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Status Future consideration
Created by Guest
Created on Jul 29, 2020

Provide log report for SMS texts

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the text message exchange of agents for auditing purposes.

Product Line RingCentral Analytics
  • ADMIN RESPONSE
    Dec 1, 2022

    Hi everyone,

    While this idea is a future consideration for an in app feature, we recommend checking out the RingClone app integration for access to these features today: https://www.ringcentral.com/apps/ringclone.

    RingClone supports: SMS/Texting activity, Text conversations, and SMS/Texting logs

  • Bruce Lytle
    Reply
    |
    Feb 10, 2023

    We are now able to run a SMS report in RC to see who is using the feature. Under report SMS log is added.

  • Kevin Foster
    Reply
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    Dec 6, 2022

    We have this need for FOIA / Right-to-Know requests. Until RingCentral can deliver this function, we've had to disable all texting/collaboration functionality, which is a huge loss for our users.

  • Glenn Barres
    Reply
    |
    Dec 1, 2022

    When signing up for Ring Central and migrating over 20 numbers and users into this system, I was promised that this feature WAS available. It appears we've been given a bait-n-switch, very bad form. This is a business critical feature and it appears to have been requested for more than a few years now. Why is it not implemented yet?

  • Harold Tan
    Reply
    |
    Sep 26, 2022

    Need to have an administrative log of text messages received and sent by agents.

  • Tom Franciosi
    Reply
    |
    Jun 6, 2022

    I would like to be able to see who (people and call queues) is using SMS with volume and costs. Total volume and cost for outbound and inbound. Alerting beyond when the prepurchased volume is exceeded would be helpful to make sure I don't get a scary high invoice when it's too late to react. Perhaps set dollar thresholds to alert on when exceded. At this point, I need simple usage reporting. That may identify the need for setting limits on users or phone numbers to control excessive usage. Knowing who my big consumers are at least lets me know who to talk to.

    Up to this point, I have had no visibility into our use and don't know what questions to ask about that use. So it's hard to state exactly what I need for reporting. The log is OK for troubleshooting, but nothing more than that.

    Overages so far: Last month = $200, this month = $1200

    Currently I can only download 5500 records at a time from the SMS Log, which is less than a day's use. So I cannot even reconcile if my bill is correct let alone gain any insight into how my users are using SMS.

    We NEED some way to review usage! With all the power and capabilities of RingCentral Analytics, it's pretty sad that I can't analyze any details related to SMS. :o(


  • Maurissa McGeary
    Reply
    |
    May 25, 2022

    Yes! We need this. Not sure how it's not already included in the phone report for number of outbound and inbound calls made. Please add this feature ASAP. This would be a great tool to see my teams follow up process. And a more detailed report of what texts were sent so I can make sure they are professional going out.

  • Sara Yoon
    Reply
    |
    May 10, 2022

    Please figure this out! It seems strange that you don't have this feature. It's necessary for review purposes. Thank you

  • Admin
    Jessica Hernandez
    Reply
    |
    Feb 17, 2022

    Hi everyone,

    While this idea is a future consideration for an in app feature, we recommend checking out the RingClone app integration for access to these features today: https://www.ringcentral.com/apps/ringclone.

    RingClone supports: SMS/Texting activity, Text conversations, and SMS/Texting logs

  • Mercedes Quintero
    Reply
    |
    Feb 16, 2022

    please add this feature ASAP with the new increment in prices you must be able to offer the option of having full reports on who sent and sms and to whom.

  • Dave Friedman
    Reply
    |
    Feb 16, 2022

    This would be a great feature to have, especially with the new standards! Please roll this out ASAP. Thanks!

  • Tucker Harris
    Reply
    |
    Feb 16, 2022

    Because of new SMS standards they're going to start billing after you send so many messages. So it would be nice to see monthly usage to know if we need to budget for addental cost or not.

  • Godfrey Mubiru
    Reply
    |
    Jan 18, 2022

    Just figure this one out already and roll it out.

  • Byron Cabrera
    Reply
    |
    Dec 28, 2021

    This feature needs to be added asap. With between 100 - 250 texts sent on a daily basis a record of these texts and who they're being sent by and to who is essential.

  • Erik Jacobsen
    Reply
    |
    Oct 12, 2021

    Can't believe this doesn't exist, sms messages are inaccessible to administrators unless you access the sender or recipient account. We've got logs for calls and faxes, audit log for changes, but nothing for sms and nothing being worked on???

