Community Ideas
Welcome! We're glad you're here.
In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!
You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.
We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.
We can't wait to hear your bright ideas!
Welcome! We're glad you're here.
In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!
You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.
We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.
We can't wait to hear your bright ideas!
Please figure this out! It seems strange that you don't have this feature. It's necessary for review purposes. Thank you
Hi everyone,
While this idea is a future consideration for an in app feature, we recommend checking out the RingClone app integration for access to these features today: https://www.ringcentral.com/apps/ringclone.
RingClone supports: SMS/Texting activity, Text conversations, and SMS/Texting logs
please add this feature ASAP with the new increment in prices you must be able to offer the option of having full reports on who sent and sms and to whom.
This would be a great feature to have, especially with the new standards! Please roll this out ASAP. Thanks!
Because of new SMS standards they're going to start billing after you send so many messages. So it would be nice to see monthly usage to know if we need to budget for addental cost or not.
Just figure this one out already and roll it out.
This feature needs to be added asap. With between 100 - 250 texts sent on a daily basis a record of these texts and who they're being sent by and to who is essential.
Can't believe this doesn't exist, sms messages are inaccessible to administrators unless you access the sender or recipient account. We've got logs for calls and faxes, audit log for changes, but nothing for sms and nothing being worked on???
Currently, we use ringclone to audit the content of SMS messages.
This is a vital need for proper record keeping. MUST add.
This would have just saved my company a lot of money with a fraudulant unemployment claim and law suit. We have 2 employees that created a scheme and we know there is evidence in the text messages between them.
I can't believe this doesn't exist! We need it!
Given so many regulatory demands on various industries, it surprises me that there is no export feature for SMS messages given RingCentral's broad clientele base.
Need to keep certain texts as i receive 50 texts a day and i need to keep my bosses texts
Although log reports are good, having a permanent archive of all SMS is more critical from a business legal standpoint. Here's the idea posted by someone else: https://ideas.ringcentral.com/ideas/CUSTCOM-I-1800
This topic was asked by a client in 2017.
https://community.ringcentral.com/questions/23040/texting-is-a-main-part-of-my-business-and-now-part.html
RingCentral seems to be doing nothing about it. I will be looking for a better platform
Hi, what's the estimated time until this feature is available? I would like to view text messages sent by each user at the company.
Even a to/from/timestamp log would be hugely beneficial.