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Status Planned
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

User Settings: Disable call waiting while on a call.

Use a "Currently on another Call" greeting message while on another call or have the capability to disable Call waiting. An options that say, while i'm on another call us this greeting, or while i'm on a call go straight to voicemail.

Product Line RingCentral Phone
  • ADMIN RESPONSE
    Sep 19, 2022

    This is coming Q1 2023-- stay tuned!

    Planned solution is that when call waiting is turned off, allow user to select one of the below options:

    i. Send to Voicemail

    ii. Send to Extension/company contact(similar to voicemail CH)

    iii. External number

  • Alex Hodge
    Sep 23, 2022

    Possible to just have this switched off completely rather than the 3 options? I.e. an engaged tone is presented or the "Sorry the person is unavailable to take your call" message?

  • Craig Larkin
    Sep 20, 2022

    If what Jessica has said below is that the user can make either of these three options a default option, i.e. I do not have to make that selection every time and can set send to voicemail as my default, then it will be a much overdue improvement

  • Admin
    Jessica Hernandez
    Sep 19, 2022

    This is coming Q1 2023-- stay tuned!

    Planned solution is that when call waiting is turned off, allow user to select one of the below options:

    i. Send to Voicemail

    ii. Send to Extension/company contact(similar to voicemail CH)

    iii. External number

  • Joe Norris
    Aug 31, 2022

    RC, please give us an option for the 2nd call to go to voicemail while on an active call. Seems like basic functionality.

  • Matt Hoffman
    Aug 16, 2022

    RC, please give us an option for the 2nd call to go to voicemail while on an active call. Seems like basic functionality.

  • Leigh Wende
    Jun 30, 2022

    This is a very basic feature available on virtually all telephone systems and is required, especially when dealing with critical calls and getting another call on top. When will this get fixed ringCentral?

  • Debra Ceeko
    Jun 2, 2022

    Yes it would be nice to be able to manage calls based on an "internal" or "external" basis and condition of RNA, BSY, DND.

  • Susan Pieroni
    Jun 1, 2022

    We are fairly new to RingCentral and find this odd that call handling options when you are on the phone aren't standard. Our previous phone system allowed for redirecting calls to voicemail, another extension or letting the caller hold. It was also broken down by internal/external, extension/DID along with the statuss of the phone - active call/DND.

  • Karl Pashalidis
    Jun 1, 2022

    How many votes are needed to get this fixed? This has been requested for almost 2 years. 2 calls ringing into a customer service rep at the same time is not acceptable in our business.

  • Lucas Giering
    Mar 14, 2022

    Should be available for both Hardphones and Desktop apps.

  • Nikolay Kostov
    Mar 11, 2022

    Should be available for both Hardphones and Desktop apps.

  • Andreas Hofer
    Mar 11, 2022

    A proper Call Waiting function would really help us.

  • Lucas Giering
    Mar 11, 2022

    A proper Call Waiting function would really help us.

  • Craig Larkin
    Feb 21, 2022

    Come on RingCentral. How can the default position be that when I am already on a call the phone rings again when another comes through with no way to divert it direct to my voicemail?
    For the last 30 years every business phone system I have used is able to do this.
    Aren't systems such as RC supposed to be the latest technology?

  • Matthew Lamb
    Jan 11, 2022

    When something does eventually happen around this issue, the phone system also needs to recognise when a queue member is offline, as currently calls are going to offline team members before ringing out.
    This situation is made worse by the Rotating option, as the system will then always ring the offline members before it gets to any of the online members, leading to long wait times.
    How is this still not resolved after being reported in July 2020!

  • John Robinson
    Jan 6, 2022

    This is ridiculous. We are a new customer, and as someone already stated, this is a core feature of other systems (including the one we just replaced). No one knows to ask this question before signing a contract because it's just common sense.

  • Guest
    Oct 4, 2021

    Call waiting causing issues, when your on a call it will interrupt the other call, it does the same thing when your in a meeting, set-up per user to select if they want call waiting on or off.

