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Status Future consideration
Created by Guest
Created on Jul 29, 2020

Contacts: share my Personal Contacts with all users

We need a central company wide "Personal Contact List" which auto updates every day as new contacts are added. One way would be to allow the Admin or designated user the option to share his/her Personal Contact List. It would also be helpful to allow any user to share their Personal Contact List with other users or groups.

Product Line RingCentral App
  • Alexander Ostermeier (T)
    Jan 23, 2023

    actually the solution would be relatively simple. There is already an internal LDAP in place. The data is also distributed to hardware phones with autoprovisioning.

    Unfortunately only the internal users are listed as company directory and it is not possible to extend the data. (/application/contacts/company)

    You would only need to customize the web interface to feed the LDAP database with a simple form.

  • Cole Cancilla
    Jan 17, 2023

    Has this been implemented yet? We are also wondering.

  • Yovanny Calix
    Jan 16, 2023

    This is a MAJOR issue, Please implement ASAP

  • Day Meshell
    Jan 11, 2023

    It didn't even occur to me to check for this functionality in the specs upon transferring our service over to RC. Now, I am seriously regretting it and considering going back to our previous service provider. Never did I think that this would be a deficit of any phone service and now we're paying the price. If I don't see any momentum on this, we'll be forced to cancel and switch back to where we were.

  • Mark Street
    Jan 11, 2023

    Just do it RingCentral, this a a major PITA

  • Brad Fanshier
    Jan 10, 2023

    Why hasn't this been addressed yet? 755 votes and not even a response. Very bad!

  • Dustin Hurley
    Dec 28, 2022

    I've been waiting for this forever. What is the hold up?

  • Ryan McClenaghan
    Dec 20, 2022

    Absolutely ridiculous that this isn't a standard feature. Migrated from a 10 year old Avaya IP Office system and we've actually lost functionality!

  • Tom Howarth
    Dec 20, 2022

    Can we be given a reason as to why this isn't even being considered? Absolutely baffling.

  • John Hawkins
    Dec 13, 2022

    The fact that this isn't a baseline feature speaks to how stupid the management decisions are.


  • CGL Admin
    Dec 13, 2022

    please add feature

  • Brandon Glienke
    Dec 5, 2022

    This needed to be implemented years ago

  • Wesley Alegado
    Nov 4, 2022

    This should be a standard item for an Admin to setup a global phone directory that everyone can access instead of having each individual employee to import contacts on their own.

  • Adam Retter
    Oct 31, 2022

    Please add this feature ASAP.

  • Tom Howarth
    Oct 7, 2022

    Possibly the only phone system in the world to not have this basic feature? Why is this not being considered? It's been years.

  • Nathan Eckman
    Sep 12, 2022

    What is the status on this? It has been two years now!

  • Dan Fontana
    Sep 1, 2022

    Please add this feature. Such a common feature across phone systems. Utilizing the sync with Google or other directories is just not a good/feasible solution for smaller businesses. Agreed with RJ to at least give a reason for not adding this functionality so that we can all understand the thought process better. Thank you for the consideration.

  • Paul Hogfeldt
    Aug 22, 2022

    Please add this ASAP, not being able to have a shared company directly of client contacts among all employees is insane. Our old phone system from 8 years ago had this basic function, get it together Ring1985.

  • RJ Costello
    Aug 22, 2022

    Ditto, to all previous posts - please? What's the reason for not offering it, maybe that would help...

  • Carlos Diaz
    Aug 17, 2022

    This is a big must. Especially for a huge company with many locations. I don't want to upload or have employees upload a file to the personal contacts.... that's not realistic for huge companies.


  • Load older comments
  • +662
1 MERGED

Sync Contacts from Cell to Desktop view too

Merged
According to this article, any contacts you import from your cell address book will not appear in your Desktop app. That is nuts! https://support.ringcentral.com/article/5-10-Adding-a-Personal-Contact-via-Android.html Currently, our users e-mail, ...
Paul Dobbs over 1 year ago in RingCentral Mobile App / RingCentral Web/Desktop App 0 Future consideration
1 MERGED

the option to have one central contacts directory instead of each extension having their own contacts list

Merged
As a small business we have two extensions, each with their own contacts list. The lists are exclusive and not shareable or mergeable. We need one main contacts directory only and would love this option.
William Harville 9 months ago in RingCentral Phone 0 Future consideration
2 MERGED

Allow Company and Personal contacts to be merged

Merged
There doesn't need to be multiple records for both company and personal contacts. We use G-Suite so by default all employees will be both RC Company users and Personal contacts.
Randy Olsen almost 2 years ago in RingCentral Web/Desktop App 1 Future consideration
1 MERGED

shared contact information

Merged
We would like one RingCentral admin to update information for one contact and have all of our team access/visibility to that update. (this could be along with or instead of each user updating their own contacts).
Anne Osterhouse 10 months ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

Enable syncing of contact/address book across all users

Merged
Allow the the super admin to sync their contacts to the other users to create a universal contact/address book for the company
Laura Bomberger 10 months ago in RingCentral Contact Center 0 Future consideration
1 MERGED

Upload contacts and all users can view it

Merged
I want to be able to upload list of contacts in an extension and all users should be able to access it
Sarahgen Ungab about 1 year ago in RingCentral Admin Portal 0 Future consideration
2 MERGED

PLEASE SYNC CONTACTS BETWEEN USERS!!!!!!

