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Status Future consideration
Created by Guest
Created on Jul 29, 2020

Contacts: share my Personal Contacts with all users

We need a central company wide "Personal Contact List" which auto updates every day as new contacts are added. One way would be to allow the Admin or designated user the option to share his/her Personal Contact List. It would also be helpful to allow any user to share their Personal Contact List with other users or groups.

Product Line RingCentral App
  • Nathan Eckman
    Sep 12, 2022

    What is the status on this? It has been two years now!

  • Dan Fontana
    Sep 1, 2022

    Please add this feature. Such a common feature across phone systems. Utilizing the sync with Google or other directories is just not a good/feasible solution for smaller businesses. Agreed with RJ to at least give a reason for not adding this functionality so that we can all understand the thought process better. Thank you for the consideration.

  • Paul Hogfeldt
    Aug 22, 2022

    Please add this ASAP, not being able to have a shared company directly of client contacts among all employees is insane. Our old phone system from 8 years ago had this basic function, get it together Ring1985.

  • RJ Costello
    Aug 22, 2022

    Ditto, to all previous posts - please? What's the reason for not offering it, maybe that would help...

  • Carlos Diaz
    Aug 17, 2022

    This is a big must. Especially for a huge company with many locations. I don't want to upload or have employees upload a file to the personal contacts.... that's not realistic for huge companies.


  • Kathryn Kerns
    Aug 12, 2022

    This is absolutely ridiculous. 2 years of people suggesting this idea and still nothing. It's becoming very clear that Ring Central does not actually value the needs of its customers. My search for a new phone system will begin today. This is a basic feature and the fact that there has been no movement or communication that this feature will be added anytime soon, I don't see why I would continue to waste my money on a company that can't be bothered to listen to its users.

  • Matthew Micallef
    Jul 20, 2022

    Hey all is this still not a feature to have a company wide contacts ?


    We have just launched over 150 users on the platform and coming from an old Avaya 9.0 system where this feature was available i am shocked there seems to be nothing to cater for this!

    I would like to put all of our company mobiles in here to so that we have one central place for people to look up numbers ( since we cant like it to AAD) and manage from.


    Thanks


  • Chris Hudlet
    Jul 12, 2022

    Had this request this morning. Hey RC, would love to have this implemented.

  • ENT and Allergy Associates, LLP
    Jun 16, 2022

    I was able to find a work around where I create a Call Queue to do this. Create the call queue with the name of the person or organization and add a single place holder user to the group. Then edit the custom rules under call handling to route externally to that contact's actually number all day everyday.

  • Frank Romano
    Jun 16, 2022

    You've already heard this many, many times. It is absolutely ridiculous that you don't already have a company wide contact list option. People in this thread have indicated they have been waiting over two years. Before Avaya, we had an NEC PABX (the technology of which was over 20 years old) and it had this feature. Did you not anticipate that a company with many employees (perhaps in the hundreds) would all need to potentially call the same contacts. And did you really think it would work to have each person add contacts individually to their own personal contact listings? What happens when one of those numbers changes? Is everyone supposed to make the same change to the same number (hundreds of times)? And to add insult to injury, if we use the Avaya Cloud Office app, you are able to tap into Global address listings contained in Outlook. And yet, none of your other app versions either allow for that or allow for an Avaya version of a company wide contact listing. Someone at Avaya is well and truly 'asleep at the wheel'. If this isn't fixed by the time our contract expires, I'll think hard about switching to the Teams phone app.

  • Maria Allegretto
    Jun 11, 2022

    I I completely agree with Mr. Yatar below. This is an absolute BADIC FUNCTION! implement immediately. We don’t want to be forced to hose our contact lists on Google or some other platform.

  • Aykut Yatar
    Jun 3, 2022

    (As seen in many a logical explanation/reasoning from several users in other comments) I cannot stress enough the importance of having a shared contact list / a phone directory and I can see there have been 651 upvotes since 2020 and this idea is still marked as "future consideration" - how very disappointing. As a new customer started using this system company-wide and assumed such a basic function would just be available, wish we had checked.
    I kindly request that can you please mark this as important and work on it as priority showing you heard the voice of this many customers? Many thanks in advance!

  • Brian Davidson
    May 25, 2022

    Echoing the need for some type of shared contact lists. It is common practice to have company-wide contacts that need to be shared with all users.

