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Status Planned
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

SMS: ability to SMS from the RingCentral website or email

As we start to make incredible use of your SMS service, we find it would be helpful if we could reply via one of the services mentioned above...Not all of our agents are so savvy as to have and be able to operate a smartphone, and we hope this is a feature we can incorporate!

Product Line RingCentral Phone
  • Admin
    Jessica Hernandez
    Oct 14, 2022

    Hi everyone,

    The product team is researching this feature and asking for specific use cases and how you would like this feature to work with the current SMS features in app. If you could please comment your specific use cases, why you would like to use email for SMS instead of the app and traditional SMS interface, this would greatly help the product team. Thank you!

  • Vince Martinez
    Oct 1, 2021

    Where are we at with the development of this feature? This is a basic requirement and fulfilled by all major carriers as of this point.

  • +183
2 MERGED

Receive SMS from Email

Merged
To send SMS to ATT numbers from email we can phonenumber@mms.att.net that will sent as SMS to the Phone number. Similar to that, it would be good to have an option to send SMS ringcentral number
Guest almost 2 years ago in RingCentral Phone 0 Planned
1 MERGED

RingCentral should provide an Email-to-SMS (and SMS-to-Email) feature to complement its existing SMS service offerings.

Merged
Many RingCentral customers would find it more convenient to also be able to receive SMS messages as emailed plain text, and to be able send an SMS reply via email--much like RingCentral Fax allows email-to-Fax and Fax-to-email. The logical domain ...
ed cummings over 1 year ago in RingCentral Contact Center 0 Planned