RELATED IDEAS
Allow for simultaneous ringing in Queue Overflow
Currently call queue members in an overflow queue can only have calls delivered on a rotating or fixed order. Please enhance this feature to allow for simultaneous call delivery for the overflow queue.
| Product Line | RingCentral Phone |
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- +102
1
MERGED
2
MERGED
Simultaneous Ringing in Queues
Merged
We desperately need the ability to have multiple queues and as a call makes it way through those queues that the queues the call had passed continues to ring as it adds the second queue then the third queue. I assume this isnt an option based on c...
0
Under review
1
MERGED
Overflow queue needs to have the option to ring a group simultaneously rather than ONLY sequentially
Merged
The bug that was found is that instead of ringing all the members of the Rollover Queue when the operator is busy, it rings the members of the Rollover Queue in sequential order until the Maximum caller wait time in queue limit is reached, then it...
0
Under review
5
MERGED
Call Queue ring simultaneously the overflow into another call queue simultaneously
Merged
Could there be a way like most on premise solutions to have calls coming into a call queue ring it simultaneously. then after a certain number of ring overflow into another queue and ring those extensions simultaneously.
0
Under review
We were promised this as a working function when we recontracted. It turns out we were lied to. Serves us right for not checking :(
We need this feature!! We are expanding to over 150 extensions and we need the ability for all extensions to ring simultaneously on incoming calls! Nothing but roadblocks with RingCentral!
This would be so helpful!! The way we have to route simultaneous calls right now is so messy.