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Admin: change users (DND, available, offline)

As an admin, I should have the ability to change any extensions DND status. If an agent leaves their desk and forgets to remove their phone from the que, I have to log into their extension and change it for them.

  • Deleted user
  • Jul 29 2020
  • Under Consideration
Product Line RingCentral Phone
  • Attach files
  • Anthony Cherry commented
    28 Jan 07:30pm

    This should a configurable in "Roles". I'd like my Service Desk agents to be able to turn off a users DND. These should be 1st point of contact resolutions. Not Admin only.

  • Josh Palmer commented
    22 Jan 04:48pm

    This has been a headache since we started with RingCentral. Users cannot remember to change their Queue or DND status, and if they are out of the office, we have to directly access their accounts with a password change.

  • David Guillen commented
    5 Jan 04:34pm

    Is there a way to sync the DND button on the physical desk phones to the account status of DND? i.e. press the DND button on your Polycom phone and your extension is changed to "Do not disturb"

  • Chris Waddington commented
    6 Nov, 2020 12:21pm

    We are new to Avaya Cloud Office and this came up as an issue on our helplines. Particulalry as staff are currently working remotely. The queue manager and admin should be able to set the status of an extension

  • +211