Community Ideas

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SMS: Add feature to monitor text messaging.

Such as number of texts send/received, and time to respond, etc.

Our business communicates with a large number of clients on a daily basis through phone, text, and email.

We regularly analyze our phone call data, such as length of call, time to answer, how many times one customer called, missed calls, etc. We use texting almost as much as phone calls, so we need to see similar data about our text messaging.

The benefits of such a feature to me seem obvious, that we will be able to track our progress as a business and to see places where we need to improve. Its very important to see the data of how the support team is communicating as a whole to our customers.

  • Deleted user
  • Jul 29 2020
Product Line RingCentral Phone
  • Attach files
  • Guest commented
    17 Nov 01:06am

    Yes this is very much needed

  • Guest commented
    28 Sep 02:44pm

    In analytics portal be nice set up just like the calls reports.

  • Andrew Chavez commented
    16 Feb 05:39pm

    Internal messaging should also be analyzed. Since the two systems are separate, if one is being audited, the other may be used to circumvent. Therefore it would make sense to audit both.

  • Guest commented
    17 Nov, 2020 08:58pm

    This would be a great addition to the analytics portal.

  • Guest commented
    3 Nov, 2020 02:09am

    It would be very helpful to see calls AND text messages per contact - so we could see all in/out communication without searching different areas for calls and texts.

  • Guest commented
    9 Oct, 2020 02:55pm

    This would also help our company to ensure accuracy of information is our CRM software.

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