Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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Provide log report for SMS texts

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the text message exchange of agents for auditing purposes.

  • Deleted user
  • Jul 29 2020
  • Future consideration
Product Line RingCentral Analytics
  • Sara Yoon commented
    10 May 01:21pm

    Please figure this out! It seems strange that you don't have this feature. It's necessary for review purposes. Thank you

  • Admin
    Jessica Hernandez commented
    17 Feb 02:07pm

    Hi everyone,

    While this idea is a future consideration for an in app feature, we recommend checking out the RingClone app integration for access to these features today: https://www.ringcentral.com/apps/ringclone.

    RingClone supports: SMS/Texting activity, Text conversations, and SMS/Texting logs

  • Mercedes Quintero commented
    16 Feb 10:11pm

    please add this feature ASAP with the new increment in prices you must be able to offer the option of having full reports on who sent and sms and to whom.

  • Dave Friedman commented
    16 Feb 09:21pm

    This would be a great feature to have, especially with the new standards! Please roll this out ASAP. Thanks!

  • Tucker Harris commented
    16 Feb 03:19pm

    Because of new SMS standards they're going to start billing after you send so many messages. So it would be nice to see monthly usage to know if we need to budget for addental cost or not.

  • Godfrey Mubiru commented
    18 Jan 05:52pm

    Just figure this one out already and roll it out.

  • Byron Cabrera commented
    28 Dec, 2021 05:51pm

    This feature needs to be added asap. With between 100 - 250 texts sent on a daily basis a record of these texts and who they're being sent by and to who is essential.

  • Erik Jacobsen commented
    12 Oct, 2021 02:44pm

    Can't believe this doesn't exist, sms messages are inaccessible to administrators unless you access the sender or recipient account. We've got logs for calls and faxes, audit log for changes, but nothing for sms and nothing being worked on???

  • John Doyle commented
    23 Aug, 2021 02:24pm

    Currently, we use ringclone to audit the content of SMS messages.

  • Guest commented
    18 Aug, 2021 03:21pm

    This is a vital need for proper record keeping. MUST add.

  • Dawn Hartwell commented
    16 Jun, 2021 07:49pm

    This would have just saved my company a lot of money with a fraudulant unemployment claim and law suit. We have 2 employees that created a scheme and we know there is evidence in the text messages between them.

  • Guest commented
    11 Jun, 2021 07:24pm

    I can't believe this doesn't exist! We need it!

  • Ed Gjertsen II commented
    2 Jun, 2021 04:07pm

    Given so many regulatory demands on various industries, it surprises me that there is no export feature for SMS messages given RingCentral's broad clientele base.

  • Guest commented
    24 May, 2021 05:56pm

    Need to keep certain texts as i receive 50 texts a day and i need to keep my bosses texts

  • Seravox Inc commented
    21 Apr, 2021 04:52pm

    Although log reports are good, having a permanent archive of all SMS is more critical from a business legal standpoint. Here's the idea posted by someone else: https://ideas.ringcentral.com/ideas/CUSTCOM-I-1800

  • Guest commented
    15 Jan, 2021 09:09pm

    This topic was asked by a client in 2017.

    https://community.ringcentral.com/questions/23040/texting-is-a-main-part-of-my-business-and-now-part.html

    RingCentral seems to be doing nothing about it. I will be looking for a better platform

  • Guest commented
    18 Nov, 2020 04:32pm

    Hi, what's the estimated time until this feature is available? I would like to view text messages sent by each user at the company.

  • James Framke commented
    23 Oct, 2020 10:27pm

    Even a to/from/timestamp log would be hugely beneficial.

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