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Status Planned
Created by Guest
Created on Jul 29, 2020

Contacts: share my Personal Contacts with all users

We need a central company wide "Personal Contact List" which auto updates every day as new contacts are added. One way would be to allow the Admin or designated user the option to share his/her Personal Contact List. It would also be helpful to allow any user to share their Personal Contact List with other users or groups.

Product Line RingCentral App
  • ADMIN RESPONSE
    Oct 27, 2023

    Update October 2023: This is being developed, hoping for a release date of February 2024.


    Hi everyone, a Microsoft and Google Contacts integration is launching on 23/2/30-- our June release.

    The integrations will allow you to use those directories to share contacts company-wide in the RC app, you will integrate your Microsoft or Google app in the "Calendar and Contacts" settings and allow access! We'll follow up in June once this has been rolled out. Thank you!

    We understand that a Microsoft and Google Contacts integration is not the same as a native RingCentral directory or contact list. This idea will remain in "Future Consideration" status, but we encourage you to use these contacts integrations if they are a good fit for your business!

  • RACHEL SMITH
    Reply
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    Nov 21, 2023

    We don't use Microsoft or Google contacts. That is not the solution. Please make a RingCentral Directory/Contact list for company wide. Listen to the feedback from your customers!

  • Melissa Alamilla
    Reply
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    Nov 16, 2023

    If it's baby steps, please have a RingCentral Directory/ Contact list for company wide right now. This cannot happen soon enough!!!

  • Ethan Bing
    Reply
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    Nov 13, 2023

    How has this not been developed and implemented yet? Shouldn't RingCentral need it to manage their own business?

  • Rachel Hornsby
    Reply
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    Nov 6, 2023

    Yes, this has been the biggest regret when switching. It's such a basic feature I assumed we could just import from our csv file for clients. It has been a pain not having a client that is universal for all team users.


  • Jesse Brennan
    Reply
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    Nov 2, 2023

    I'm kind of shocked that a virtual phone company didn't think to have a contact list that could be sharable across the company. This is definitely something we need and not sure why this simple feature isn't being prioritized in the roadmap. Contact list feature that everyone in the company has access to.

  • Tina Wehr
    Reply
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    Oct 27, 2023

    Thank you for hearing our need for this feature. Please reconsider the RingCentral Directory/Contact list which can be shared company wide right now instead of future. We do not use Microsoft or Google contacts. Thank you

  • CandaceMae Gruber
    Reply
    |
    Oct 27, 2023

    So glad to hear this is being developed! I agree that this is a very important tool and I'm surprised it was not already offered. February can't get here fast enough for this feature to be live!

  • Vinny Abello
    Reply
    |
    Oct 25, 2023

    This seems like a no-brainer to have a central global contact list that is visible to the whole company. There should be permissions to manage contacts on the list as well so certain individuals can maintain it.

  • Donna Fluegel
    Reply
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    Oct 20, 2023

    I also would like this feature. We are trying out the product and this feature is needed if we want to deploy to the entire company.


  • Geoffroy GRAMAIZE
    Reply
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    Oct 19, 2023

    This feature has been requested by various teams on our side.

  • Tina Wehr
    Reply
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    Sep 25, 2023

    I agree. We need this feature created yesterday. We may not have switched from Mitel to RingCentral had we known this basic feature was not available.

  • Kelsie Pace
    Reply
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    Aug 15, 2023

    Definitely need this feature...

  • CAJO 101
    Reply
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    Aug 2, 2023

    Please make this happen. The microsoft and google contacts is not a good solution.

  • Stacey Arsenault
    Reply
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    Aug 2, 2023

    This is such a popular request that I can't believe it hasn't gained any traction in 3 years. Listen to your customers!!!!

  • Sheryl Jimerson
    Reply
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    Jul 5, 2023

    I totally agree with these comments. Seems basic that a company should be able to share contacts...

  • Ely Farazmand
    Reply
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    Jul 4, 2023

    @RingCentral? Is there an update on this? Is it June of 2023 or 2030?

  • Josh Schall
    Reply
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    Jun 16, 2023

    Came here to say that it really puts a pit in my stomach to see such a very simple feature that has been on the waiting list for 3 years not even budge. I was trying to figure out how to make company-wide contacts and this shows up. Crap. I bet it's going nowhere. Very disappointing.

  • Angela Hansen
    Reply
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    May 25, 2023

    There should be no reason not to be able to add a shared contact for all my users at one time. Please work on this feature.

  • Andrew Hibl
    Reply
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    May 25, 2023

    This "response" is almost exactly opposite of how I interpret this request. My organization wants editable organizational contacts so one person can "Fix" an external contact for everyone when the contact info changes. This feature just fragments the contacts even more.

