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Status Future consideration
Created by Guest
Created on Jul 29, 2020

Contacts: share my Personal Contacts with all users

We need a central company wide "Personal Contact List" which auto updates every day as new contacts are added. One way would be to allow the Admin or designated user the option to share his/her Personal Contact List. It would also be helpful to allow any user to share their Personal Contact List with other users or groups.

Product Line RingCentral App
  • ADMIN RESPONSE
    May 25, 2023

    Hi everyone, a Microsoft and Google Contacts integration is launching on 23/2/30-- our June release.

    The integrations will allow you to use those directories to share contacts company-wide in the RC app, you will integrate your Microsoft or Google app in the "Calendar and Contacts" settings and allow access! We'll follow up in June once this has been rolled out. Thank you!

    We understand that a Microsoft and Google Contacts integration is not the same as a native RingCentral directory or contact list. This idea will remain in "Future Consideration" status, but we encourage you to use these contacts integrations if they are a good fit for your business!

  • Angela Hansen
    Reply
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    May 25, 2023

    There should be no reason not to be able to add a shared contact for all my users at one time. Please work on this feature.

  • Andrew Hibl
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    May 25, 2023

    This "response" is almost exactly opposite of how I interpret this request. My organization wants editable organizational contacts so one person can "Fix" an external contact for everyone when the contact info changes. This feature just fragments the contacts even more.

    I appreciate this feature and see its use case but it should not be considered, in any way, an answer to this request.

    1 reply
  • Paul Nahrgang
    Reply
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    May 24, 2023

    Due to some very basic phone system features missing, especially this one, we may need to take our business elsewhere. We pay a lot for our enterprise phone system and do not even have basic phone system features like shared contact lists. Please expedite this feature request and listen better to your customers.

  • Angie Huddleston
    Reply
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    May 23, 2023

    It's only been 3 years since the first comment was added asking for this feature on this particular request, however, I know for certain that it has been over 5 years that it has been requested by multiple customers. I know it isn't a flashy feature, but it's definitely an important one.

  • Richard Hayes
    Reply
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    May 19, 2023

    ETA?

  • Martin Tsankov
    Reply
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    May 15, 2023

    make it happen

  • RACHEL SMITH
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    May 11, 2023

    This is such a basic feature for many other platforms; please make this available.

  • Jacob Waltisbuhl
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    May 3, 2023

    How is this not a feature yet??

  • Paul Hawkins
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    Apr 27, 2023

    I've yet to setup a client who didn't want this and expect it as standard... RingCentral Devs, if you want a Christmas card from me... this is how to get it ;)

  • Yang Yang
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    Apr 25, 2023

    It's April 2023 now... why this idea with 802 vote is still for 'Future Consideration'? Such a common feature other providers/platforms have.

  • Larry Lee
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    Apr 20, 2023

    Include me in the 801 votes to add this feature immediately. It's cumbersome enough for me to look for another VOIP provider.

  • Alan Rebbeck
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    Mar 28, 2023

    Is this still not available, its very disappointing and should be a standard feature. If I had know this wasn't available I would not have signed up. Standard feature on most systems.

  • Dwayne Thomas
    Reply
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    Mar 11, 2023
    I was searching the app looking for this function. I searched online and came upon this thread. It is disappointing, as many users have pointed out that this feature is lacking.
  • Computer 1
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    Mar 9, 2023

    This is such an important feature for our business! Its been 3 years since this feature was first requested.

  • Tracy Dangerfield
    Reply
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    Feb 24, 2023

    Someone needs to tell us what the status of this "enhancement" (using this term very loosely since this should be a standard feature, not an enhancement). It simply cannot be that difficult to add this.

  • TJ Hansen
    Reply
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    Feb 13, 2023

    I realize after reading the comments that we are not alone. This is one of the most important missing features in this app.


  • Andrew Brown
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    Feb 10, 2023

    Please add this feature we need this! Cant believe this isnt a feature already it seems like such a common thing to have.

  • Lisa Erdmier
    Reply
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    Feb 2, 2023

    Agree. This would be such a time saver for our small medical practice. I hate duplicate work!

    Please make this a priority.

  • Shaun Landsberg
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    Jan 30, 2023

    How is this not a feature by now?

