SMS: Ability to receive verification code (short code) via text messages

I am unable to receive short/ verfication code on my RC

Working in admin in a Canadian business, not being able receive short code text verification is a huge hassle and inconvience. My general manager and I find it quite baffling that this is not available in Canada.

Hi,

Is this still an issue? Is this for both receiving and sending? Are you in Canada?

Thanks

According to my account rep, this does not work in Canada and it isn't on the roadmap: She also confirmed that the beta high-volume SMS feature does not support it (At least, again, in Canada).

This still does not work. My communication regarding this today.

This is Jenny from RingCentral handling your case XXXXX about SMS verification.

Upon checking, this service is currently not supported by RingCentral. We are working with our product team to develop this functionality. At this time we do not have an ETA.

As a workaround in the interim, we use the option to have those services call us instead.

Following up on this feature not working in Canada. Will update as soon as I have more information.

For responding to short codes, please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2749
For blocking short codes, please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-4703

Hi Jessica - This does not appear to be resolved for our Canadian users. We are not receiving texts from short code #s at all for verification purposes. Apple, Google, ETC. It works as expected for our US users. Any information would be appreciated.

We have never had an issue RECEIVING texts FROM shortcodes... believe me- they spam us all day. The issue is that we cannot RESPOND to or BLOCK these numbers. This is yet again NOT implemented but you keep flagging it as implemented.

Hi all, this should now be resolved and you should be able to receive texts from short code numbers.

I just switched to Ring Central and this feature is a must have for businesses. We publish our business numbers on Google, Facebook Business Page, Business What's app. Because of this feature not working we are unable to confirm/ verify our business phone numbers with many websites. Please set this as a priority for the next implementation and get it done asap. I see this thread was created on July 29, 2020 and this feature has not been implemented yet. All other competitors has this feature enabled.

Please get this implemented, is an essential business feature!

You will have edge over your competitors.

Please get this implemented, is an essential business feature

Need this feature ASAP.

We really need this, and were led to believe it was a feature when we signed up. Please can you add it or adjust our pricing?

No updates, I am continuing to work with our product team to understand when this will become available.

Has there been any movement on this? Any updates?

Yes, I received this further confirmation from RC:

Hello,

This is Joel form Tier 2 support and we are following up on the issue with short code message / OTP.

We sincerely apologize for the inconvenience this may have caused you but we would like to inform you that we have confirmed that this issue has been reported as a bug which also happened to other customers.

I'm afraid we do not have an ETA for the fix at the moment but we will send the case over to the Product Managers who are working on the resolution.

Sincerely,

Joel Todino

Tier 2 Support

Ringcentral Inc.

ref:_00D80aRUX._5002H1NTSIW:ref

So we get an email that says it is implemented, but then it's not? This is a must have!

I just opened a case and was told that this feature is not implemented yet:

Case Number: 14697515

Case Subject: SMS: Ability to receive verification code (short code) via text messages not working Case Created Date: 2/25/2022 Account Name: The Strategic Alliance of Business Technology Disciplines Contact Name: Ken Mills

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Product Area:

Description: Hi there,

It is not working for me, I use an iPhone 12 Pro Max with the Ring Central app, latest version.

My number is 778.600.1253

I have tested with Google and with Amazon OTP verification texts. Neither has come through on ly phone app or the web.

Cheers,

Ken

Hello Ken Mills,

Your case #14697515 has been updated.

Latest Comment:

Hello, Ken.

I hope this email finds you well. Thank you so much for sending us your feedback regarding your verification code (short code). I know how important this is for your business.

Unfortunately, this feature is not yet available in our current release, but we have asked our developers to add them in future releases. Should you wish to add more details, please submit them through our community (https://community.ringcentral.com/ringcentral). Our Engineers are always looking for up-and-coming ideas to better our service.

Currently, verification code text messages sent from websites like do not come through the RingCentral SMS service

With this, we will now close this case as a Feature Request under good intent and knowledge that everything has been addressed so far.

Should you have any issues, please do not hesitate to chat back with us through our portal (https:/support.ringcentral.com/RCContactSupp?src=) and we'd be more than happy to assist.

Thank you for choosing RingCentral as your communications provider.