    I appreciate this feature and see its use case but it should not be considered, in any way, an answer to this request.

    1 reply
  • Paul Nahrgang
    Reply
    |
    May 24, 2023

    Due to some very basic phone system features missing, especially this one, we may need to take our business elsewhere. We pay a lot for our enterprise phone system and do not even have basic phone system features like shared contact lists. Please expedite this feature request and listen better to your customers.

  • Load older comments
  • +826
1 MERGED

the option to have one central contacts directory instead of each extension having their own contacts list

Merged
As a small business we have two extensions, each with their own contacts list. The lists are exclusive and not shareable or mergeable. We need one main contacts directory only and would love this option.
William Harville over 1 year ago in RingCentral Phone 0 Planned
1 MERGED

shared contact information

Merged
We would like one RingCentral admin to update information for one contact and have all of our team access/visibility to that update. (this could be along with or instead of each user updating their own contacts).
Anne Osterhouse over 1 year ago in RingCentral Admin Portal 0 Planned
1 MERGED

Sync Contacts from Cell to Desktop view too

Merged
According to this article, any contacts you import from your cell address book will not appear in your Desktop app. That is nuts! https://support.ringcentral.com/article/5-10-Adding-a-Personal-Contact-via-Android.html Currently, our users e-mail, ...
Paul Dobbs over 2 years ago in RingCentral Mobile App / RingCentral Web/Desktop App 0 Planned
41 MERGED

Company Phonebook for all users from one single upload

Merged
It would be very helpful if there is an option to upload a company wide phonebook that will be used by all users. I just spoke to Ringcentral support and was advised that at the moment, the only option is to upload individually to each user which ...
Leading Edge over 1 year ago in RingCentral Admin Portal 2 Planned
42 MERGED

Centralised Contact List OR Telephone Directory that can be shared with all-users of the company

Merged
I understand that you can add or import contact to the "Personal" contact list, but these contacts are only available to 1x user. I want a Centralised contact-list or Telephone Directory that can be shared with all-users of my company. This is the...
Admin Basit Ghafoor over 1 year ago in RingCentral Admin Portal 5 Planned
1 MERGED

- cx needs an option an in the online account or app to make the personal contacts centralized.

Merged
- cx wants to add 3rd party numbers in contacts so that their users can search the address book and call them - cx needs an option an in the online account or app to make the personal contacts centralized.
Main main Jordan Bamba 5 months ago in RingCentral Admin Portal 0 Planned
3 MERGED

Shared Personal Contacts

Merged
When a member of the company adds a contact from an incoming caller ID, it does not update for all company members. It would be nice if there was some sort of shared company-wide contacts so all users can see common contacts.
Jennifer DeVincent 10 months ago in RingCentral Admin Portal 0 Planned
5 MERGED

Global Contact Sharing of your personal contacts to people in your company

Merged
We have a medical transport busines and work with different providers and drivers and employees. It is a hassle to constantly upload new contacts and share them. Can we create a feature where we just have a global contact list that we can all refe...
Leon Lopez 8 months ago in RingCentral Admin Portal 0 Planned
1 MERGED

Enable syncing of contact/address book across all users

Merged
Allow the the super admin to sync their contacts to the other users to create a universal contact/address book for the company
Laura Bomberger over 1 year ago in RingCentral Contact Center 0 Planned
1 MERGED

Upload contacts and all users can view it

Merged
I want to be able to upload list of contacts in an extension and all users should be able to access it
Sarahgen Ungab almost 2 years ago in RingCentral Admin Portal 0 Planned
2 MERGED

PLEASE SYNC CONTACTS BETWEEN USERS!!!!!!

Merged
MAJOR WASTE OF TIME TO HAND ENTER CONTACTS
William M. Weinberg over 1 year ago in RingCentral Mobile App 0 Planned
2 MERGED

Make PERSONAL as opposed to COMPANY the default in the CONTACTS page

Merged
I don't have any Company contacts, but I do have Personal contacts. I would like to have the page open with Personal as the default so I don't have to remember to do that each time I need a contact.
Steven Mandell over 2 years ago in RingCentral Web/Desktop App 0 Planned
1 MERGED

Uploading Contacts and Assigning it to Groups

Merged
The designated contacts under the group (admin portal) is not synchronizing on the RC App, the contacts on the group should synchronized on the RC App
Guest about 2 years ago in RingCentral Web/Desktop App 0 Planned
54 MERGED

Company-Wide Contact List

Merged
It would be nice to be able to have a contact list that is available to all employees so that when a customer calls, their information shows on the screen or so that when an employee would like to call a customer, they have access to their contact...
Guest almost 3 years ago in RingCentral Phone 3 Planned
51 MERGED