Merged
MAJOR WASTE OF TIME TO HAND ENTER CONTACTS
William M. Weinberg 11 months ago in RingCentral Mobile App 0 Future consideration
1 MERGED

System Wide Directory list. This isn't a new idea. It seems Ring Central designed a phone system without having a way to add system wide speed dials into the system????

Merged
Admin have a constant need to add speed dials to their corporate directory so that their users can easily access a list on their phones and select the speed dial for an outside number. I am not talking about adding a speed dial to a key on the pho...
Jason Buswell 10 months ago in RingCentral Phone 0 Future consideration
2 MERGED

Make PERSONAL as opposed to COMPANY the default in the CONTACTS page

Merged
I don't have any Company contacts, but I do have Personal contacts. I would like to have the page open with Personal as the default so I don't have to remember to do that each time I need a contact.
Steven Mandell almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration
1 MERGED

Uploading Contacts and Assigning it to Groups

Merged
The designated contacts under the group (admin portal) is not synchronizing on the RC App, the contacts on the group should synchronized on the RC App
Guest about 1 year ago in RingCentral Web/Desktop App 0 Future consideration
77 MERGED

Contacts Syncing on the Glip App

Merged
No description provided
Guest over 2 years ago in RingCentral Web/Desktop App 0 Future consideration
54 MERGED

Company-Wide Contact List

Merged
It would be nice to be able to have a contact list that is available to all employees so that when a customer calls, their information shows on the screen or so that when an employee would like to call a customer, they have access to their contact...
Guest about 2 years ago in RingCentral Phone 3 Future consideration
51 MERGED

Synchronize Contact List

Merged
Customer wants to have an access to have her contact list be shared or automatically be uploaded on other extension
Guest almost 2 years ago in RingCentral Admin Portal 0 Future consideration
2 MERGED

All Company RC Contacts should display on new app

Merged
The old RC phone app included ALL users and extensions whether a unique email existed or not. The New App limits contacts to real user with unique email addresses. We have desk phones and virtual extensions within our company and it is impossible ...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration
36 MERGED

AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM

Merged
While working remotely or in different offices, when receiving new calls, we individually add a new contact name, number and email. Yet this is not shared to the other users on our team. We were informed the procedure is to export and then import ...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration
45 MERGED

Admin import of contacts for users or whole company.

Merged
as an admin. i can import a CSV of contacts and assign users to add this too. IE whole company. or a check lists user 1. user 2. user 3. etc.
Guest about 2 years ago in RingCentral Admin Portal 0 Future consideration
36 MERGED

Contacts- ALL

Merged
If each user is not using an outside service to bring in their contacts, then there should be an option to see ALL CONTACTS for all users, not just all contacts for my as a user
Guest over 1 year ago in RingCentral Phone 0 Future consideration
39 MERGED

Sharing CONTACTS among all team members

Merged
We have one business line (two extentions/two team members). It would be great if when I enter contacts, they show up in the other team members contacts and vice versa.
Guest over 1 year ago in RingCentral Phone 0 Future consideration
5 MERGED

Universal Contacts

Merged
We have some associates who need to get in touch with contractors (for example) who will not be setup in RingCentral but we would like anyone in the company to be able to search for them in the search bar and call them, instead of everyone having ...
Greg Widener Ext 1171 about 1 year ago in RingCentral Admin Portal 0 Future consideration
39 MERGED

Create a default group of contacts for all users that admins can manage

Merged
We have Field Reps that our RingCentral users call on a daily basis. I have been asked multiple times if I can create contacts for the field reps and their mobile numbers for all users so everyone did not have to create them. We have more than 50 ...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration
1 MERGED

Sharing personal contacts

Merged
I would like users to be able to share contacts, or contact lists, with other users. I should be able to share a list of contacts with members of my team, and when I update those contact records, they should be updated for members of my team as we...
Nate Bernitz 12 months ago in RingCentral Web/Desktop App 0 Future consideration
8 MERGED

Sync contacts

Merged
There needs to be a feature where we can sync contacts between users.
Guest about 1 year ago in RingCentral Mobile App 0 Future consideration
1 MERGED

Adding and sharing a new contact company wise so all have access to their Information

Merged
It will really help us all in our company and SAVE US A LOT OF TIME.
Emily Sotirov 9 months ago in RingCentral Mobile App 0 Future consideration
7 MERGED

Shared Contact List with all users

Merged
We are one company with all the same client contacts. Ring Central should make a solution for sharing a contact list that would be global to all users. Clients are added and phone numbers updated in one place to be shared across all users. This im...
Laura Lassing 11 months ago in RingCentral Mobile App 0 Future consideration
42 MERGED

We have 2 lines, would like it if the contacts carried over to both accounts so I can dial out and have the contact info available.

Merged
Because when I use my 2nd line to dial out so that my main line is open for incoming calls I have to look up the client and get their number or double enter all of our clients into both accounts, lot of extra time and work .
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration
35 MERGED

Access to a centralized Company Directory

Merged
This issue s for the MVP product. How to import more than 5,000 Contacts on the RingCentral Admin Portal for all the Users of the Account to have access to the Company directory? For each new entry, the Super Admin can just update it on the Web Po...
Guest over 1 year ago in RingCentral Admin Portal 0 Future consideration