  • John Doyle
    Reply
    |
    Aug 23, 2021

    Currently, we use ringclone to audit the content of SMS messages.

  • Guest
    Reply
    |
    Aug 18, 2021

    This is a vital need for proper record keeping. MUST add.

  • Dawn Hartwell
    Reply
    |
    Jun 16, 2021

    This would have just saved my company a lot of money with a fraudulant unemployment claim and law suit. We have 2 employees that created a scheme and we know there is evidence in the text messages between them.

  • Guest
    Reply
    |
    Jun 11, 2021

    I can't believe this doesn't exist! We need it!

  • Ed Gjertsen II
    Reply
    |
    Jun 2, 2021

    Given so many regulatory demands on various industries, it surprises me that there is no export feature for SMS messages given RingCentral's broad clientele base.

  • Guest
    Reply
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    May 24, 2021

    Need to keep certain texts as i receive 50 texts a day and i need to keep my bosses texts

  • Load older comments
  • +613
15 MERGED

Text Message log

Merged
It will be useful to have the ability to print a text message log
Guest about 2 years ago in RingCentral Admin Portal 1 Future consideration
2 MERGED

Check SMS logs as an admin

Merged
we want to request to have an option to see who/what an extention has sent via text
Guest over 1 year ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

SMS Inbound/Outbound Reports

Merged
Track the number of SMS messages being sent and received by user.
Cooper Ferreira about 1 year ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

how much SMS sent/received

Merged
We wish to know how much SMS sent/received in ours accounts
Guest about 2 years ago in RingCentral Admin Portal 0 Future consideration
94 MERGED

Text Message Monitoring

Merged
Please allow admin to access every extensions text messages AND voice mail. There is no expectation of privacy so there's no reason we shouldn't be able to view our team's text messages. This would have especially helped us right now because a for...
Dawn Hartwell almost 2 years ago in RingCentral Analytics 13 Future consideration
106 MERGED

Analytics regarding Text Messaging/SMS

Merged
SMS text messaging is a huge part of our business. I would like to see analytics reporting like we have it for phone calls around SMS to be able to track that KPI per user group and employee.
Guest over 2 years ago in RingCentral Analytics 23 Future consideration
2 MERGED

All SMS from RC (including voicemail notifications) should be included in a log.

Merged
All SMS from RC (including voicemail notifications) should be included in a log. This was we can search as an admin for particuar numbers to ensure they are no longer receiving VMs.
Brad Heare about 2 months ago in RingCentral Analytics 0 Future consideration
24 MERGED

Download SMS messages sent and received

Merged
I want to be able to download our users sms messages that have been sent out as well as the replies from recipients.
Guest over 1 year ago in RingCentral Analytics 1 Future consideration
12 MERGED

Text Message Reporting

Merged
We are implementing text messaging to clients. It would be great if there was a report for how many text are being sent by the users.
Sean McMahon 10 months ago in RingCentral Analytics 1 Future consideration
18 MERGED

Analytics should show External SMS/MMS Messages

Merged
This would allow the viewing of the number of External SMS/MMS Messages being sent since RingCentral is going to start charging for this if there are overages.
Jeff Perlaky over 1 year ago in RingCentral Analytics 1 Future consideration
12 MERGED

Export Text, and Chats for legal purposes

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Export Text and Chats for legal purposes
Guest about 2 years ago in RingCentral Analytics 3 Future consideration
3 MERGED

Add text messaging outbound to kpi

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Add text messaging outbound to kpi
Guest about 1 year ago in RingCentral Analytics 1 Future consideration
4 MERGED

Text Log

Merged
A log to track the number of outgoing and incoming texts (like phone calls) would be very helpful.
Guest 10 months ago in RingCentral Analytics 1 Future consideration
3 MERGED

TEXT MESSAGES TRACKING

Merged
IN OUR BUSINESS WE ARE TEXTING AND CALLING CANDIDATES, ID LIKE TO KEEP RECORD OF HOW OFTEN MY EMPLOYEES ARE TEXTING OUR CANDIDATES WHEN WE HAVE EMERGENCIES
Guest almost 2 years ago in RingCentral Analytics 2 Future consideration
4 MERGED

We need to keep track of text messages that go out to anyone

Merged
No description provided
Guest about 1 year ago in RingCentral Analytics 1 Future consideration
9 MERGED

Ability to see number of incoming/outgoing text messages from each phone number.