Synchronize Contact List

Merged
Customer wants to have an access to have her contact list be shared or automatically be uploaded on other extension
Guest over 2 years ago in RingCentral Admin Portal 0 Planned
2 MERGED

All Company RC Contacts should display on new app

Merged
The old RC phone app included ALL users and extensions whether a unique email existed or not. The New App limits contacts to real user with unique email addresses. We have desk phones and virtual extensions within our company and it is impossible ...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Planned
36 MERGED

AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM

Merged
While working remotely or in different offices, when receiving new calls, we individually add a new contact name, number and email. Yet this is not shared to the other users on our team. We were informed the procedure is to export and then import ...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Planned
36 MERGED

Contacts- ALL

Merged
If each user is not using an outside service to bring in their contacts, then there should be an option to see ALL CONTACTS for all users, not just all contacts for my as a user
Guest over 2 years ago in RingCentral Phone 0 Planned
39 MERGED

Sharing CONTACTS among all team members

Merged
We have one business line (two extentions/two team members). It would be great if when I enter contacts, they show up in the other team members contacts and vice versa.
Guest over 2 years ago in RingCentral Phone 0 Planned
5 MERGED

Universal Contacts

Merged
We have some associates who need to get in touch with contractors (for example) who will not be setup in RingCentral but we would like anyone in the company to be able to search for them in the search bar and call them, instead of everyone having ...
Greg Widener Ext 1171 about 2 years ago in RingCentral Admin Portal 0 Planned
39 MERGED

Create a default group of contacts for all users that admins can manage

Merged
We have Field Reps that our RingCentral users call on a daily basis. I have been asked multiple times if I can create contacts for the field reps and their mobile numbers for all users so everyone did not have to create them. We have more than 50 ...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Planned
1 MERGED

Sharing personal contacts

Merged
I would like users to be able to share contacts, or contact lists, with other users. I should be able to share a list of contacts with members of my team, and when I update those contact records, they should be updated for members of my team as we...
Nate Bernitz almost 2 years ago in RingCentral Web/Desktop App 0 Planned
8 MERGED

Sync contacts

Merged
There needs to be a feature where we can sync contacts between users.
Guest about 2 years ago in RingCentral Mobile App 0 Planned
45 MERGED

Admin import of contacts for users or whole company.

Merged
as an admin. i can import a CSV of contacts and assign users to add this too. IE whole company. or a check lists user 1. user 2. user 3. etc.
Guest almost 3 years ago in RingCentral Admin Portal 0 Planned
77 MERGED

Contacts Syncing on the Glip App

Merged
No description provided
Guest over 3 years ago in RingCentral Web/Desktop App 0 Planned
1 MERGED

Adding and sharing a new contact company wise so all have access to their Information

Merged
It will really help us all in our company and SAVE US A LOT OF TIME.
Emily Sotirov over 1 year ago in RingCentral Mobile App 0 Planned
7 MERGED

Shared Contact List with all users

Merged
We are one company with all the same client contacts. Ring Central should make a solution for sharing a contact list that would be global to all users. Clients are added and phone numbers updated in one place to be shared across all users. This im...
Laura Lassing almost 2 years ago in RingCentral Mobile App 0 Planned
42 MERGED

We have 2 lines, would like it if the contacts carried over to both accounts so I can dial out and have the contact info available.

Merged
Because when I use my 2nd line to dial out so that my main line is open for incoming calls I have to look up the client and get their number or double enter all of our clients into both accounts, lot of extra time and work .
Guest over 2 years ago in RingCentral Web/Desktop App 0 Planned
35 MERGED

Access to a centralized Company Directory

Merged
This issue s for the MVP product. How to import more than 5,000 Contacts on the RingCentral Admin Portal for all the Users of the Account to have access to the Company directory? For each new entry, the Super Admin can just update it on the Web Po...
Guest over 2 years ago in RingCentral Admin Portal 0 Planned
1 MERGED

System Wide Directory list. This isn't a new idea. It seems Ring Central designed a phone system without having a way to add system wide speed dials into the system????

Merged
Admin have a constant need to add speed dials to their corporate directory so that their users can easily access a list on their phones and select the speed dial for an outside number. I am not talking about adding a speed dial to a key on the pho...
Nactel Admin over 1 year ago in RingCentral Phone 0 Planned
2 MERGED

Allow Company and Personal contacts to be merged

Merged
There doesn't need to be multiple records for both company and personal contacts. We use G-Suite so by default all employees will be both RC Company users and Personal contacts.
Randy Olsen over 2 years ago in RingCentral Web/Desktop App 1 Planned