RELATED IDEAS
User Settings: Disable call waiting while on a call.
Use a "Currently on another Call" greeting message while on another call or have the capability to disable Call waiting. An options that say, while i'm on another call us this greeting, or while i'm on a call go straight to voicemail.
| Product Line | RingCentral Phone |
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ADMIN RESPONSEMay 22, 2023
Update: This is coming Summer 2023! Expected to roll out mid-June to mid-July.
Planned solution is to allow each user to turn call waiting on/off. When off, calls will be routed to voicemail.
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- +270
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33
MERGED
Disable call waiting feature for calls made to a user extension
Merged
Currently calls that are made directly to an extension still rings the 1st forwarding phone of the extension although the user is already engaged in a call. We need to have a feature to disable it, if the user extension is already engaged in a cal...
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Planned
36
MERGED
Automatic divert to voicemail when already on another call
Merged
The 'Busy' or 'Do not disturb' options only really work when you have a scheduled call. Often, if I receive an unexpected call, I do not use these options. If another call then comes in while I am on the first call, it rings loudly in my ears (I u...
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Planned
48
MERGED
27
MERGED
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39
MERGED
Prevent/Disable second call going through to extension
Merged
We would like the ability to disable a second call going through to an extension if they are already on a call. Users find it frustrating having a second line ringing while they are already on the phone to a client. If we could prevent the transfe...
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Planned
25
MERGED
Stop second incoming calls from continually ringing over the top of an existing call
Merged
When a user is already on a call, and another call comes in, the phone continually rings over the original call. This makes it difficult to hear the original caller. I would propose that if a user is on a call and another comes in, RC makes a sing...
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Planned
21
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Looking for an option to make sending calls to voicemail when on another active call the default rather than letting the other call ring through
Merged
We are looking to not disturb coworkers on an active call and would like to set the default as sending a call to voicemail when on an active call rather than ringing through. If this isn't the default, it would be nice to have a toggle setting to ...
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Planned
Any updates of when this is happening?
@jessica Hernandez - is it possible to get a better time-estimate than Q1 23?
I don't see how to upvote this, so this comment is an upvote for this feature
Is there any more detail on an actual release date for this ?
Possible to just have this switched off completely rather than the 3 options? I.e. an engaged tone is presented or the "Sorry the person is unavailable to take your call" message?
If what Jessica has said below is that the user can make either of these three options a default option, i.e. I do not have to make that selection every time and can set send to voicemail as my default, then it will be a much overdue improvement
This is coming Q1 2023-- stay tuned!
Planned solution is that when call waiting is turned off, allow user to select one of the below options:
i. Send to Voicemail
ii. Send to Extension/company contact(similar to voicemail CH)
iii. External number
RC, please give us an option for the 2nd call to go to voicemail while on an active call. Seems like basic functionality.
RC, please give us an option for the 2nd call to go to voicemail while on an active call. Seems like basic functionality.
This is a very basic feature available on virtually all telephone systems and is required, especially when dealing with critical calls and getting another call on top. When will this get fixed ringCentral?
Yes it would be nice to be able to manage calls based on an "internal" or "external" basis and condition of RNA, BSY, DND.
We are fairly new to RingCentral and find this odd that call handling options when you are on the phone aren't standard. Our previous phone system allowed for redirecting calls to voicemail, another extension or letting the caller hold. It was also broken down by internal/external, extension/DID along with the statuss of the phone - active call/DND.
How many votes are needed to get this fixed? This has been requested for almost 2 years. 2 calls ringing into a customer service rep at the same time is not acceptable in our business.
Should be available for both Hardphones and Desktop apps.
Should be available for both Hardphones and Desktop apps.
A proper Call Waiting function would really help us.
A proper Call Waiting function would really help us.
Come on RingCentral. How can the default position be that when I am already on a call the phone rings again when another comes through with no way to divert it direct to my voicemail?
For the last 30 years every business phone system I have used is able to do this.
Aren't systems such as RC supposed to be the latest technology?
When something does eventually happen around this issue, the phone system also needs to recognise when a queue member is offline, as currently calls are going to offline team members before ringing out.
This situation is made worse by the Rotating option, as the system will then always ring the offline members before it gets to any of the online members, leading to long wait times.
How is this still not resolved after being reported in July 2020!
This is ridiculous. We are a new customer, and as someone already stated, this is a core feature of other systems (including the one we just replaced). No one knows to ask this question before signing a contract because it's just common sense.