Merged
Our business uses text message communication for a majority of our Representatives and customers. Being able to see which of my Customer Care Team is sending & receiving the most communications would be useful for us. If it could show us undel...
Guest about 1 year ago in RingCentral Analytics 3 Future consideration
9 MERGED

Would be nice to show text messaging break down to see how many people outside the company each person is doing

Merged
since a lot of people prefer texting now would be great data to share with team for performance
Guest over 1 year ago in RingCentral Analytics 0 Future consideration
1 MERGED

Have Total # of calls/texts for everyone for the year

Merged
Tech has become huge for our agency and as an admin we want to know how many calls in & out did the entire agency make along with text messages.
Guest 5 months ago in RingCentral Analytics 0 Future consideration
4 MERGED

Be able to search incoming and outgoing SMS from Admin Portal

Merged
For compliance and legal discovery.
Guest about 1 year ago in RingCentral Analytics 0 Future consideration
4 MERGED

Tracking Texts as a KPI

Merged
For staffing purposes, it would be very helpful if we could measure text messaging - including the timing and frequency of texts - as we do with phone calls.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration
3 MERGED

Text Reporting

Merged
I would like to be able to pull reports based on volume of text messages as well as calls. My team often uses text and I cannot report on their KPIs
Guest 7 months ago in RingCentral Analytics 0 Future consideration
13 MERGED

Why can't I see text message sent data?

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No description provided
Guest over 1 year ago in RingCentral Analytics 0 Future consideration
9 MERGED

Text/SMS Reporting

Merged
There doesn't seem to be any reporting on text/sms messages. I'd like to see the number of texts sent/received on a daily, weekly, and monthly basis + response rates, and other stats around texting.
Lars Haugsted 8 months ago in RingCentral Analytics 1 Future consideration
48 MERGED

show text messages sent and received count

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No description provided
Guest over 1 year ago in RingCentral Analytics 1 Future consideration
1 MERGED

Reports that can be generated by admins for text message reporting

Merged
On a security standpoint, any extra information provided from the number can help on instances when we get smishing text. Generating this report will save us time in an investigation instead of reaching out to RC to have them generate a report.
Guest over 1 year ago in RingCentral Analytics 0 Future consideration
17 MERGED

Have Analytics for Text Messages

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Please create analytics for text messaging!
Guest 9 months ago in RingCentral Analytics 2 Future consideration
1 MERGED

Generate a Report of Abandoned Text Messages

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Sometimes , messages are received and read , but not responded to immediately. If it is followed up by many other received messages, then that message may be forgotten and buried in the list of SMS threads. There is currently no way to generate a ...
TC Room 4 months ago in RingCentral Analytics 0 Future consideration
17 MERGED

SMS and MMS Metrics

Merged
Please add SMS and MSS usage to the Adoption & Usage of analytics.ringcentral.com. And please add it to the Performance Reports as well.
Mike Pearson over 1 year ago in RingCentral Analytics 0 Future consideration
1 MERGED

Need to ability to track phishing texts by inbound DID

Merged
We have an active text phishing campaign against our employees, and there isn't any good tracking to see who was targeted by a specific inbound DID. This is something we need to track from a security standpoint.
Guest 4 months ago in RingCentral Analytics 0 Future consideration
1 MERGED

text report

Merged
Would like to get a daily report that includes how many texts were sent out by each user like we get for the phone report.
Maurissa McGeary over 1 year ago in RingCentral Mobile App 0 Future consideration
1 MERGED

Update KPI to show text messages

Merged
communicating through the text feature for some is more popular than making a call. So it would be nice to see how often it is being used daily.
tyown lucas over 1 year ago in RingCentral Analytics 1 Future consideration
4 MERGED

PLEASE ADD SMS LOGS ON ADMIN PORTAL AND RC APP

Merged
cust can access sms log and determine errors so they can do something on their end.
Joedennell Burgos over 1 year ago in RingCentral Rooms 0 Future consideration
1 MERGED

Add SMS to Analytics reports

Merged
SMS becoming more and more important to our business and internal customers are looking to have analytics sms reporting capabilities.
Alberto Guadarrama about 1 year ago in RingCentral Analytics 0 Future consideration
1 MERGED

SMS Report LOG required.