  • Alexander Ostermeier (T)
    Reply
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    Jan 23, 2023

    actually the solution would be relatively simple. There is already an internal LDAP in place. The data is also distributed to hardware phones with autoprovisioning.

    Unfortunately only the internal users are listed as company directory and it is not possible to extend the data. (/application/contacts/company)

    You would only need to customize the web interface to feed the LDAP database with a simple form.

  • Load older comments
  • +761
1 MERGED

the option to have one central contacts directory instead of each extension having their own contacts list

Merged
As a small business we have two extensions, each with their own contacts list. The lists are exclusive and not shareable or mergeable. We need one main contacts directory only and would love this option.
William Harville about 1 year ago in RingCentral Phone 0 Future consideration
1 MERGED

shared contact information

Merged
We would like one RingCentral admin to update information for one contact and have all of our team access/visibility to that update. (this could be along with or instead of each user updating their own contacts).
Anne Osterhouse about 1 year ago in RingCentral Admin Portal 0 Future consideration
41 MERGED

Company Phonebook for all users from one single upload

Merged
It would be very helpful if there is an option to upload a company wide phonebook that will be used by all users. I just spoke to Ringcentral support and was advised that at the moment, the only option is to upload individually to each user which ...
Leading Edge about 1 year ago in RingCentral Admin Portal 2 Future consideration
1 MERGED

Sync Contacts from Cell to Desktop view too

Merged
According to this article, any contacts you import from your cell address book will not appear in your Desktop app. That is nuts! https://support.ringcentral.com/article/5-10-Adding-a-Personal-Contact-via-Android.html Currently, our users e-mail, ...
Paul Dobbs about 2 years ago in RingCentral Mobile App / RingCentral Web/Desktop App 0 Future consideration
42 MERGED

Centralised Contact List OR Telephone Directory that can be shared with all-users of the company

Merged
I understand that you can add or import contact to the "Personal" contact list, but these contacts are only available to 1x user. I want a Centralised contact-list or Telephone Directory that can be shared with all-users of my company. This is the...
Admin Basit Ghafoor 10 months ago in RingCentral Admin Portal 5 Future consideration
5 MERGED

Global Contact Sharing of your personal contacts to people in your company

Merged
We have a medical transport busines and work with different providers and drivers and employees. It is a hassle to constantly upload new contacts and share them. Can we create a feature where we just have a global contact list that we can all refe...
Leon Lopez about 2 months ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

Enable syncing of contact/address book across all users

Merged
Allow the the super admin to sync their contacts to the other users to create a universal contact/address book for the company
Laura Bomberger about 1 year ago in RingCentral Contact Center 0 Future consideration
1 MERGED

Upload contacts and all users can view it

Merged
I want to be able to upload list of contacts in an extension and all users should be able to access it
Sarahgen Ungab over 1 year ago in RingCentral Admin Portal 0 Future consideration
2 MERGED

PLEASE SYNC CONTACTS BETWEEN USERS!!!!!!

Merged
MAJOR WASTE OF TIME TO HAND ENTER CONTACTS
William M. Weinberg about 1 year ago in RingCentral Mobile App 0 Future consideration
2 MERGED

Make PERSONAL as opposed to COMPANY the default in the CONTACTS page

Merged
I don't have any Company contacts, but I do have Personal contacts. I would like to have the page open with Personal as the default so I don't have to remember to do that each time I need a contact.
Steven Mandell about 2 years ago in RingCentral Web/Desktop App 0 Future consideration
1 MERGED

Uploading Contacts and Assigning it to Groups

Merged
The designated contacts under the group (admin portal) is not synchronizing on the RC App, the contacts on the group should synchronized on the RC App
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration
54 MERGED

Company-Wide Contact List

Merged
It would be nice to be able to have a contact list that is available to all employees so that when a customer calls, their information shows on the screen or so that when an employee would like to call a customer, they have access to their contact...
Guest over 2 years ago in RingCentral Phone 3 Future consideration
51 MERGED

Synchronize Contact List

Merged
Customer wants to have an access to have her contact list be shared or automatically be uploaded on other extension
Guest about 2 years ago in RingCentral Admin Portal 0 Future consideration
2 MERGED

