RELATED IDEAS
Contacts: share my Personal Contacts with all users
We need a central company wide "Personal Contact List" which auto updates every day as new contacts are added. One way would be to allow the Admin or designated user the option to share his/her Personal Contact List. It would also be helpful to allow any user to share their Personal Contact List with other users or groups.
| Product Line | RingCentral App |
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ADMIN RESPONSEOct 27, 2023
Update October 2023: This is being developed, hoping for a release date of February 2024.
Hi everyone, a Microsoft and Google Contacts integration is launching on 23/2/30-- our June release.
The integrations will allow you to use those directories to share contacts company-wide in the RC app, you will integrate your Microsoft or Google app in the "Calendar and Contacts" settings and allow access! We'll follow up in June once this has been rolled out. Thank you!
We understand that a Microsoft and Google Contacts integration is not the same as a native RingCentral directory or contact list. This idea will remain in "Future Consideration" status, but we encourage you to use these contacts integrations if they are a good fit for your business!
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the option to have one central contacts directory instead of each extension having their own contacts list
As a small business we have two extensions, each with their own contacts list. The lists are exclusive and not shareable or mergeable. We need one main contacts directory only and would love this option.
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Sync Contacts from Cell to Desktop view too
According to this article, any contacts you import from your cell address book will not appear in your Desktop app. That is nuts! https://support.ringcentral.com/article/5-10-Adding-a-Personal-Contact-via-Android.html Currently, our users e-mail, ...
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Planned
41
MERGED
Company Phonebook for all users from one single upload
It would be very helpful if there is an option to upload a company wide phonebook that will be used by all users. I just spoke to Ringcentral support and was advised that at the moment, the only option is to upload individually to each user which ...
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Planned
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MERGED
Centralised Contact List OR Telephone Directory that can be shared with all-users of the company
I understand that you can add or import contact to the "Personal" contact list, but these contacts are only available to 1x user. I want a Centralised contact-list or Telephone Directory that can be shared with all-users of my company. This is the...
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- cx needs an option an in the online account or app to make the personal contacts centralized.
- cx wants to add 3rd party numbers in contacts so that their users can search the address book and call them
- cx needs an option an in the online account or app to make the personal contacts centralized.
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5
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Global Contact Sharing of your personal contacts to people in your company
We have a medical transport busines and work with different providers and drivers and employees. It is a hassle to constantly upload new contacts and share them. Can we create a feature where we just have a global contact list that we can all refe...
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2
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51
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2
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All Company RC Contacts should display on new app
The old RC phone app included ALL users and extensions whether a unique email existed or not. The New App limits contacts to real user with unique email addresses. We have desk phones and virtual extensions within our company and it is impossible ...
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Planned
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MERGED
AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM
While working remotely or in different offices, when receiving new calls, we individually add a new contact name, number and email. Yet this is not shared to the other users on our team. We were informed the procedure is to export and then import ...
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Planned
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Create a default group of contacts for all users that admins can manage
We have Field Reps that our RingCentral users call on a daily basis. I have been asked multiple times if I can create contacts for the field reps and their mobile numbers for all users so everyone did not have to create them. We have more than 50 ...
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45
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7
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Shared Contact List with all users
We are one company with all the same client contacts. Ring Central should make a solution for sharing a contact list that would be global to all users. Clients are added and phone numbers updated in one place to be shared across all users. This im...
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Planned
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MERGED
We have 2 lines, would like it if the contacts carried over to both accounts so I can dial out and have the contact info available.
Because when I use my 2nd line to dial out so that my main line is open for incoming calls I have to look up the client and get their number or double enter all of our clients into both accounts, lot of extra time and work .
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Access to a centralized Company Directory
This issue s for the MVP product. How to import more than 5,000 Contacts on the RingCentral Admin Portal for all the Users of the Account to have access to the Company directory? For each new entry, the Super Admin can just update it on the Web Po...
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System Wide Directory list. This isn't a new idea. It seems Ring Central designed a phone system without having a way to add system wide speed dials into the system????
Admin have a constant need to add speed dials to their corporate directory so that their users can easily access a list on their phones and select the speed dial for an outside number. I am not talking about adding a speed dial to a key on the pho...
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Planned
We don't use Microsoft or Google contacts. That is not the solution. Please make a RingCentral Directory/Contact list for company wide. Listen to the feedback from your customers!
If it's baby steps, please have a RingCentral Directory/ Contact list for company wide right now. This cannot happen soon enough!!!
How has this not been developed and implemented yet? Shouldn't RingCentral need it to manage their own business?
Yes, this has been the biggest regret when switching. It's such a basic feature I assumed we could just import from our csv file for clients. It has been a pain not having a client that is universal for all team users.
I'm kind of shocked that a virtual phone company didn't think to have a contact list that could be sharable across the company. This is definitely something we need and not sure why this simple feature isn't being prioritized in the roadmap. Contact list feature that everyone in the company has access to.
Thank you for hearing our need for this feature. Please reconsider the RingCentral Directory/Contact list which can be shared company wide right now instead of future. We do not use Microsoft or Google contacts. Thank you
So glad to hear this is being developed! I agree that this is a very important tool and I'm surprised it was not already offered. February can't get here fast enough for this feature to be live!
This seems like a no-brainer to have a central global contact list that is visible to the whole company. There should be permissions to manage contacts on the list as well so certain individuals can maintain it.
I also would like this feature. We are trying out the product and this feature is needed if we want to deploy to the entire company.
This feature has been requested by various teams on our side.
I agree. We need this feature created yesterday. We may not have switched from Mitel to RingCentral had we known this basic feature was not available.
Definitely need this feature...
Please make this happen. The microsoft and google contacts is not a good solution.
This is such a popular request that I can't believe it hasn't gained any traction in 3 years. Listen to your customers!!!!
I totally agree with these comments. Seems basic that a company should be able to share contacts...
@RingCentral? Is there an update on this? Is it June of 2023 or 2030?
Came here to say that it really puts a pit in my stomach to see such a very simple feature that has been on the waiting list for 3 years not even budge. I was trying to figure out how to make company-wide contacts and this shows up. Crap. I bet it's going nowhere. Very disappointing.
There should be no reason not to be able to add a shared contact for all my users at one time. Please work on this feature.
This "response" is almost exactly opposite of how I interpret this request. My organization wants editable organizational contacts so one person can "Fix" an external contact for everyone when the contact info changes. This feature just fragments the contacts even more.
I appreciate this feature and see its use case but it should not be considered, in any way, an answer to this request.
Due to some very basic phone system features missing, especially this one, we may need to take our business elsewhere. We pay a lot for our enterprise phone system and do not even have basic phone system features like shared contact lists. Please expedite this feature request and listen better to your customers.