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Status Planned
Created by Guest
Created on Jul 29, 2020

Support for threaded conversations

When an org depends on Glip conversations to handle all sorts of matters throughout the day, it's easy to loose a thread in the current schema.  

Add support for threaded conversations, please.  This will be understandably difficult given the variety of platforms you're supporting.  I'm not sure what it will even look like.  Perhaps you could simply have two places in each conversation to write: replying to a prior comment or starting a new comment.  Whenever someone replies to an older comment, that whole thread becomes the latest message, maybe simply appearing as two comments, first and last, connected by ellipses.  Click on this and you actually open a sub-version of the current room.  So if you started in the "Marketing" room and click on the sub-thread, you enter a new room called "Marketing - Don Knotts 3/4/18 3:34" unless Don renames his thread.

Good luck with this one and its design.  Really hopeful you'll do something for threaded conversation support in 2018.

Product Line RingCentral App
  • Steve Cole
    Jan 20, 2023

    We have multiple simultaneous conversations in our groups. Thease are almost impossible to track and require reposting to keep things fresh.
    Threaded conversations or ticket/topic based conversations would actually make this be like being in an office.

    Please create this.

  • Amilcar Cifuentes
    Jan 17, 2023

    this is a basic feature. come on ringcentral add this. it is frustating to ours users to have to scroll to read all comments and sometimes comments are missed because of this.

  • Cheryl Parrish
    Aug 2, 2022
    Just checking on this ad well. We need to be able to have multiple conversations going in our team chat & nest the comments under the topic.
  • Holliday .
    Jul 25, 2022

    Any update on this?

  • Fredrik Eriksson
    Jun 17, 2022

    We were told this would be implemented in Q1 2021. It's been more than a year and still nothing...

    This is one of the most basic features in modern messaging apps. RC is really lagging in this regard and the messaging function is not very useful compared to the competition.

  • Andrew Legrand
    May 21, 2022

    It’s frustrating that I can quote to reply to a message, but can’t quote/reply to a Post created via the API

  • Aaron Kassover
    May 4, 2022

    I know this is now "planned." Any updates on when this will be worked on? Lack of threads makes it impossible to have multiple conversations going at once.

  • Sylvain Lizotte
    Jan 7, 2022

    I just start using RingCentral and RingCentral missing this feature is really annoying as it makes the message unusable as soon as the number of replies increased or the number of topics opened increased in the Discussions. or Teams. It simply does not scale without this feature.

    When do you plan to support this? As right now, I would recommend to my administration to look for a new tool.

  • Paul Mannion
    Dec 9, 2021

    New user ,
    Was hoping to have conversation threads implemented . Like in SLACK..
    Very easy to get lost in all the conversation posts.
    Any timeframe on when this might be added?

  • Rick Case x567 (PT)
    Nov 8, 2021

    Any update on this? Still eagerly anticipating...

  • Santi Aspas
    May 5, 2021

    Do you have a tentative date for delivering this feature?

  • Aaron Kassover
    Apr 30, 2021

    Excited to see that this is "planned". Hopefully soon - it will make this service SO much more useful.

  • Zipher Lin
    Apr 14, 2021

    Maybe the way Slack implemented thread message can be a reference.

  • Andrew Piltser-Cowan
    Mar 9, 2021

    If this is not implemented before RC Classic is retired in May, it will break our organization's ability to use RC team messaging, and I suspect that is true for others that have requested this feature. Classic isn't perfect but the ability to have threaded conversations based on tasks is better than the new app, and if we lose that we'll have to find a new group messaging solution stat.

  • Guest
    Dec 28, 2020


  • +248

Ring central Message view

I would suggest to add Clickable option to previous message thread so they can click on that and review before and after msgs. SLACK provide that option. Ringcentral :
Guest over 1 year ago in RingCentral Phone 0 Planned

Need for chat thread

A threading feature is extremely needed. Often important needs are buried in all the chat responses. A thread would allow the team to discuss a topic while a new one can be brought up.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Planned

Comment Feature

Hello, I have a suggestion. Can you add a comment feature to where people can form a comment thread on a particular message. Ie) A asks B to file a document. Once complete B can comment under A's original message letting A know that the task has b...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Planned

Conversation/ thread style - rather than Quote

Like slack, create a thread on one message to continue the conversation only on that particular message. Keeps the rest of the team chat clean and you won't miss messages in between multiple conversations.
Jacqueline McSorley about 2 years ago in RingCentral Web/Desktop App 0 Planned

RingCentral APP - Grouping Conversations/Messages

In the RC Classic app, conversations in Teams and Direct Messages group together. The new App does not do this, each message is a separate line and it's actually really frustrating/ugly. Can you please allow the option or set it so that messaging ...
Kyle Power about 2 years ago in RingCentral Web/Desktop App 3 Planned

Threaded Messages and the ability to "pop" message stream/thread into separate window

2 ideas but related - On the Windows and web app it would be great for the ability to thread the messages (with my posts always appearing on the right). And also to pop a single thread out of a message stream to make it easier to follow. Even pop ...
Brendan Harrington over 1 year ago in RingCentral Web/Desktop App 0 Planned

"Reply" function for all messages on Glip

It would be great to have the option of replying to any message on Glip and starting a sub-thread. Right now, the only option is to reply to tasks or to quote a message and use that as a way to reply. Having the option of creating sub-threads woul...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Planned

I would like it to stop jumping to the end of the thread when I post a comment in a team or group message thread.

We are using Ring Central for proofing by posting a document as a Powerpoint file. Then we add pinpoints with changes. When I am replying to a comment it always jumps me to the end of the message thread. I would like it not to do this. Help!
Guest over 1 year ago in RingCentral Web/Desktop App 0 Planned