a grey area that they probably don't want to get into it.

  • James Esch commented
    15 Jul 03:08pm

    Yes, we need this!

  • Ben Jones commented
    12 Jul 04:23pm

    This would be a huge benefit as so many rely on this feature for business and leaving people hanging isn't an option.

  • Guest commented
    2 Jul 04:46pm

    wow. Really? This has been ignored for years. We NEED this to run our businesses. I’m going to be in another country for 10 days. I MUST be able to send an auto text to help my clients get service while I’m not available to them. This is basic. Please provide ASAP

  • Guest commented
    25 Jun 05:44pm

    Our company uses SMS just as much as we do our phone service. This really needs to happen and soon. We just left zipwhip, because we switched to ring central and the ring central numbers weren't compatible, but it was great and it did send auto responders when we were out of the office letting guest know to contact us using a different method.

  • Carl Saytor commented
    25 Jun 04:10pm

    I have requested this feature for years. RC has ignored this issue. Pleases RC, Please, Please, Please stop concentrating on third party integrations that I could care less about and give us all this ONE FEATURE.

  • Guest commented
    22 Jun 05:57am

    Please make this very basic feature available ASAP. I'm a solo physician who at times corresponds with patients via texting, it would be vital if I could have an autoreply that directs users to call or use my patient portal for specific concerns, or when out of office. Why is this still not available?

  • Guest commented
    9 Jun 02:59am

    Insanity...What is wrong with Ring Central that they ignore these constant requests, for years on end, for a common sense feature that the platform is certainly capable of. Let's go RC get this done!!

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