Use a "Currently on another Call" greeting message while on another call or have the capability to disable Call waiting. An options that say, while i'm on another call us this greeting, or while i'm on a call go straight to voicemail.
|Product Line||RingCentral Phone|
Update: This has been pushed to Q3 2023. Most likely September.
Planned solution is to allow each user to turn call waiting on/off. When off, calls will be routed to voicemail.
Additional enhancements of selecting options on what to do with the call after call waiting is turned off is TBD after Q3 2023.
October 2023 Update: please ensure you are on the latest version of the app to be able to access this feature: https://support.ringcentral.com/article-v2/Managing-call-waiting.html?brand=RingCentral&product=MVP&language=en_US