Skip to Main Content
Status Will not implement
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

SMS: ability to SMS from the RingCentral website or email

As we start to make incredible use of your SMS service, we find it would be helpful if we could reply via one of the services mentioned above...Not all of our agents are so savvy as to have and be able to operate a smartphone, and we hope this is a feature we can incorporate!

Product Line RingCentral Phone
    Jun 12, 2023

    After further research, the Product team ahas advised that this feature will not be considered. Thank you everyone who provided your use case information.

  • Rick Meyer
    Jan 12, 2023


    We would like the ability to utilize email for replying and sending SMS. This is due to our need to receive to and send from call queues. I am not currently aware of a way for call queue members to send texts on behalf of the queue phone number. Currently we have email notifications for SMS sent to the call queue number sent to a group email address but have no way to respond directly or send from that call queue number.

    Here's a little more detail and context on our environment and business case:

    The majority of our utilization of RingCentral is with users having desk phones and in a retail business setting. Each business location has a main phone number set up as a call queue which includes the team at that location. Each call queue is configured with a group email address for that location so any voicemails or text messages are delivered to the entire team via email. Email works well for delivery as team members are already utilizing email as a normal part of their daily activities. Currently they have little to no need to have a RingCentral app or web session open for their normal activities. It would be ideal to simply reply and send from email instead of have to go to another application.

  • Rick Cassel
    Jan 5, 2023

    Really, its business 101. Shouldn't have to demonstrate a need because all cell providers have it. We use a custom CRM that that has the ability to send to ie to go to a verizon subscriber. I'm really stuck because of this lacking feature. Cant send texts to ringcentral phone numbers like I can send a fax to help!

  • Jeremy Dernison
    Nov 28, 2022

    Hi Jessica,

    I believe most people are looking for the ability to either respond to the email notification received when the line receives an SMS message. For my use, I am looking for the ability to send alerts generated via critical infrastructure to an email gateway for SMS messages, i.e., without the need of standing up an SMS gateway.

  • Admin
    Jessica Hernandez
    Oct 14, 2022

    Hi everyone,

    The product team is researching this feature and asking for specific use cases and how you would like this feature to work with the current SMS features in app. If you could please comment your specific use cases, why you would like to use email for SMS instead of the app and traditional SMS interface, this would greatly help the product team. Thank you!

  • Vince Martinez
    Oct 1, 2021

    Where are we at with the development of this feature? This is a basic requirement and fulfilled by all major carriers as of this point.

  • +183

Receive SMS from Email

To send SMS to ATT numbers from email we can that will sent as SMS to the Phone number. Similar to that, it would be good to have an option to send SMS ringcentral number
Guest almost 3 years ago in RingCentral Phone 0 Will not implement

RingCentral should provide an Email-to-SMS (and SMS-to-Email) feature to complement its existing SMS service offerings.

Many RingCentral customers would find it more convenient to also be able to receive SMS messages as emailed plain text, and to be able send an SMS reply via email--much like RingCentral Fax allows email-to-Fax and Fax-to-email. The logical domain ...
ed cummings over 2 years ago in RingCentral Contact Center 0 Will not implement