All Company RC Contacts should display on new app

Merged
The old RC phone app included ALL users and extensions whether a unique email existed or not. The New App limits contacts to real user with unique email addresses. We have desk phones and virtual extensions within our company and it is impossible ...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration
36 MERGED

AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM

Merged
While working remotely or in different offices, when receiving new calls, we individually add a new contact name, number and email. Yet this is not shared to the other users on our team. We were informed the procedure is to export and then import ...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration
36 MERGED

Contacts- ALL

Merged
If each user is not using an outside service to bring in their contacts, then there should be an option to see ALL CONTACTS for all users, not just all contacts for my as a user
Guest almost 2 years ago in RingCentral Phone 0 Future consideration
39 MERGED

Sharing CONTACTS among all team members

Merged
We have one business line (two extentions/two team members). It would be great if when I enter contacts, they show up in the other team members contacts and vice versa.
Guest about 2 years ago in RingCentral Phone 0 Future consideration
5 MERGED

Universal Contacts

Merged
We have some associates who need to get in touch with contractors (for example) who will not be setup in RingCentral but we would like anyone in the company to be able to search for them in the search bar and call them, instead of everyone having ...
Greg Widener Ext 1171 over 1 year ago in RingCentral Admin Portal 0 Future consideration
39 MERGED

Create a default group of contacts for all users that admins can manage

Merged
We have Field Reps that our RingCentral users call on a daily basis. I have been asked multiple times if I can create contacts for the field reps and their mobile numbers for all users so everyone did not have to create them. We have more than 50 ...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration
1 MERGED

Sharing personal contacts

Merged
I would like users to be able to share contacts, or contact lists, with other users. I should be able to share a list of contacts with members of my team, and when I update those contact records, they should be updated for members of my team as we...
Nate Bernitz over 1 year ago in RingCentral Web/Desktop App 0 Future consideration
8 MERGED

Sync contacts

Merged
There needs to be a feature where we can sync contacts between users.
Guest over 1 year ago in RingCentral Mobile App 0 Future consideration
45 MERGED

Admin import of contacts for users or whole company.

Merged
as an admin. i can import a CSV of contacts and assign users to add this too. IE whole company. or a check lists user 1. user 2. user 3. etc.
Guest over 2 years ago in RingCentral Admin Portal 0 Future consideration
77 MERGED

Contacts Syncing on the Glip App

Merged
No description provided
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Future consideration
1 MERGED

Adding and sharing a new contact company wise so all have access to their Information

Merged
It will really help us all in our company and SAVE US A LOT OF TIME.
Emily Sotirov about 1 year ago in RingCentral Mobile App 0 Future consideration
7 MERGED

Shared Contact List with all users

Merged
We are one company with all the same client contacts. Ring Central should make a solution for sharing a contact list that would be global to all users. Clients are added and phone numbers updated in one place to be shared across all users. This im...
Laura Lassing over 1 year ago in RingCentral Mobile App 0 Future consideration
42 MERGED

We have 2 lines, would like it if the contacts carried over to both accounts so I can dial out and have the contact info available.

Merged
Because when I use my 2nd line to dial out so that my main line is open for incoming calls I have to look up the client and get their number or double enter all of our clients into both accounts, lot of extra time and work .
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration
35 MERGED

Access to a centralized Company Directory

Merged
This issue s for the MVP product. How to import more than 5,000 Contacts on the RingCentral Admin Portal for all the Users of the Account to have access to the Company directory? For each new entry, the Super Admin can just update it on the Web Po...
Guest almost 2 years ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

System Wide Directory list. This isn't a new idea. It seems Ring Central designed a phone system without having a way to add system wide speed dials into the system????

Merged
Admin have a constant need to add speed dials to their corporate directory so that their users can easily access a list on their phones and select the speed dial for an outside number. I am not talking about adding a speed dial to a key on the pho...
Nactel Admin about 1 year ago in RingCentral Phone 0 Future consideration
2 MERGED

Allow Company and Personal contacts to be merged

Merged
There doesn't need to be multiple records for both company and personal contacts. We use G-Suite so by default all employees will be both RC Company users and Personal contacts.
Randy Olsen about 2 years ago in RingCentral Web/Desktop App 1 Future consideration