Community Ideas

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Add ability to Forward Voicemail from Desktop App and Plugins.

Forwarding voicemails from the desktop app and various pluggins would be very helpful. Right now, if an admin gets a voicemail and needs to forward it, they have to log into the website to do it. The apps are great and really leave no reason to ever visit the website so it creates workflow friction when you have to go there for one offs like this. The other option would be to download the file and then forward it. Not ideal as it is several extra steps and switching between at least three apps to do so.

  • Deleted user
  • Jul 29 2020
Product Line RingCentral Phone
  • Attach files
  • Kenneth Martin commented
    24 Nov 04:27pm

    It seems like this would be an easy fix. If I push option 5 while listening to a voicemail on my phone, I can forward the voicemail to another extension. Why not just add another feature under "more" on the desktop app?

  • Guest commented
    10 Nov 10:05pm

    This is critical to our business as well; I cannot keep switching to the mobile phone app just to do this one function repeatedly instead of staying within the desktop app. Please resolve ASAP. thank you

  • Guest commented
    15 Oct 12:18pm

    As a new customer, I'm very excited with the system, but the inability to forward a voicemail to a co-worker from the softphone feels like an easy add and big win, for all! Hope we see this feature added very soon. thanks.

  • Guest commented
    14 Oct 09:44pm

    Voicemail to email is hogging up server space and backups. We've do not allow in our firm. Forwarding emails on a one-off basis would seem a no brainer in the world of ease and convenience. The app has tons of bells and whistles and this should have been one from the get go, but definitely after July 29th 2020 when this post was generated as a request on a clear oversight. You don't need 153 votes (currently) to know that, or maybe you do. Let's get on this guys and gals.

  • Guest commented
    8 Sep 10:50pm

    direct forwarding of voicemails to another coworker as a voicemail instead of via email with an mp4 file attached would be great

  • Jessica Esperson commented
    31 Aug 08:39pm

    Yes need this feature in the RC App.

  • Guest commented
    23 Feb 06:07pm

    Ditto. Any updates on this?

  • +90