Community Ideas

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Authorize my softphone to be used on multiple PCs

I have a laptop and a desktop that I use depending on where I am located for business. In the current process I have to deauthorize one machine to take calls from my other. I would like to have the ability to have the softphones both authorized and ring when that device is on and the app logged into.. This way I as a user simply need to log into the authorized softphone I need to use and not have to change the configurations around each time.I do not want to have to deauthorize the PC every time I switch computers.

  • Deleted user
  • Jul 29 2020
Product Line RingCentral Phone
  • Attach files
  • Alex Janes commented
    7 Jun 07:37pm

    This needs to be implemented. Other companies that utilize softphones do not have this limitation.

  • Brent Largent commented
    2 Jun 04:58pm

    I would agree, and Does the development team even look at these requests? I see this one is almost a year old, with no response from what I can see.


  • Guest commented
    20 May 12:32pm

    I get that this is a licensing issue, but even allowing TWO devices rather than just one would make a huge difference.

  • Randy Ehli commented
    5 Feb 12:41am

    I agree The deauthorize PC routine is really weird and inconvenient. I assume they do this to protect their license per users, but there has to be a better way.


  • Justin Dale commented
    23 Nov, 2020 04:57pm

    This feature is available to Telus Business Connect customers, which is using the RingCentral platform. Not sure why RingCentral customers are being treated as second class citizens on this issue when it's obviously possible.

  • Tim The IT Guy commented
    30 Sep, 2020 03:04pm

    I had this ability with our previous VOIP provider and was astounded when I received the logon error the first time I installed on a 2nd computer. Flexibility is the biggest benefit of cloud based VOIP and this is an obvious shortcoming.

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