RELATED IDEAS
SMS: Add feature to monitor text messaging.
Such as number of texts send/received, and time to respond, etc.
Our business communicates with a large number of clients on a daily basis through phone, text, and email.
We regularly analyze our phone call data, such as length of call, time to answer, how many times one customer called, missed calls, etc. We use texting almost as much as phone calls, so we need to see similar data about our text messaging.
The benefits of such a feature to me seem obvious, that we will be able to track our progress as a business and to see places where we need to improve. Its very important to see the data of how the support team is communicating as a whole to our customers.
| Product Line | RingCentral Phone |
Hi Tracey, I'm not sure offhand, but you're able to contact the vendor via the link I posted previously, and they'll be able to answer any questions you have!
Does RingClone also provide in depth information on audio conference calls and monitoring/tracking of those?
Hi everyone,
As a potential workaround, I would like to suggest the RingClone integration. RingClone includes support for:
Voice data (recorded calls and voicemails)
Voice logs
Multiple call legs
Complex recording and voicemail results
Fax activity and images (including all attachments)
Fax logs
SMS/Texting activity
Text conversations
SMS/Texting logs
Team messaging conversations
There is a cost associated, put a lot of customers have found success with this premier partner. Learn more about RingClone here: https://www.ringcentral.com/apps/ringclone.
How is this not an option yet? Especially if you are promoting this solution in the healthcare realm. Having the ability to monitor SMS messaging for PHI is an absolute must!!! We had to turn texting off for this reason.
absolutely.
Yes this is very much needed
In analytics portal be nice set up just like the calls reports.
Internal messaging should also be analyzed. Since the two systems are separate, if one is being audited, the other may be used to circumvent. Therefore it would make sense to audit both.
This would be a great addition to the analytics portal.
It would be very helpful to see calls AND text messages per contact - so we could see all in/out communication without searching different areas for calls and texts.
This would also help our company to ensure accuracy of information is our CRM software.