Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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Provide log report for SMS texts

Would like to print out SMS text messages

  • Deleted user
  • Jul 29 2020
Product Line RingCentral Analytics
  • Attach files
  • Guest commented
    12 Oct 02:44pm

    Can't believe this doesn't exist, sms messages are inaccessible to administrators unless you access the sender or recipient account. We've got logs for calls and faxes, audit log for changes, but nothing for sms and nothing being worked on???

  • John Doyle commented
    23 Aug 02:24pm

    Currently, we use ringclone to audit the content of SMS messages.

  • Guest commented
    18 Aug 03:21pm

    This is a vital need for proper record keeping. MUST add.

  • Dawn Hartwell commented
    16 Jun 07:49pm

    This would have just saved my company a lot of money with a fraudulant unemployment claim and law suit. We have 2 employees that created a scheme and we know there is evidence in the text messages between them.

  • Guest commented
    11 Jun 07:24pm

    I can't believe this doesn't exist! We need it!

  • Ed Gjertsen II commented
    2 Jun 04:07pm

    Given so many regulatory demands on various industries, it surprises me that there is no export feature for SMS messages given RingCentral's broad clientele base.

  • Guest commented
    24 May 05:56pm

    Need to keep certain texts as i receive 50 texts a day and i need to keep my bosses texts

  • Joseph Lombardi commented
    21 Apr 04:52pm

    Although log reports are good, having a permanent archive of all SMS is more critical from a business legal standpoint. Here's the idea posted by someone else:

  • Guest commented
    15 Jan 09:09pm

    This topic was asked by a client in 2017.

    RingCentral seems to be doing nothing about it. I will be looking for a better platform

  • Guest commented
    18 Nov, 2020 04:32pm

    Hi, what's the estimated time until this feature is available? I would like to view text messages sent by each user at the company.

  • James Framke commented
    23 Oct, 2020 10:27pm

    Even a to/from/timestamp log would be hugely beneficial.

  • +160