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Status Future consideration
Created by Guest
Created on Jul 29, 2020

Contacts: Adding Non RingCentral Users to Company Contacts

How to do I save new contacts as "Company" contacts? Currently all new contacts I create are stored as "Personal" contacts. Is there a way to pick where a new contact gets stored?

Product Line RingCentral App
  • Jesse Massaro
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    Dec 6, 2023

    We are becoming a new customer as of now and I cant believe this has to be a feature request. We have a lot of PSTN numbers out there we need to call and its much easier having it in one interface for people to search. Not sure why this hasn't been implemented but it really should be.

  • Conner Biolsi
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    Nov 15, 2023

    This should 100% be a feature! We really wish we could add external contacts to the global contact list. Think of departments or silos of the organization that could't or shouldn't use ring central but are part of the org. We should be able to globally add these contacts for users' convenience.

  • Orlando Past
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    Sep 26, 2023

    I found it a bit lazy on RingCentral's part that this isnt a feature. RingCentral please make this happen so we don't have to consider other VOIP Providers! ;) I'm sure others have this feature.

  • Jason Bruno
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    Aug 3, 2023

    Still noone from RC has addressed this yet.
    To get around this I ended up following this link and setting up free remote users and assigning their contact info into their profile. This has it's limitations, but works well for static numbers. Can be tricky to keep on top of if internal team changes are frequent.
    Hope this helps someone?

    https://support.ringcentral.com/article-v2/adding-mobile-user-extensions-admin-portal.html?brand=RC_US&product=RingCentral_MVP&language=en_US

  • Bikram Singh
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    Jul 10, 2023

    I cannot believe that we don't have this feature in such a big RingCentral company. This is must feature to have. Option to add details to the main company directory so that it is universal and all users will know who is calling etc.

  • John Vehmeier
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    Jun 22, 2023

    It looks like there are several variations of this idea here. Not all members of our company need a cell phone and an RC phone number. Adding the non-RingCentral users to the corporate directory makes sense.

  • Josh Schall
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    Jun 16, 2023

    I think this whole idea thing is a sham. I will bet this will never get implemented. It's simply here to make us customers feel like we have a voice. Notice after 3 years no word on this? Not even a comment from a mod or admin. I have been watching this thread for a while and no movement.

  • Yoann SEGAUD
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    Apr 19, 2023

    My company still waiting for this feature since 2020.

    Could you please give us some visibility on it ?

  • Caleb Miller
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    Apr 18, 2023

    This would be a very useful feature for agency users that do not have RingCentral but still have agency cellphones. Please address.

  • Stephen Champlin
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    Mar 23, 2023

    Very important feature that is missing.. Ring Central please address!!

  • Dorota (Dorothy) Czajkowska
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    Feb 22, 2023

    Hello RingCentral. Any updates on this one?

  • Devon Sothan
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    Jan 26, 2023

    This feature is really needed with the amount of 3rd party contractors our company works wtih.

  • Mark Langthorne
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    Jan 5, 2023

    Any news on a update for this feature moved and the feature was useful on the old system

  • Paul Gach
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    Oct 26, 2022

    This is such a basic function. There are huge benefits to having a company wide directory that everyone can access/update and share within the company. This should be for both the phone app and the desktop.

  • Network Admin
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    Sep 29, 2022

    This is such a simple concept, cannot believe I missed this in POC testing. I am already shopping other vendors for when our renewal comes up if this hasnt been addressed.

  • Dave Burakoff
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    Sep 6, 2022

    Have had this feature on 2 previous phone systems (Meridian & Avaya). Extremely useful for making contact info of external sales teams available to inside people.

  • Henry Yiin
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    Aug 26, 2022

    Can't believe this feature is missing and RC has not included it in the function upgrade roadmap. This feature is especially useful for an entity with mutiple subsidiaries which each subsidiary owns an RC account (with own corporate directory), but the cummuincation/collaboration is still needed across the subsidiaries.

  • Enzo Mastromarco
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    May 5, 2022

    i want this to get around the CNAM update process. Caller ID is not reliable. Not sure how RC get's theirs...

  • David Huemer
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    May 2, 2022

    My Custom Success Manager told me this feature is going to come in Q1/2022 but had to be delayed.
    Any update on this?

  • Ruchir Bhatt
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    Mar 15, 2022

    this is HUGE!!!! Specially for faxes!

  • Load older comments
  • +366
1 MERGED

Build in the functionality to add a non-RC number (a cell phone number) to my account so that I can text out as if I were using the cell phone number.

Merged
When I'm on my laptop I'd like to use RC as my communication hub. Having the ability to text someone that is familliar with my cell number (non-RC) is important. The text back and forth should show on my Androic phone and in ring central.
Guest about 2 years ago in RingCentral Phone 0 Future consideration
7 MERGED

Add external numbers to company directory

Merged
Customer requested the ability for administrators to add external numbers to the company directory (visible to all). At present admons or users can add external numbers only as personal contacts. Customer wants to add external numbers that are vis...
Yoann SEGAUD about 3 years ago in RingCentral Web/Desktop App 0 Future consideration
3 MERGED

Adding contact to common company contact book

Merged
Adding contact from last received number to a common company library rather than saving the number to the user profile. This allows us to trace all contacts and interactions added and there is no duplications of contacts to the company contact lib...
Pavan Chaudhary almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration