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Status Future consideration
Created by Guest
Created on Jul 29, 2020

Provide log report for SMS texts

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the text message exchange of agents for auditing purposes.

Product Line RingCentral Analytics
  • Harold Tan
    Sep 26, 2022

    Need to have an administrative log of text messages received and sent by agents.

  • Tom Franciosi
    Jun 6, 2022

    I would like to be able to see who (people and call queues) is using SMS with volume and costs. Total volume and cost for outbound and inbound. Alerting beyond when the prepurchased volume is exceeded would be helpful to make sure I don't get a scary high invoice when it's too late to react. Perhaps set dollar thresholds to alert on when exceded. At this point, I need simple usage reporting. That may identify the need for setting limits on users or phone numbers to control excessive usage. Knowing who my big consumers are at least lets me know who to talk to.

    Up to this point, I have had no visibility into our use and don't know what questions to ask about that use. So it's hard to state exactly what I need for reporting. The log is OK for troubleshooting, but nothing more than that.

    Overages so far: Last month = $200, this month = $1200

    Currently I can only download 5500 records at a time from the SMS Log, which is less than a day's use. So I cannot even reconcile if my bill is correct let alone gain any insight into how my users are using SMS.

    We NEED some way to review usage! With all the power and capabilities of RingCentral Analytics, it's pretty sad that I can't analyze any details related to SMS. :o(


  • Maurissa McGeary
    May 25, 2022

    Yes! We need this. Not sure how it's not already included in the phone report for number of outbound and inbound calls made. Please add this feature ASAP. This would be a great tool to see my teams follow up process. And a more detailed report of what texts were sent so I can make sure they are professional going out.

  • Sara Yoon
    May 10, 2022

    Please figure this out! It seems strange that you don't have this feature. It's necessary for review purposes. Thank you

  • Admin
    Jessica Hernandez
    Feb 17, 2022

    Hi everyone,

    While this idea is a future consideration for an in app feature, we recommend checking out the RingClone app integration for access to these features today: https://www.ringcentral.com/apps/ringclone.

    RingClone supports: SMS/Texting activity, Text conversations, and SMS/Texting logs

  • Mercedes Quintero
    Feb 16, 2022

    please add this feature ASAP with the new increment in prices you must be able to offer the option of having full reports on who sent and sms and to whom.

  • Dave Friedman
    Feb 16, 2022

    This would be a great feature to have, especially with the new standards! Please roll this out ASAP. Thanks!

  • Tucker Harris
    Feb 16, 2022

    Because of new SMS standards they're going to start billing after you send so many messages. So it would be nice to see monthly usage to know if we need to budget for addental cost or not.

  • Godfrey Mubiru
    Jan 18, 2022

    Just figure this one out already and roll it out.

  • Byron Cabrera
    Dec 28, 2021

    This feature needs to be added asap. With between 100 - 250 texts sent on a daily basis a record of these texts and who they're being sent by and to who is essential.

  • Erik Jacobsen
    Oct 12, 2021

    Can't believe this doesn't exist, sms messages are inaccessible to administrators unless you access the sender or recipient account. We've got logs for calls and faxes, audit log for changes, but nothing for sms and nothing being worked on???

  • John Doyle
    Aug 23, 2021

    Currently, we use ringclone to audit the content of SMS messages.

  • Guest
    Aug 18, 2021

    This is a vital need for proper record keeping. MUST add.

  • Dawn Hartwell
    Jun 16, 2021

    This would have just saved my company a lot of money with a fraudulant unemployment claim and law suit. We have 2 employees that created a scheme and we know there is evidence in the text messages between them.

  • Guest
    Jun 11, 2021

    I can't believe this doesn't exist! We need it!

  • Ed Gjertsen II
    Jun 2, 2021

    Given so many regulatory demands on various industries, it surprises me that there is no export feature for SMS messages given RingCentral's broad clientele base.

  • Guest
    May 24, 2021

    Need to keep certain texts as i receive 50 texts a day and i need to keep my bosses texts

  • Seravox Inc
    Apr 21, 2021

    Although log reports are good, having a permanent archive of all SMS is more critical from a business legal standpoint. Here's the idea posted by someone else: https://ideas.ringcentral.com/ideas/CUSTCOM-I-1800

  • Guest
    Jan 15, 2021

    This topic was asked by a client in 2017.

    https://community.ringcentral.com/questions/23040/texting-is-a-main-part-of-my-business-and-now-part.html

    RingCentral seems to be doing nothing about it. I will be looking for a better platform

  • Guest
    Nov 18, 2020

    Hi, what's the estimated time until this feature is available? I would like to view text messages sent by each user at the company.

  • Load older comments
  • +310
1 MERGED

text message reporting

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We need to be tracking if our team is actually producing at the same level as each other and/or actually sending the texts
Anya Prest 8 months ago in RingCentral Analytics 0 Future consideration
2 MERGED

Check SMS logs as an admin

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we want to request to have an option to see who/what an extention has sent via text
Guest 10 months ago in RingCentral Admin Portal 0 Future consideration
2 MERGED

allow a role to view sms msssage logs of sent and received messages

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This would allow managers assigned certain roles to be able to monitor sms messages without having to export the list. Viewing through the admin portal also allows the manager to see the user tied to the number and if we've recorded the external u...
Brian Suarez 3 months ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

Text message analytics

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A text report that would be like the Phone performance reports. It would also include fax.
Hannah McCauley 8 months ago in RingCentral Analytics 0 Future consideration
4 MERGED

PLEASE ADD SMS LOGS ON ADMIN PORTAL AND RC APP

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cust can access sms log and determine errors so they can do something on their end.
Joedennell Burgos 12 months ago in RingCentral Rooms 0 Future consideration
1 MERGED

text report

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Would like to get a daily report that includes how many texts were sent out by each user like we get for the phone report.
Maurissa McGeary 8 months ago in RingCentral Mobile App 0 Future consideration
1 MERGED

Update KPI to show text messages

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communicating through the text feature for some is more popular than making a call. So it would be nice to see how often it is being used daily.
tyown lucas 7 months ago in RingCentral Analytics 1 Future consideration
1 MERGED

Text Receipt Report

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Report to detail text messages, sent, delivered, etc..
Katherine Nunez 9 months ago in RingCentral Analytics 0 Future consideration
9 MERGED

A way to auto-enable log notes and sms for ALL users in my entire organization

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My IT department does not want to give them the option of toggling it on and off in the dialer.
Guest over 1 year ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

Ringcentral Texting Report

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We are into recruitment business and we are using this texting feature everyday. We can pull out reports of calls and messages. But why not text? That'd would be a great add-on feature for pulling out the texting report of each user in the organiz...
Mark Beard 7 months ago in RingCentral Admin Portal 0 Future consideration
13 MERGED

Capturing text msgs on one page rather than cutting/pasting 65 - 70 texts or more --

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Sometimes, clients prefer to text rather than email. I need a history of those texts to document how a question was answered
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Future consideration
15 MERGED

Text Message log

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It will be useful to have the ability to print a text message log
Guest over 1 year ago in RingCentral Admin Portal 1 Future consideration
1 MERGED

Add SMS to Analytics reports

Merged
SMS becoming more and more important to our business and internal customers are looking to have analytics sms reporting capabilities.
Alberto Guadarrama 7 months ago in RingCentral Analytics 0 Future consideration
3 MERGED

Please add SMS analytics as a feature

Merged
This will help us track the effectiveness of SMS sent to candidates
Sharina Caro 9 months ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

SMS Inbound/Outbound Reports

Merged
Track the number of SMS messages being sent and received by user.
Cooper Ferreira 6 months ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

how much SMS sent/received

Merged
We wish to know how much SMS sent/received in ours accounts
Guest over 1 year ago in RingCentral Admin Portal 0 Future consideration
8 MERGED

Add text message reporting/tracking in call log or Analytics

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We recently were informed that a user received a fraud attempt via text message to her RingCentral number, but we have no way to search our system for any others who may have received this message to take corrective action. This would be a very us...
Guest over 1 year ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

SMS Report LOG required.

Merged
Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities.
Byron Cabrera 9 months ago in RingCentral Analytics 0 Future consideration
12 MERGED

Save Text Message Threads

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Please come up with a way to save text message threads. This would be of use for businesses to save their exchanges with customers.
Guest over 1 year ago in RingCentral Admin Portal 0 Future consideration
11 MERGED

Call Log for SMS

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We as super admin should be able to have SMS logs. Users shouldn't have an option to delete text messages and faxes but to view it. Add it on the custom roles please
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration
9 MERGED

Saving a record of text messages

Merged
As a business, I need to be able to record entire conversations that I have with my customers/clients. Either with doc or PDF, preferably from Desktop App.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration
3 MERGED

Reports on text messages that go outside the company

Merged
Our callers also use text messages to reach customers. It would be good to see how many times they reach out via text as well as by calling.
Mike Rich 7 months ago in RingCentral Analytics 0 Future consideration
1 MERGED

Reporting on SMS Usage

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It would be great to have the ability to get a report on SMS usage in RingCentral
Luis Serrano about 1 month ago in RingCentral Phone 0 Future consideration
8 MERGED

Visibility into SMS messages

Merged
Besides researching and exploring the admin portal on my own, I have sought help from your support group in generating a report of SMS messages made by our users. I was told there is no such reporting capbility. Clicking on Admin Portal->Billin...
Gerard Juliano 7 months ago in RingCentral Admin Portal 1 Future consideration
1 MERGED

Reporting for internal messaging.

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Need to be able to search a report for messages by employee.
Guest about 1 year ago in RingCentral Analytics 0 Future consideration
1 MERGED

Tracking or Logs for SMS Messages

Merged
A way to track how many SMS messages have been delivered or if there was an error and a way to track what is being sent via SMS from an Admin point of view.
Patrick Guilliams 8 months ago in RingCentral Admin Portal 0 Future consideration
15 MERGED

Record/Archive All SMS Messages

Merged
From a quality and company security purpose, it would be wonderful if Admins were able to record all sms messages sent and received from all company extensions. At least access an archive database of the sms sent and received.
Guest over 1 year ago in RingCentral Phone 1 Future consideration
1 MERGED

Allow RC Admins and / or assigned managers to view SMS from users

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Our teams can review recorded calls and live monitor calls. However, if there was a way to allow Admins or assigned managers to be able to review incoming and outgoing SMS by user I think that would be extremely helpful for our team and others.
Ivy Moore 3 months ago in RingCentral Phone 0 Future consideration
15 MERGED

Text Message Auditing

Merged
It would be nice to have a way to access the text message exchange of agents for auditing purposes.
Guest almost 2 years ago in RingCentral Analytics 0 Future consideration