Merged
Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities.
Byron Cabrera over 1 year ago in RingCentral Analytics 0 Future consideration
3 MERGED

Reports on text messages that go outside the company

Merged
Our callers also use text messages to reach customers. It would be good to see how many times they reach out via text as well as by calling.
Mike Rich about 1 year ago in RingCentral Analytics 0 Future consideration
9 MERGED

Saving a record of text messages

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As a business, I need to be able to record entire conversations that I have with my customers/clients. Either with doc or PDF, preferably from Desktop App.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration
9 MERGED

A way to auto-enable log notes and sms for ALL users in my entire organization

Merged
My IT department does not want to give them the option of toggling it on and off in the dialer.
Guest about 2 years ago in RingCentral Admin Portal 0 Future consideration
12 MERGED

Save Text Message Threads

Merged
Please come up with a way to save text message threads. This would be of use for businesses to save their exchanges with customers.
Guest about 2 years ago in RingCentral Admin Portal 0 Future consideration
13 MERGED

Capturing text msgs on one page rather than cutting/pasting 65 - 70 texts or more --

Merged
Sometimes, clients prefer to text rather than email. I need a history of those texts to document how a question was answered
Guest over 2 years ago in RingCentral Web/Desktop App 1 Future consideration
1 MERGED

Tracking or Logs for SMS Messages

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A way to track how many SMS messages have been delivered or if there was an error and a way to track what is being sent via SMS from an Admin point of view.
Patrick Guilliams over 1 year ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

Allow RC Admins and / or assigned managers to view SMS from users

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Our teams can review recorded calls and live monitor calls. However, if there was a way to allow Admins or assigned managers to be able to review incoming and outgoing SMS by user I think that would be extremely helpful for our team and others.
Ivy Moore 11 months ago in RingCentral Phone 0 Future consideration
8 MERGED

Add text message reporting/tracking in call log or Analytics

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We recently were informed that a user received a fraud attempt via text message to her RingCentral number, but we have no way to search our system for any others who may have received this message to take corrective action. This would be a very us...
Guest about 2 years ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

text message reporting

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We need to be tracking if our team is actually producing at the same level as each other and/or actually sending the texts
Anya Prest over 1 year ago in RingCentral Analytics 0 Future consideration
15 MERGED

Text Message Auditing

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It would be nice to have a way to access the text message exchange of agents for auditing purposes.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration
1 MERGED

Text Receipt Report

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Report to detail text messages, sent, delivered, etc..
Katherine Nunez over 1 year ago in RingCentral Analytics 0 Future consideration
1 MERGED

Ringcentral Texting Report

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We are into recruitment business and we are using this texting feature everyday. We can pull out reports of calls and messages. But why not text? That'd would be a great add-on feature for pulling out the texting report of each user in the organiz...
Mark Beard over 1 year ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

Text message analytics

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A text report that would be like the Phone performance reports. It would also include fax.
Hannah McCauley over 1 year ago in RingCentral Analytics 0 Future consideration
8 MERGED

Visibility into SMS messages

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Besides researching and exploring the admin portal on my own, I have sought help from your support group in generating a report of SMS messages made by our users. I was told there is no such reporting capbility. Clicking on Admin Portal->Billin...
Gerard Juliano over 1 year ago in RingCentral Admin Portal 1 Future consideration
1 MERGED

Reporting for internal messaging.

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Need to be able to search a report for messages by employee.
Guest over 1 year ago in RingCentral Analytics 0 Future consideration
11 MERGED

Call Log for SMS

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We as super admin should be able to have SMS logs. Users shouldn't have an option to delete text messages and faxes but to view it. Add it on the custom roles please
Guest over 2 years ago in RingCentral Web/Desktop App 0 Future consideration
7 MERGED

Please add SMS analytics as a feature

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This will help us track the effectiveness of SMS sent to candidates
Sharina Caro over 1 year ago in RingCentral Admin Portal 0 Future consideration
2 MERGED

allow a role to view sms msssage logs of sent and received messages

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This would allow managers assigned certain roles to be able to monitor sms messages without having to export the list. Viewing through the admin portal also allows the manager to see the user tied to the number and if we've recorded the external u...
Brian Suarez 11 months ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

Reporting on SMS Usage

Merged
It would be great to have the ability to get a report on SMS usage in RingCentral
Luis Serrano 10 months ago in RingCentral Phone 0 Future consideration
15 MERGED

Record/Archive All SMS Messages

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From a quality and company security purpose, it would be wonderful if Admins were able to record all sms messages sent and received from all company extensions. At least access an archive database of the sms sent and received.
Guest about 2 years ago in RingCentral Phone 1 Future consideration