Add a new idea Subscribe
Status Planned
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

RELATED IDEAS

Desktop app: transfer voicemails from one extension to another

We would love it if there was a way to transfer voicemails from one extension to another. Can the engineers work on implementing this?

Product Line RingCentral Phone
  • ADMIN RESPONSE
    Sep 19, 2022

    Hi all, this is coming first half of 2023! Will post more details when we have a better timeline.

  • Post comment
  • Admin
    Jessica Hernandez
    Reply
    |     Sep 19, 2022

    Hi all, this is coming first half of 2023! Will post more details when we have a better timeline.

  • Alexander Dicke
    Reply
    |     Jul 17, 2022

    Just became a RC MVP client on 7/13/2022. As a new customer we definitely thought RC desktop app would have this feature.

  • Keith Cocking
    Reply
    |     May 5, 2022

    This is a very important feature for our team with the shared general phone lines and changing voicemails between teams!

  • Jason Hicks
    Reply
    |     Dec 23, 2021

    The only way to "transfer" a voicemail is by forwarding as an email which does not make sense from a collaboration perspective. If you are in the phone system, why switch to a different platform (e.g. email)?

    I'm surprised the ability to transfer voicemails between extensions isn't built into RingCentral functionality. A true transfer does not seem to be available via any method (listening to a message from a deskphone, the web, the RingCentral App, or RingCentral Phone). Please add this capability.

  • Jessica Esperson
    Reply
    |     Nov 4, 2021

    Would love to see this feature in the RC app. We work in the RC app day to day and having to go to the web portal to transfer a voicemail sucks.

  • Fin
    Reply
    |     Jul 20, 2021

    This is a highly desired feature we would like to see built into the RC app.

  • Zach Olsen
    Reply
    |     Jan 15, 2021

    I found one way to do it from https://service.ringcentral.com/application/overview then click on the three dots next to the voicemail.

  • Zach Olsen
    Reply
    |     Jan 15, 2021

    Is there a way to transfer a single voicemail from the app?

  • Guest
    Reply
    |     Oct 28, 2020

    Do you mean in bulk?

    When you have listened to the voicemail message you can press 5 to forward it to another extension.

  • +100
1 MERGED

Please add a transfer to vmail softkey.

Merged
It would be very useful to have a softkey to transfer calls directly to voicemail without the need to have to dial * codes.
Nactel Admin 6 months ago in RingCentral Phone 0 Planned
2 MERGED

Ability to transfer recorded voicemails to a different extension within our company

Merged
It would be very useful to be able to send a recorded voicemail directly to another team member's voicemail within our organization right from the mobile app while retrieving the client's message.
Laura Collins about 1 year ago in RingCentral Mobile App 0 Planned
4 MERGED

Allow voicemails to forward to another extension and via email

Merged
It would be great to be able to forward voicemails in your mailbox to another company extension or even via email. Traditionally, this is a feature in PBX systems and even other corporate VoIP systems. And works well and very useful.
Sigfredo Diaz 11 months ago in RingCentral Web/Desktop App 0 Planned
9 MERGED

Transfer out of Voicemail

Merged
Allow callers to press 0, * or # and be transferred to another phone number when the caller reaches your voicemail greeting. Voicemail owners would prefer giving callers a choice on whether to leave a voicemail message, or transfer to another pers...
Jonathan M Farley 9 months ago in RingCentral Phone 0 Planned
1 MERGED

Transfer Out of Voicemail

Merged
A feature that allows caller's encountering Ring Central voicemail to hit zero to be transferred to an internal extension or an outside number configured by the extension owner. A sample voicemail greeting would be: "Hello, this is Josh, I am away...
Josh Vigue over 1 year ago in RingCentral Phone 0 Planned
4 MERGED

Transfer voicemail from inbox to another extension

Merged
This would be useful if an employee likes to keep messages in their mailboxes and need to transfer it to another extension. We get alot of email and these seem to disappear within the inbox when transferred that way.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Planned
1 MERGED

Transfer Voicemail Message to another extension

Merged
Sometimes callers leave messages that are for a different department or a different colleague. It would be helpful to have a button to transfer the voicemail message to a different extension.
April Wagner 9 months ago in RingCentral Web/Desktop App 0 Planned
2 MERGED

Ability to Forward voicemails to another extension

Merged
I received a voicemail in error, it should've gone to another extension. After chatting with a RC tech I learned there currently is no way to forward that voicemail to the correct extension. I need to be able to forward voicemails to the correct e...
Sarah Erickson 10 months ago in RingCentral Web/Desktop App 0 Planned
5 MERGED

Transfer Voicemail Message Via Mobile/Desktop App

Merged
I work in a complex human service agency where it's hard for support staff to know where to tranfer calls (we have 5 offices, 2 different target populations and numerous departments that handle different programs). It's very common (especially wit...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Planned
5 MERGED

RC App transferred voicemail to show originating caller information

Merged
Currently, when a transferred voicemail is received in the RC app it displays the number of the extension that performed the transfer, rather than the name/number of the caller that left the original voicemail.
Chad Knodel over 1 year ago in RingCentral Web/Desktop App 1 Planned