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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

RELATED IDEAS

Allow for simultaneous ringing in Queue Overflow

Currently call queue members in an overflow queue can only have calls delivered on a rotating or fixed order. Please enhance this feature to allow for simultaneous call delivery for the overflow queue.

Product Line RingCentral Phone
  • Post comment
  • BoxOffice Incoming
    Reply
    |     Oct 15, 2022

    We were promised this as a working function when we recontracted. It turns out we were lied to. Serves us right for not checking :(

  • V M
    Reply
    |     Jul 19, 2021

    We need this feature!! We are expanding to over 150 extensions and we need the ability for all extensions to ring simultaneously on incoming calls! Nothing but roadblocks with RingCentral!

  • Alicia Gates
    Reply
    |     Nov 24, 2020

    This would be so helpful!! The way we have to route simultaneous calls right now is so messy.

  • +102
1 MERGED

Getting simultaneous calls from different queues

Merged
This would be useful because while on a call we can see the true amount of calls coming in, rather than guessing how many we are missing.
Cynthia Bernier about 1 year ago in RingCentral Phone 0 Under review
1 MERGED

Change overflow call queue sequence to simultaneous order instead of setting it to just rotating.

Merged
Would like to add simultaneous order on overflow call queue.
Guest over 2 years ago in RingCentral Phone 0 Under review
1 MERGED

Overflow queue needs to have the option to ring a group simultaneously rather than ONLY sequentially

Merged
The bug that was found is that instead of ringing all the members of the Rollover Queue when the operator is busy, it rings the members of the Rollover Queue in sequential order until the Maximum caller wait time in queue limit is reached, then it...
Jason Howard over 1 year ago in RingCentral Phone 0 Under review
5 MERGED

Call Queue ring simultaneously the overflow into another call queue simultaneously

Merged
Could there be a way like most on premise solutions to have calls coming into a call queue ring it simultaneously. then after a certain number of ring overflow into another queue and ring those extensions simultaneously.
Vic Barkamian over 2 years ago in RingCentral Admin Portal 0 Under review
2 MERGED

Simultaneous Ringing in Queues

Merged
We desperately need the ability to have multiple queues and as a call makes it way through those queues that the queues the call had passed continues to ring as it adds the second queue then the third queue. I assume this isnt an option based on c...
Adam Huffman over 1 year ago in RingCentral Phone 0 Under review