SMS: Ability to receive verification code (short code) via text messages

Can you confirm that a US Ring Central number can receive verification codes. I am in Canada but am considering buying an extra phone number (with a US area code). Would that work?

This is still not working - we need this in Canada please.

I recommend that anyone who is in Canada, still awaiting this to be implemented, open a new support ticket, reference this idea ENTCOM-I-53, and ask them to change the status to In Progress, and to please update the case.

I just did the same myself.

We need this to work in Canada ASAP. Thank you!

I mean, this idea is marked as Implemented. That is incorrect. I recommend it to be moved back to in progress or developing, which would be more accurate. As it is marked as Implemented, they are likely not working on it any more.

Any update on this? Canadian customers still cannot receive SMS OTP codes for Amazon, Google, TD Bank etc

Any update to this as its a must have feature for us and lots of customers we support?

Still not available in Canada which is a huge hassle. Going to port our numbers out at the end of our current contract.

Having the ability to receive TOTP through short code numbers is vital for vast number of MFA systems.

Not having the ability to receive these types of messages on our RingCentral numbers in Canada will likely translate to our move away from this platform during the next renewal cycle.

It is mind boggling that this gap has not been addressed for over a year.

I am unable to receive short/ verfication code on my RC

Working in admin in a Canadian business, not being able receive short code text verification is a huge hassle and inconvience. My general manager and I find it quite baffling that this is not available in Canada.

Hi,

Is this still an issue? Is this for both receiving and sending? Are you in Canada?

Thanks

According to my account rep, this does not work in Canada and it isn't on the roadmap: She also confirmed that the beta high-volume SMS feature does not support it (At least, again, in Canada).

This still does not work. My communication regarding this today.

This is Jenny from RingCentral handling your case XXXXX about SMS verification.

Upon checking, this service is currently not supported by RingCentral. We are working with our product team to develop this functionality. At this time we do not have an ETA.

As a workaround in the interim, we use the option to have those services call us instead.

Following up on this feature not working in Canada. Will update as soon as I have more information.

For responding to short codes, please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2749
For blocking short codes, please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-4703

Hi Jessica - This does not appear to be resolved for our Canadian users. We are not receiving texts from short code #s at all for verification purposes. Apple, Google, ETC. It works as expected for our US users. Any information would be appreciated.

We have never had an issue RECEIVING texts FROM shortcodes... believe me- they spam us all day. The issue is that we cannot RESPOND to or BLOCK these numbers. This is yet again NOT implemented but you keep flagging it as implemented.

Hi all, this should now be resolved and you should be able to receive texts from short code numbers.

I just switched to Ring Central and this feature is a must have for businesses. We publish our business numbers on Google, Facebook Business Page, Business What's app. Because of this feature not working we are unable to confirm/ verify our business phone numbers with many websites. Please set this as a priority for the next implementation and get it done asap. I see this thread was created on July 29, 2020 and this feature has not been implemented yet. All other competitors has this feature enabled.