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Admin: View if "Accept Call Queue Calls" is toggled On/Off for users

We are a US based web hosting company with many remote users who are located in several different countries. We can see when a user has their phone set to available, but cannot see if they have toggled the "Accept call queue calls" switch on/off.

We need to be able to monitor this to ensure they are not turning this option off and only receiving direct calls. This feature would be used on a daily basis by our support managers to ensure that calls are being routed properly.

Related case #04944670

  • Deleted user
  • Jul 29 2020
Product Line RingCentral Phone
  • Attach files
  • Jenn - Community Moderator commented
    20 May 04:44pm

    Here's the screenshot below.

  • Jenn - Community Moderator commented
    20 May 04:44pm

    Hello All,

    This feature is now available.

    You need to go to Call Queue > Call Handling and Members > Business Hours > Primary Members > Toggle Member Status.

    Thank you!

  • Alex Carlston commented
    11 Mar 12:50am

    Managers should also be able to turn that toggle for them to get them back in queues or in emergencies when they set themselves off.

  • +92