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Status Future consideration
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-3313 Multiple RingCentral Profiles, Simultaneously Logged In.

Authorize my softphone to be used on multiple PCs Merged

I have a laptop and a desktop that I use depending on where I am located for business. In the current process I have to deauthorize one machine to take calls from my other. I would like to have the ability to have the softphones both authorized and ring when that device is on and the app logged into.. This way I as a user simply need to log into the authorized softphone I need to use and not have to change the configurations around each time.I do not want to have to deauthorize the PC every time I switch computers.

Product Line RingCentral Phone
  • Zachary Koster
    Jan 20, 2022

    Is this still even being considered?

    Lets keep up with every other VOIP Provider in the industry and offer what ultimately is a necessity in a primarily WFH culture shift to doing business. MS Teams stepped up huuuuuge on their product during this time to make it better, RingCentral, its time to start prioritizing based off customer needs not your money making (or losing, dont care) video calling dispute with Zoom

  • Ronald Ballard
    Jul 26, 2021

    I concur that at least two other business VOIP providers don't have this limitation. I was looking at them as alternatives to RC. It was almost the deal-maker. To solve licensing issues, it seems that a verified login that links to the alternate device (laptop, etc.) would be sufficient. My 3rd party software links to RC, so it's problematic changing devices and keeping my CRM working correctly.

  • Guest
    Jun 22, 2021

    Until RC catches up to their backlog, you could use https://app.ringcentral.com instead of the full RC Phone app on one of the devices.


    Hope this helps.

  • Alex Janes
    Jun 7, 2021

    This needs to be implemented. Other companies that utilize softphones do not have this limitation.

  • Brent Largent
    Jun 2, 2021

    I would agree, and Does the development team even look at these requests? I see this one is almost a year old, with no response from what I can see.


  • John Oliphant
    May 20, 2021

    I get that this is a licensing issue, but even allowing TWO devices rather than just one would make a huge difference.

  • Randy Ehli
    Feb 5, 2021

    I agree The deauthorize PC routine is really weird and inconvenient. I assume they do this to protect their license per users, but there has to be a better way.


  • Justin Dale
    Nov 23, 2020

    This feature is available to Telus Business Connect customers, which is using the RingCentral platform. Not sure why RingCentral customers are being treated as second class citizens on this issue when it's obviously possible.

  • Tim The IT Guy
    Sep 30, 2020

    I had this ability with our previous VOIP provider and was astounded when I received the logon error the first time I installed on a 2nd computer. Flexibility is the biggest benefit of cloud based VOIP and this is an obvious shortcoming.

  • +309
5 MERGED

Allow multiple PCs to use Softphone simultaneously

Merged
It's very annoying having to de-authorize a PC to make calls after moving between PCs.
Guest over 1 year ago in RingCentral Phone 0 Future consideration
1 MERGED

Error Message "Limit Reached" on RingCentral Phone Desktop

Merged
Customer is using two devices to log in to his RingCentral account. desktop and a laptop how ever he wants to use both devices without getting error Limit Reached or without Deauthorize another device to log in
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration