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Status Planned
Created by Guest
Created on Jul 29, 2020

Support for threaded conversations

When an org depends on Glip conversations to handle all sorts of matters throughout the day, it's easy to loose a thread in the current schema.  

Add support for threaded conversations, please.  This will be understandably difficult given the variety of platforms you're supporting.  I'm not sure what it will even look like.  Perhaps you could simply have two places in each conversation to write: replying to a prior comment or starting a new comment.  Whenever someone replies to an older comment, that whole thread becomes the latest message, maybe simply appearing as two comments, first and last, connected by ellipses.  Click on this and you actually open a sub-version of the current room.  So if you started in the "Marketing" room and click on the sub-thread, you enter a new room called "Marketing - Don Knotts 3/4/18 3:34" unless Don renames his thread.

Good luck with this one and its design.  Really hopeful you'll do something for threaded conversation support in 2018.

Product Line RingCentral App
  • ADMIN RESPONSE
    Nov 8, 2023

    Update Nov. 8 2023: Thank you to all who contributed their feedback through the Beta! Some final design developments are being completed, please expect this feature in Q1 2024.


    This is in development! Beta planned to be available July 2023, with GA coming in Q4.

  • Duy Pham
    Reply
    |
    Jan 31, 2024

    This feature has been delayed since 2022. Any update when we can expect this in Q1 2024?

  • Laila Innus
    Reply
    |
    Jan 8, 2024

    Any update to when in Q1 we can expect this feature to be available?

  • Admin
    Becky Hensley
    Reply
    |
    Oct 4, 2023

    Hey, team! Threading is now in private beta and will be generally available in Q4.
    If you would like to participate in the beta, please reach out to Ideas@RingCentral.com and we'll get you added.

    3 replies
  • Stanislav Lefterov
    Reply
    |
    Oct 3, 2023

    Indeed is there any update on this topic? Will threaded conversations feature be available any time soon?

  • Michael Gallard
    Reply
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    Oct 3, 2023

    Now October, we are in Q4 when this feature should have been in GA, this thread is over three years old with nothing but a promise. Well not even that. What is happening with threading ?

  • Steve Cole
    Reply
    |
    Aug 19, 2023

    It's mid-August. Any news?

  • Steve Cole
    Reply
    |
    Jul 14, 2023

    Is GA general availability? We need this ASAP.


  • Rick Case x567 (PT)
    Reply
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    Jul 10, 2023

    Is this still slated for beta release in July?

  • Aaron Kassover
    Reply
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    May 18, 2023

    Bummer... after years of waiting, we cancelled our RingCentral service last month.

  • Peter Thalhammer
    Reply
    |
    Feb 2, 2023

    Even when ENTCOM-I-54 seems to have been created in July 2020, the text and comments in here suggest that

    • this user request is lingering around since 2018.

    • some comparable feature existed in the "classic" GUI until May 2021, but was dumped while switching to the new GUI.

    => It is very disappointing to me that RC seems not listen closely to its power users and their most crucial needs.

  • Lysa Jones
    Reply
    |
    Feb 2, 2023

    This is one of the very simple but effective elements of the Circuit Platform that I miss as a users. as other have mentioned, It can be very hard to keep track of specific conversations you have in either individual or group conversations without this and the option we had in Circuit to fold all Topics down to the Topic Heading to find the relevant topic was also very useful.

  • Thomas Hein
    Reply
    |
    Feb 2, 2023

    Sorry but I remember my first SW with conversations and discussions ca. 20 years ago and this function was possible...

  • Steve Cole
    Reply
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    Jan 20, 2023

    We have multiple simultaneous conversations in our groups. Thease are almost impossible to track and require reposting to keep things fresh.
    Threaded conversations or ticket/topic based conversations would actually make this be like being in an office.

    Please create this.

  • Amilcar Cifuentes
    Reply
    |
    Jan 17, 2023

    this is a basic feature. come on ringcentral add this. it is frustating to ours users to have to scroll to read all comments and sometimes comments are missed because of this.


  • Cheryl Parrish
    Reply
    |
    Aug 2, 2022
    Just checking on this ad well. We need to be able to have multiple conversations going in our team chat & nest the comments under the topic.
  • Holliday .
    Reply
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    Jul 25, 2022

    Any update on this?

  • Fredrik Eriksson
    Reply
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    Jun 17, 2022

    We were told this would be implemented in Q1 2021. It's been more than a year and still nothing...

    This is one of the most basic features in modern messaging apps. RC is really lagging in this regard and the messaging function is not very useful compared to the competition.

  • Andrew Legrand
    Reply
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    May 21, 2022

    It’s frustrating that I can quote to reply to a message, but can’t quote/reply to a Post created via the API

  • Aaron Kassover
    Reply
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    May 4, 2022

    I know this is now "planned." Any updates on when this will be worked on? Lack of threads makes it impossible to have multiple conversations going at once.


  • Sylvain Lizotte
    Reply
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    Jan 7, 2022

    I just start using RingCentral and RingCentral missing this feature is really annoying as it makes the message unusable as soon as the number of replies increased or the number of topics opened increased in the Discussions. or Teams. It simply does not scale without this feature.

    When do you plan to support this? As right now, I would recommend to my administration to look for a new tool.

  • Load older comments
  • +342
1 MERGED

Need for chat thread

Merged
A threading feature is extremely needed. Often important needs are buried in all the chat responses. A thread would allow the team to discuss a topic while a new one can be brought up.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Planned
3 MERGED

Comment Feature

Merged
Hello, I have a suggestion. Can you add a comment feature to where people can form a comment thread on a particular message. Ie) A asks B to file a document. Once complete B can comment under A's original message letting A know that the task has b...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Planned
2 MERGED

Ring central Message view

Merged
I would suggest to add Clickable option to previous message thread so they can click on that and review before and after msgs. SLACK provide that option. Ringcentral : https://nimb.ws/4IVxhY
Guest over 2 years ago in RingCentral Phone 0 Planned
2 MERGED

Threaded Messages and the ability to "pop" message stream/thread into separate window

Merged
2 ideas but related - On the Windows and web app it would be great for the ability to thread the messages (with my posts always appearing on the right). And also to pop a single thread out of a message stream to make it easier to follow. Even pop ...
Brendan Harrington over 2 years ago in RingCentral Web/Desktop App 0 Planned
29 MERGED

"Reply" function for all messages on Glip

Merged
It would be great to have the option of replying to any message on Glip and starting a sub-thread. Right now, the only option is to reply to tasks or to quote a message and use that as a way to reply. Having the option of creating sub-threads woul...
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Planned
3 MERGED

I would like it to stop jumping to the end of the thread when I post a comment in a team or group message thread.

Merged
We are using Ring Central for proofing by posting a document as a Powerpoint file. Then we add pinpoints with changes. When I am replying to a comment it always jumps me to the end of the message thread. I would like it not to do this. Help!
Guest over 2 years ago in RingCentral Web/Desktop App 0 Planned
30 MERGED

Conversation/ thread style - rather than Quote

Merged
Like slack, create a thread on one message to continue the conversation only on that particular message. Keeps the rest of the team chat clean and you won't miss messages in between multiple conversations.
Jacqueline McSorley about 3 years ago in RingCentral Web/Desktop App 0 Planned
33 MERGED

RingCentral APP - Grouping Conversations/Messages

Merged
In the RC Classic app, conversations in Teams and Direct Messages group together. The new App does not do this, each message is a separate line and it's actually really frustrating/ugly. Can you please allow the option or set it so that messaging ...
Kyle Power over 3 years ago in RingCentral Web/Desktop App 3 Planned