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Status Implemented
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

SMS: Ability to receive verification code (short code) via text messages

Currently, verification code text messages sent from websites like Google do not come through the RingCentral SMS service. Therefore I am unable to add my RingCentral number as the primary number for Google to use for notifications, which impacts our business negatively.

Product Line RingCentral Phone
  • Mohammad Basharat
    Nov 5, 2022

    I am unable to receive short/ verfication code on my RC

  • Robert Krueger
    Oct 27, 2022

    Working in admin in a Canadian business, not being able receive short code text verification is a huge hassle and inconvience. My general manager and I find it quite baffling that this is not available in Canada.

  • junior ra
    Oct 5, 2022

    Hi,

    Is this still an issue? Is this for both receiving and sending? Are you in Canada?


    Thanks

  • Shawn Rose
    Aug 31, 2022

    According to my account rep, this does not work in Canada and it isn't on the roadmap: She also confirmed that the beta high-volume SMS feature does not support it (At least, again, in Canada).

  • Stephen Andrews
    Aug 19, 2022

    This still does not work. My communication regarding this today.


    This is Jenny from RingCentral handling your case XXXXX about SMS verification.

    Upon checking, this service is currently not supported by RingCentral. We are working with our product team to develop this functionality. At this time we do not have an ETA.

  • Sasha Madfes
    Jul 14, 2022

    As a workaround in the interim, we use the option to have those services call us instead.

  • Admin
    Jessica Hernandez
    Jul 14, 2022

    Following up on this feature not working in Canada. Will update as soon as I have more information.

    For responding to short codes, please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2749
    For blocking short codes, please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-4703

  • Michael Gross
    Jul 14, 2022

    Hi Jessica - This does not appear to be resolved for our Canadian users. We are not receiving texts from short code #s at all for verification purposes. Apple, Google, ETC. It works as expected for our US users. Any information would be appreciated.

  • Jesse Barnes
    Jul 13, 2022

    We have never had an issue RECEIVING texts FROM shortcodes... believe me- they spam us all day. The issue is that we cannot RESPOND to or BLOCK these numbers. This is yet again NOT implemented but you keep flagging it as implemented.

  • Admin
    Jessica Hernandez
    Jul 13, 2022

    Hi all, this should now be resolved and you should be able to receive texts from short code numbers.

  • Natheesh Parameshvaran
    Jul 6, 2022

    I just switched to Ring Central and this feature is a must have for businesses. We publish our business numbers on Google, Facebook Business Page, Business What's app. Because of this feature not working we are unable to confirm/ verify our business phone numbers with many websites. Please set this as a priority for the next implementation and get it done asap. I see this thread was created on July 29, 2020 and this feature has not been implemented yet. All other competitors has this feature enabled.

  • Andy Choudhary
    May 25, 2022

    Please get this implemented, is an essential business feature!

    You will have edge over your competitors.

  • Bahram Rezaei
    May 18, 2022

    Please get this implemented, is an essential business feature

  • Scott Warner
    May 13, 2022

    Need this feature ASAP.

  • Sophia Pedlow
    Apr 22, 2022

    We really need this, and were led to believe it was a feature when we signed up. Please can you add it or adjust our pricing?

  • Admin
    Jessica Hernandez
    Apr 13, 2022

    No updates, I am continuing to work with our product team to understand when this will become available.

  • Ken Mills
    Apr 11, 2022

    Has there been any movement on this? Any updates?

  • Ken Mills
    Mar 8, 2022

    Yes, I received this further confirmation from RC:

    Hello,

    This is Joel form Tier 2 support and we are following up on the issue with short code message / OTP.

    We sincerely apologize for the inconvenience this may have caused you but we would like to inform you that we have confirmed that this issue has been reported as a bug which also happened to other customers.

    I'm afraid we do not have an ETA for the fix at the moment but we will send the case over to the Product Managers who are working on the resolution.

    Sincerely,

    Joel Todino

    Tier 2 Support

    Ringcentral Inc.

    ref:_00D80aRUX._5002H1NTSIW:ref

  • Molly Okerlund
    Feb 28, 2022

    So we get an email that says it is implemented, but then it's not? This is a must have!

  • Ken Mills
    Feb 25, 2022

    I just opened a case and was told that this feature is not implemented yet:


    Case Number: 14697515

    Case Subject: SMS: Ability to receive verification code (short code) via text messages not working Case Created Date: 2/25/2022 Account Name: The Strategic Alliance of Business Technology Disciplines Contact Name: Ken Mills

    ---------------------------------------------------------------------------------------

    Product Area:

    Description: Hi there,

    It is not working for me, I use an iPhone 12 Pro Max with the Ring Central app, latest version.

    My number is 778.600.1253

    I have tested with Google and with Amazon OTP verification texts. Neither has come through on ly phone app or the web.

    Cheers,

    Ken

    Hello Ken Mills,

    Your case #14697515 has been updated.

    Latest Comment:

    Hello, Ken.

    I hope this email finds you well. Thank you so much for sending us your feedback regarding your verification code (short code). I know how important this is for your business.

    Unfortunately, this feature is not yet available in our current release, but we have asked our developers to add them in future releases. Should you wish to add more details, please submit them through our community (https://community.ringcentral.com/ringcentral). Our Engineers are always looking for up-and-coming ideas to better our service.

    Currently, verification code text messages sent from websites like do not come through the RingCentral SMS service

    With this, we will now close this case as a Feature Request under good intent and knowledge that everything has been addressed so far.

    Should you have any issues, please do not hesitate to chat back with us through our portal (https:/support.ringcentral.com/RCContactSupp?src=) and we'd be more than happy to assist.

    Thank you for choosing RingCentral as your communications provider.

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