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Status Planned
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

User Settings: Disable call waiting while on a call.

Use a "Currently on another Call" greeting message while on another call or have the capability to disable Call waiting. An options that say, while i'm on another call us this greeting, or while i'm on a call go straight to voicemail.

Product Line RingCentral Phone
  • ADMIN RESPONSE
    May 22, 2023

    Update: This is coming Summer 2023! Expected to roll out mid-June to mid-July.

    Planned solution is to allow each user to turn call waiting on/off. When off, calls will be routed to voicemail.

  • Jesse Mendez
    Reply
    |
    Apr 12, 2023

    Any updates of when this is happening?

  • Nigel Hoar
    Reply
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    Jan 18, 2023

    @jessica Hernandez - is it possible to get a better time-estimate than Q1 23?



  • Matthew Bauer
    Reply
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    Jan 17, 2023

    I don't see how to upvote this, so this comment is an upvote for this feature

  • Nigel Hoar
    Reply
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    Jan 11, 2023

    Is there any more detail on an actual release date for this ?


  • Alex Hodge
    Reply
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    Sep 23, 2022

    Possible to just have this switched off completely rather than the 3 options? I.e. an engaged tone is presented or the "Sorry the person is unavailable to take your call" message?

  • Craig Larkin
    Reply
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    Sep 20, 2022

    If what Jessica has said below is that the user can make either of these three options a default option, i.e. I do not have to make that selection every time and can set send to voicemail as my default, then it will be a much overdue improvement

  • Admin
    Jessica Hernandez
    Reply
    |
    Sep 19, 2022

    This is coming Q1 2023-- stay tuned!

    Planned solution is that when call waiting is turned off, allow user to select one of the below options:

    i. Send to Voicemail

    ii. Send to Extension/company contact(similar to voicemail CH)

    iii. External number

    1 reply
  • Joe Norris
    Reply
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    Aug 31, 2022

    RC, please give us an option for the 2nd call to go to voicemail while on an active call. Seems like basic functionality.

  • Matt Hoffman
    Reply
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    Aug 16, 2022

    RC, please give us an option for the 2nd call to go to voicemail while on an active call. Seems like basic functionality.

  • Leigh Wende
    Reply
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    Jun 30, 2022

    This is a very basic feature available on virtually all telephone systems and is required, especially when dealing with critical calls and getting another call on top. When will this get fixed ringCentral?

  • Debra Ceeko
    Reply
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    Jun 2, 2022

    Yes it would be nice to be able to manage calls based on an "internal" or "external" basis and condition of RNA, BSY, DND.

  • Susan Pieroni
    Reply
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    Jun 1, 2022

    We are fairly new to RingCentral and find this odd that call handling options when you are on the phone aren't standard. Our previous phone system allowed for redirecting calls to voicemail, another extension or letting the caller hold. It was also broken down by internal/external, extension/DID along with the statuss of the phone - active call/DND.

  • Karl Pashalidis
    Reply
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    Jun 1, 2022

    How many votes are needed to get this fixed? This has been requested for almost 2 years. 2 calls ringing into a customer service rep at the same time is not acceptable in our business.

  • Lucas Giering
    Reply
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    Mar 14, 2022

    Should be available for both Hardphones and Desktop apps.

  • Nikolay Kostov
    Reply
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    Mar 11, 2022

    Should be available for both Hardphones and Desktop apps.

  • Andreas Hofer
    Reply
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    Mar 11, 2022

    A proper Call Waiting function would really help us.

  • Lucas Giering
    Reply
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    Mar 11, 2022

    A proper Call Waiting function would really help us.

  • Craig Larkin
    Reply
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    Feb 21, 2022

    Come on RingCentral. How can the default position be that when I am already on a call the phone rings again when another comes through with no way to divert it direct to my voicemail?
    For the last 30 years every business phone system I have used is able to do this.
    Aren't systems such as RC supposed to be the latest technology?

  • Matthew Lamb
    Reply
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    Jan 11, 2022

    When something does eventually happen around this issue, the phone system also needs to recognise when a queue member is offline, as currently calls are going to offline team members before ringing out.
    This situation is made worse by the Rotating option, as the system will then always ring the offline members before it gets to any of the online members, leading to long wait times.
    How is this still not resolved after being reported in July 2020!

  • John Robinson
    Reply
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    Jan 6, 2022

    This is ridiculous. We are a new customer, and as someone already stated, this is a core feature of other systems (including the one we just replaced). No one knows to ask this question before signing a contract because it's just common sense.

  • Load older comments
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1 MERGED

RingCentral App to Receive One Call at A time Only

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-When someone call the direct number of a user extension, RingCentral app can receive two calls at a time -We want a RingCentral app to receive one call at a time only
Maribel Lopez about 1 year ago in RingCentral Web/Desktop App 0 Planned
1 MERGED

Add user level call waiting feature

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Most users that need to focus on a call, do not need distractions. This includes mid C level staff. This is a standard user level feature across many Phone system solutions.
Gus Beltran over 1 year ago in RingCentral Phone 0 Planned
33 MERGED

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Currently calls that are made directly to an extension still rings the 1st forwarding phone of the extension although the user is already engaged in a call. We need to have a feature to disable it, if the user extension is already engaged in a cal...
Guest over 2 years ago in RingCentral Phone 0 Planned
36 MERGED

Automatic divert to voicemail when already on another call

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The 'Busy' or 'Do not disturb' options only really work when you have a scheduled call. Often, if I receive an unexpected call, I do not use these options. If another call then comes in while I am on the first call, it rings loudly in my ears (I u...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Planned
48 MERGED

Disable Call Waiting tone on soft phone

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I would like to have an option to be able to disable the Call Waiting tone when using the RC Phone app. I would like to keep the pop-up, but not have the Call Waiting tone in my ear when a second call comes in.
Guest over 2 years ago in RingCentral Phone 0 Planned
27 MERGED

Allow Users To Turn Off Call Waiting

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I want to give 100% of my attention to the person on the phone. It is distracting to have incoming calls clamor for my attention. If I am on the phone, I want incoming calls to go straight to voicemail. Thank you. Molly Friess, (907) 313-4840
Guest almost 2 years ago in RingCentral Phone 2 Planned
32 MERGED

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Joeffrey Hernandez about 2 years ago in RingCentral Web/Desktop App 0 Planned
39 MERGED

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We would like the ability to disable a second call going through to an extension if they are already on a call. Users find it frustrating having a second line ringing while they are already on the phone to a client. If we could prevent the transfe...
Christine Cullen over 2 years ago in RingCentral Phone 0 Planned
25 MERGED

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When a user is already on a call, and another call comes in, the phone continually rings over the original call. This makes it difficult to hear the original caller. I would propose that if a user is on a call and another comes in, RC makes a sing...
Nathan Moss 9 months ago in RingCentral Phone 0 Planned
21 MERGED

Looking for an option to make sending calls to voicemail when on another active call the default rather than letting the other call ring through

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We are looking to not disturb coworkers on an active call and would like to set the default as sending a call to voicemail when on an active call rather than ringing through. If this isn't the default, it would be nice to have a toggle setting to ...
Jake Fletcher IT about 1 year ago in RingCentral Web/Desktop App 2 Planned
35 MERGED

Connect Next Incoming Calls Directly to Voicemail when engaged on an active call

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want to send calls to voicemail automatically if I'm on a call
Ben Freese over 2 years ago in RingCentral Phone 0 Planned