  • John MacDonald
    Sep 16, 2021

    Would it also be possible to have a busy / engaged tone rather than go to voicemail ?

  • Nina Bongiovanni
    Jul 27, 2021

    Clearly Ring Central is not listening to our needs. This post is from 2017 and still nothing. When I'm on a call and another call comes in, my current call volume goes very low and the ringing over powers the conversation. At the very least it should be the other way around. Quiet ring in the background and no adjustment in volume on my current call. This is horrible and needs to be addressed.

  • Phil Elvey
    Jun 17, 2021

    Is there any update on this? What is the status, surely not still New? This is a core feature of virtaully every other phone system available, and loads of people have voted for it - why are we having to wait so long for an update?

  • Load older comments
  • +240
1 MERGED

RingCentral App to Receive One Call at A time Only

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-When someone call the direct number of a user extension, RingCentral app can receive two calls at a time -We want a RingCentral app to receive one call at a time only
Maribel Lopez 7 months ago in RingCentral Web/Desktop App 0 Planned
27 MERGED

Allow Users To Turn Off Call Waiting

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I want to give 100% of my attention to the person on the phone. It is distracting to have incoming calls clamor for my attention. If I am on the phone, I want incoming calls to go straight to voicemail. Thank you. Molly Friess, (907) 313-4840
Guest about 1 year ago in RingCentral Phone 2 Planned
33 MERGED

Disable call waiting feature for calls made to a user extension

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Currently calls that are made directly to an extension still rings the 1st forwarding phone of the extension although the user is already engaged in a call. We need to have a feature to disable it, if the user extension is already engaged in a cal...
Guest over 1 year ago in RingCentral Phone 0 Planned
39 MERGED

Prevent/Disable second call going through to extension

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We would like the ability to disable a second call going through to an extension if they are already on a call. Users find it frustrating having a second line ringing while they are already on the phone to a client. If we could prevent the transfe...
Christine Cullen almost 2 years ago in RingCentral Phone 0 Planned
35 MERGED

Connect Next Incoming Calls Directly to Voicemail when engaged on an active call

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want to send calls to voicemail automatically if I'm on a call
Ben Freese about 2 years ago in RingCentral Phone 0 Planned
21 MERGED

Looking for an option to make sending calls to voicemail when on another active call the default rather than letting the other call ring through

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We are looking to not disturb coworkers on an active call and would like to set the default as sending a call to voicemail when on an active call rather than ringing through. If this isn't the default, it would be nice to have a toggle setting to ...
Jake Fletcher IT 5 months ago in RingCentral Web/Desktop App 2 Planned
25 MERGED

Stop second incoming calls from continually ringing over the top of an existing call

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When a user is already on a call, and another call comes in, the phone continually rings over the original call. This makes it difficult to hear the original caller. I would propose that if a user is on a call and another comes in, RC makes a sing...
Nathan Moss 21 days ago in RingCentral Phone 0 Planned
36 MERGED

Automatic divert to voicemail when already on another call

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The 'Busy' or 'Do not disturb' options only really work when you have a scheduled call. Often, if I receive an unexpected call, I do not use these options. If another call then comes in while I am on the first call, it rings loudly in my ears (I u...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Planned
48 MERGED

Disable Call Waiting tone on soft phone

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I would like to have an option to be able to disable the Call Waiting tone when using the RC Phone app. I would like to keep the pop-up, but not have the Call Waiting tone in my ear when a second call comes in.
Guest almost 2 years ago in RingCentral Phone 0 Planned
32 MERGED

Call waiting for direct calls

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Hi. Our customer is suggesting that we should have an option to disable/enable the call waiting in our RingCentral application. This is specific for direct calls. So if a user is already engaged on the call, we can disable the call waiting to prev...
Joeffrey Hernandez over 1 year ago in RingCentral Web/Desktop App 0 Planned
1 MERGED

Add user level call waiting feature

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Most users that need to focus on a call, do not need distractions. This includes mid C level staff. This is a standard user level feature across many Phone system solutions.
Gus Beltran 9 months ago in RingCentral Phone 0 Planned