  • Ignacio ECEIZA
    Apr 26, 2022

    A business need for us. We would like to share a list of contacts (with specific tagged for example like "gardenstores suppliers") to a user group (garden stores for example).

    We could say for example all users with a specific tag inherit the contacts with the same tag assigned.

    There's a very big value for our users to see the name of the shared contacts on the PC screen or on the phone screen. Icing on the cake they would like to see also the name of the tag after the full name like "First LASTNAME (tag)"

    Nowaday it takes too many time to upload CSV contact files user account by user account, and tehe's no solution in case of updates.


  • Ian Doyle
    Apr 13, 2022

    This feature, or better yet having contact lists for different user groups would be extremely beneficial. Please, please make this a priority.

  • Brian Davidson
    Apr 11, 2022

    I will echo the comments that it is mind blowing this isn't a current feature. Absolutely unreal.

  • Matthew Cwiokowski
    Apr 6, 2022

    When can we expect this feature to be available? We have been waiting for over 2 years!

  • Daniel Dacumos
    Apr 5, 2022

    Can the option for shared contacts be made possible soon?

  • Steve Vong
    Apr 1, 2022

    As for a company, we can't individually log each contact per user, there are way too many 100+


    We need an option to share contacts with all users for call transfer.


    Thank you ringcentral :)

  • Lauren Edwards
    Feb 24, 2022

    Going through the message boards and RC forums, it is clear that this feature has been in high demand for many years (one comment referenced 6 years). At what point will you be listening to your customers to deliver a feature that would actually be useful and beneficial to business operations? It is outrageous that such an elementary and standard feature is not a part of your platform and not something it seems there is any likelihood of providing.


  • Load older comments
  • +607
1 MERGED

Sync Contacts from Cell to Desktop view too

Merged
According to this article, any contacts you import from your cell address book will not appear in your Desktop app. That is nuts! https://support.ringcentral.com/article/5-10-Adding-a-Personal-Contact-via-Android.html Currently, our users e-mail, ...
Paul Dobbs over 1 year ago in RingCentral Mobile App / RingCentral Web/Desktop App 0 Future consideration
5 MERGED

Universal Contacts

Merged
We have some associates who need to get in touch with contractors (for example) who will not be setup in RingCentral but we would like anyone in the company to be able to search for them in the search bar and call them, instead of everyone having ...
Greg Widener Ext 1171 11 months ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

the option to have one central contacts directory instead of each extension having their own contacts list

Merged
As a small business we have two extensions, each with their own contacts list. The lists are exclusive and not shareable or mergeable. We need one main contacts directory only and would love this option.
William Harville 5 months ago in RingCentral Phone 0 Future consideration
1 MERGED

Uploading Contacts and Assigning it to Groups

Merged
The designated contacts under the group (admin portal) is not synchronizing on the RC App, the contacts on the group should synchronized on the RC App
Guest 10 months ago in RingCentral Web/Desktop App 0 Future consideration
2 MERGED

Allow Company and Personal contacts to be merged

Merged
There doesn't need to be multiple records for both company and personal contacts. We use G-Suite so by default all employees will be both RC Company users and Personal contacts.
Randy Olsen over 1 year ago in RingCentral Web/Desktop App 1 Future consideration
1 MERGED

Upload contacts and all users can view it

Merged
I want to be able to upload list of contacts in an extension and all users should be able to access it
Sarahgen Ungab 9 months ago in RingCentral Admin Portal 0 Future consideration
8 MERGED

Sync contacts

Merged
There needs to be a feature where we can sync contacts between users.
Guest 11 months ago in RingCentral Mobile App 0 Future consideration
1 MERGED

Enable syncing of contact/address book across all users

Merged
Allow the the super admin to sync their contacts to the other users to create a universal contact/address book for the company
Laura Bomberger 6 months ago in RingCentral Contact Center 0 Future consideration
2 MERGED

PLEASE SYNC CONTACTS BETWEEN USERS!!!!!!

