Community Ideas

A business need for us. We would like to share a list of contacts (with specific tagged for example like "gardenstores suppliers") to a user group (garden stores for example).

We could say for example all users with a specific tag inherit the contacts with the same tag assigned.

There's a very big value for our users to see the name of the shared contacts on the PC screen or on the phone screen. Icing on the cake they would like to see also the name of the tag after the full name like "First LASTNAME (tag)"

Nowaday it takes too many time to upload CSV contact files user account by user account, and tehe's no solution in case of updates.

This feature, or better yet having contact lists for different user groups would be extremely beneficial. Please, please make this a priority.

I will echo the comments that it is mind blowing this isn't a current feature. Absolutely unreal.

When can we expect this feature to be available? We have been waiting for over 2 years!

Can the option for shared contacts be made possible soon?

As for a company, we can't individually log each contact per user, there are way too many 100+

We need an option to share contacts with all users for call transfer.

Thank you ringcentral :)

Going through the message boards and RC forums, it is clear that this feature has been in high demand for many years (one comment referenced 6 years). At what point will you be listening to your customers to deliver a feature that would actually be useful and beneficial to business operations? It is outrageous that such an elementary and standard feature is not a part of your platform and not something it seems there is any likelihood of providing.

I'm upgrading from an old onsite Avaya system which does have the option for a centalised Directory. Import and export is simple. Had a chat about adding shared contacts with RingCentral support and was told they must consider the impact on existing features. Come on - it's just another list of contacts to merge with the personal list.

This needs to be added ASAP! It would be a huge help as we all have to individually add each number to our personal conact list.

First off - we LOVE RingCentral... but it's mind blowing that a global directory is not a current feature. We want our entire organization to have access to the same contact list of our clients, so when folks call, our employees can see who's calling!

Right now the only work around is to send 4 CSV files (because RC errors out if you try to upload more than ~800 contacts at a time via CSV) to all employees, and have them manually update their personal contact list - but if we want to add someone to the directory... that means every team member has to manually add that new client.

PLEASE implement this!!!

Utterly ridiculous that this is not a feature. It doesn't make any sense. We regret switching to Ring Central for this reason alone.

I just launched RingCentral in the office yesterday, this was one of our first "Common Sense" questions, come to find out it isn't an option.

This feature should be considered absolutely essential, We've got thousands of contacts in our AD list for sales and service reps that our internal employees need to contact daily. I can work around it by adding them to each contacts to each users personal address book in outlook, but that creates a static entry so if the info is changed in AD, every user would have to manually update their contacts with the new info.

Absolutely mental this isn't a feature!

I assumed (like most) that when it states it comes with CallerID, it would actually ID the caller and not just display the phone number. As advanced as this product is, I can't believe this is not already available.

Folks, if you're looking for a workaround, until this can be implemented, the free Google account idea is valid. Setup a free Google account, with a generic email or create a company email. The thing is, you'll have to share the login credentials with all of your users. After you've created the free Google account, you can upload and manipulate a huge list of contacts using Google Contacts. Next, go into your Ring Central App of choice, and connect your Google account. Only select the options to integrate your contacts, and viola! They'll all appear. They are searchable, and any changes you make to the Google Contact list, will sync up to all users that are connected to it. So you can centrally manage them for everyone. We've discovered that you can also change a contact in the Ring Central Desktop App, and it will sync up with the Google Service and update it in real-time, and then sync down again to all of the users. This is not perfect, by any means, but it gets the job done until Ring Central creates a proper Global Directory in the system.

Please add this as soon as possible!

nearly 500 votes and 6 years on from the original request and still this request falls on deaf ears - Welcome to Ring Central probably the only VOIP PBX in the world without a centralised external contacts directory.

I think I found a good solution to that problem:

This support article to share contacts across ring central users may help you.

But it requires that all users have a Gmail / Google Workspace / G Suite account.

What are you waiting for? This is so simple and so needed.