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We need a central company wide "Personal Contact List" which auto updates every day as new contacts are added. One way would be to allow the Admin or designated user the option to share his/her Personal Contact List. It would also be helpful to allow any user to share their Personal Contact List with other users or groups.
Product Line | RingCentral App |
Update October 2023: This is being developed, hoping for a release date of February 2024.
Hi everyone, a Microsoft and Google Contacts integration is launching on 23/2/30-- our June release.
The integrations will allow you to use those directories to share contacts company-wide in the RC app, you will integrate your Microsoft or Google app in the "Calendar and Contacts" settings and allow access! We'll follow up in June once this has been rolled out. Thank you!
We understand that a Microsoft and Google Contacts integration is not the same as a native RingCentral directory or contact list. This idea will remain in "Future Consideration" status, but we encourage you to use these contacts integrations if they are a good fit for your business!
We don't use Microsoft or Google contacts. That is not the solution. Please make a RingCentral Directory/Contact list for company wide. Listen to the feedback from your customers!
If it's baby steps, please have a RingCentral Directory/ Contact list for company wide right now. This cannot happen soon enough!!!
How has this not been developed and implemented yet? Shouldn't RingCentral need it to manage their own business?
Yes, this has been the biggest regret when switching. It's such a basic feature I assumed we could just import from our csv file for clients. It has been a pain not having a client that is universal for all team users.
I'm kind of shocked that a virtual phone company didn't think to have a contact list that could be sharable across the company. This is definitely something we need and not sure why this simple feature isn't being prioritized in the roadmap. Contact list feature that everyone in the company has access to.
Thank you for hearing our need for this feature. Please reconsider the RingCentral Directory/Contact list which can be shared company wide right now instead of future. We do not use Microsoft or Google contacts. Thank you
So glad to hear this is being developed! I agree that this is a very important tool and I'm surprised it was not already offered. February can't get here fast enough for this feature to be live!
This seems like a no-brainer to have a central global contact list that is visible to the whole company. There should be permissions to manage contacts on the list as well so certain individuals can maintain it.
I also would like this feature. We are trying out the product and this feature is needed if we want to deploy to the entire company.
This feature has been requested by various teams on our side.
I agree. We need this feature created yesterday. We may not have switched from Mitel to RingCentral had we known this basic feature was not available.
Definitely need this feature...
Please make this happen. The microsoft and google contacts is not a good solution.
This is such a popular request that I can't believe it hasn't gained any traction in 3 years. Listen to your customers!!!!
I totally agree with these comments. Seems basic that a company should be able to share contacts...
@RingCentral? Is there an update on this? Is it June of 2023 or 2030?
Came here to say that it really puts a pit in my stomach to see such a very simple feature that has been on the waiting list for 3 years not even budge. I was trying to figure out how to make company-wide contacts and this shows up. Crap. I bet it's going nowhere. Very disappointing.
There should be no reason not to be able to add a shared contact for all my users at one time. Please work on this feature.
This "response" is almost exactly opposite of how I interpret this request. My organization wants editable organizational contacts so one person can "Fix" an external contact for everyone when the contact info changes. This feature just fragments the contacts even more.
I appreciate this feature and see its use case but it should not be considered, in any way, an answer to this request.
Due to some very basic phone system features missing, especially this one, we may need to take our business elsewhere. We pay a lot for our enterprise phone system and do not even have basic phone system features like shared contact lists. Please expedite this feature request and listen better to your customers.