Contacts: share my Personal Contacts with all users

What is the status on this? It has been two years now!

Please add this feature. Such a common feature across phone systems. Utilizing the sync with Google or other directories is just not a good/feasible solution for smaller businesses. Agreed with RJ to at least give a reason for not adding this functionality so that we can all understand the thought process better. Thank you for the consideration.

Please add this ASAP, not being able to have a shared company directly of client contacts among all employees is insane. Our old phone system from 8 years ago had this basic function, get it together Ring1985.

Ditto, to all previous posts - please? What's the reason for not offering it, maybe that would help...

This is a big must. Especially for a huge company with many locations. I don't want to upload or have employees upload a file to the personal contacts.... that's not realistic for huge companies.

This is absolutely ridiculous. 2 years of people suggesting this idea and still nothing. It's becoming very clear that Ring Central does not actually value the needs of its customers. My search for a new phone system will begin today. This is a basic feature and the fact that there has been no movement or communication that this feature will be added anytime soon, I don't see why I would continue to waste my money on a company that can't be bothered to listen to its users.

Hey all is this still not a feature to have a company wide contacts ?

We have just launched over 150 users on the platform and coming from an old Avaya 9.0 system where this feature was available i am shocked there seems to be nothing to cater for this!

I would like to put all of our company mobiles in here to so that we have one central place for people to look up numbers ( since we cant like it to AAD) and manage from.

Thanks

Had this request this morning. Hey RC, would love to have this implemented.

I was able to find a work around where I create a Call Queue to do this. Create the call queue with the name of the person or organization and add a single place holder user to the group. Then edit the custom rules under call handling to route externally to that contact's actually number all day everyday.

You've already heard this many, many times. It is absolutely ridiculous that you don't already have a company wide contact list option. People in this thread have indicated they have been waiting over two years. Before Avaya, we had an NEC PABX (the technology of which was over 20 years old) and it had this feature. Did you not anticipate that a company with many employees (perhaps in the hundreds) would all need to potentially call the same contacts. And did you really think it would work to have each person add contacts individually to their own personal contact listings? What happens when one of those numbers changes? Is everyone supposed to make the same change to the same number (hundreds of times)? And to add insult to injury, if we use the Avaya Cloud Office app, you are able to tap into Global address listings contained in Outlook. And yet, none of your other app versions either allow for that or allow for an Avaya version of a company wide contact listing. Someone at Avaya is well and truly 'asleep at the wheel'. If this isn't fixed by the time our contract expires, I'll think hard about switching to the Teams phone app.

I I completely agree with Mr. Yatar below. This is an absolute BADIC FUNCTION! implement immediately. We don’t want to be forced to hose our contact lists on Google or some other platform.

(As seen in many a logical explanation/reasoning from several users in other comments) I cannot stress enough the importance of having a shared contact list / a phone directory and I can see there have been 651 upvotes since 2020 and this idea is still marked as "future consideration" - how very disappointing. As a new customer started using this system company-wide and assumed such a basic function would just be available, wish we had checked.
I kindly request that can you please mark this as important and work on it as priority showing you heard the voice of this many customers? Many thanks in advance!

Echoing the need for some type of shared contact lists. It is common practice to have company-wide contacts that need to be shared with all users.

A business need for us. We would like to share a list of contacts (with specific tagged for example like "gardenstores suppliers") to a user group (garden stores for example).

We could say for example all users with a specific tag inherit the contacts with the same tag assigned.

There's a very big value for our users to see the name of the shared contacts on the PC screen or on the phone screen. Icing on the cake they would like to see also the name of the tag after the full name like "First LASTNAME (tag)"

Nowaday it takes too many time to upload CSV contact files user account by user account, and tehe's no solution in case of updates.

This feature, or better yet having contact lists for different user groups would be extremely beneficial. Please, please make this a priority.

I will echo the comments that it is mind blowing this isn't a current feature. Absolutely unreal.

When can we expect this feature to be available? We have been waiting for over 2 years!

Can the option for shared contacts be made possible soon?

As for a company, we can't individually log each contact per user, there are way too many 100+

We need an option to share contacts with all users for call transfer.

Thank you ringcentral :)

Going through the message boards and RC forums, it is clear that this feature has been in high demand for many years (one comment referenced 6 years). At what point will you be listening to your customers to deliver a feature that would actually be useful and beneficial to business operations? It is outrageous that such an elementary and standard feature is not a part of your platform and not something it seems there is any likelihood of providing.