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This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-3313 Multiple RingCentral Profiles, Simultaneously Logged In.
I have a laptop and a desktop that I use depending on where I am located for business. In the current process I have to deauthorize one machine to take calls from my other. I would like to have the ability to have the softphones both authorized and ring when that device is on and the app logged into.. This way I as a user simply need to log into the authorized softphone I need to use and not have to change the configurations around each time.I do not want to have to deauthorize the PC every time I switch computers.
|Product Line||RingCentral Phone|
Is this still even being considered?
Lets keep up with every other VOIP Provider in the industry and offer what ultimately is a necessity in a primarily WFH culture shift to doing business. MS Teams stepped up huuuuuge on their product during this time to make it better, RingCentral, its time to start prioritizing based off customer needs not your money making (or losing, dont care) video calling dispute with Zoom
I concur that at least two other business VOIP providers don't have this limitation. I was looking at them as alternatives to RC. It was almost the deal-maker. To solve licensing issues, it seems that a verified login that links to the alternate device (laptop, etc.) would be sufficient. My 3rd party software links to RC, so it's problematic changing devices and keeping my CRM working correctly.
Until RC catches up to their backlog, you could use https://app.ringcentral.com instead of the full RC Phone app on one of the devices.
Hope this helps.
This needs to be implemented. Other companies that utilize softphones do not have this limitation.
I would agree, and Does the development team even look at these requests? I see this one is almost a year old, with no response from what I can see.
I get that this is a licensing issue, but even allowing TWO devices rather than just one would make a huge difference.
I agree The deauthorize PC routine is really weird and inconvenient. I assume they do this to protect their license per users, but there has to be a better way.
This feature is available to Telus Business Connect customers, which is using the RingCentral platform. Not sure why RingCentral customers are being treated as second class citizens on this issue when it's obviously possible.
I had this ability with our previous VOIP provider and was astounded when I received the logon error the first time I installed on a 2nd computer. Flexibility is the biggest benefit of cloud based VOIP and this is an obvious shortcoming.