Merged
MAJOR WASTE OF TIME TO HAND ENTER CONTACTS
William M. Weinberg 7 months ago in RingCentral Mobile App 0 Future consideration
1 MERGED

Adding and sharing a new contact company wise so all have access to their Information

Merged
It will really help us all in our company and SAVE US A LOT OF TIME.
Emily Sotirov 6 months ago in RingCentral Mobile App 0 Future consideration
1 MERGED

Sharing personal contacts

Merged
I would like users to be able to share contacts, or contact lists, with other users. I should be able to share a list of contacts with members of my team, and when I update those contact records, they should be updated for members of my team as we...
Nate Bernitz 8 months ago in RingCentral Web/Desktop App 0 Future consideration
1 MERGED

shared contact information

Merged
We would like one RingCentral admin to update information for one contact and have all of our team access/visibility to that update. (this could be along with or instead of each user updating their own contacts).
Anne Osterhouse 6 months ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

System Wide Directory list. This isn't a new idea. It seems Ring Central designed a phone system without having a way to add system wide speed dials into the system????

Merged
Admin have a constant need to add speed dials to their corporate directory so that their users can easily access a list on their phones and select the speed dial for an outside number. I am not talking about adding a speed dial to a key on the pho...
Jason Buswell 6 months ago in RingCentral Phone 0 Future consideration
2 MERGED

Make PERSONAL as opposed to COMPANY the default in the CONTACTS page

Merged
I don't have any Company contacts, but I do have Personal contacts. I would like to have the page open with Personal as the default so I don't have to remember to do that each time I need a contact.
Steven Mandell over 1 year ago in RingCentral Web/Desktop App 0 Future consideration
7 MERGED

Shared Contact List with all users

Merged
We are one company with all the same client contacts. Ring Central should make a solution for sharing a contact list that would be global to all users. Clients are added and phone numbers updated in one place to be shared across all users. This im...
Laura Lassing 7 months ago in RingCentral Mobile App 0 Future consideration
42 MERGED

We have 2 lines, would like it if the contacts carried over to both accounts so I can dial out and have the contact info available.

Merged
Because when I use my 2nd line to dial out so that my main line is open for incoming calls I have to look up the client and get their number or double enter all of our clients into both accounts, lot of extra time and work .
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration
77 MERGED

Contacts Syncing on the Glip App

Merged
No description provided
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration
51 MERGED

Synchronize Contact List

Merged
Customer wants to have an access to have her contact list be shared or automatically be uploaded on other extension
Guest over 1 year ago in RingCentral Admin Portal 0 Future consideration
39 MERGED

Sharing CONTACTS among all team members

Merged
We have one business line (two extentions/two team members). It would be great if when I enter contacts, they show up in the other team members contacts and vice versa.
Guest over 1 year ago in RingCentral Phone 0 Future consideration
45 MERGED

Admin import of contacts for users or whole company.

Merged
as an admin. i can import a CSV of contacts and assign users to add this too. IE whole company. or a check lists user 1. user 2. user 3. etc.
Guest over 1 year ago in RingCentral Admin Portal 0 Future consideration
35 MERGED

Access to a centralized Company Directory

Merged
This issue s for the MVP product. How to import more than 5,000 Contacts on the RingCentral Admin Portal for all the Users of the Account to have access to the Company directory? For each new entry, the Super Admin can just update it on the Web Po...
Guest about 1 year ago in RingCentral Admin Portal 0 Future consideration
54 MERGED

Company-Wide Contact List

Merged
It would be nice to be able to have a contact list that is available to all employees so that when a customer calls, their information shows on the screen or so that when an employee would like to call a customer, they have access to their contact...
Guest over 1 year ago in RingCentral Phone 3 Future consideration
36 MERGED

AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM

Merged
While working remotely or in different offices, when receiving new calls, we individually add a new contact name, number and email. Yet this is not shared to the other users on our team. We were informed the procedure is to export and then import ...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Future consideration
39 MERGED

Create a default group of contacts for all users that admins can manage

Merged
We have Field Reps that our RingCentral users call on a daily basis. I have been asked multiple times if I can create contacts for the field reps and their mobile numbers for all users so everyone did not have to create them. We have more than 50 ...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration
36 MERGED

Contacts- ALL

Merged
If each user is not using an outside service to bring in their contacts, then there should be an option to see ALL CONTACTS for all users, not just all contacts for my as a user
Guest about 1 year ago in RingCentral Phone 0 Future consideration
2 MERGED

All Company RC Contacts should display on new app

Merged
The old RC phone app included ALL users and extensions whether a unique email existed or not. The New App limits contacts to real user with unique email addresses. We have desk phones and virtual extensions within our company and it is impossible ...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration