Community Ideas

This is very obviously needed. Every company has contacts that each user will use.
It's not necessary that all users add their own contacts. If we eventually get this option hopefully we can combine all user's existing contacts.

the functionality shouldnt just be for speed dial, the ability to see which client is calling us on the caller ID is a pretty key function once all the contacts have been added to the directory.

Avaya IP office had this function, now we are starting to move from Avaya IP office to Avaya Cloud Office powered by ring central and there is no such functionality. Quite disappointing.

We have Verizon One Talk right now, pending our RingCentral account going live, and they have what's Virtual On-Net Extensions and we love it. It looks like it would be very easy to implement if anyone from RC is listening... We input the name and number to be dialed along with the 4 digit extension we can simply dial quickly to place the call.

We came up with a clunky, but acceptable workaround. For every number you want as a speed dial, create a call queue. Put a single user (doesn't matter who) as the call queue member. Set the call queue's working hours to an obscure time such as 2:00-2:15 AM on Sundays. Set the "after hours" setting to "forward caller to external number." Set your desired speed dial target as the external number. We have approximately 30 system wide speed dials set up this way like our old Avaya IP office system had.

Don't hold your breath - this has been asked for multiple times of the last 6 years and they still haven't delivered it. with the old RC phone app you could at least integrate with a public folder in outlook - but they have left this facility out of the new app :-(

Please make this happen. Programming multiple speed dials on each device is very time consuming.

Has anyone found an alternative platform that supports this well?

I'm ready to jump ship, me and my 50 users have only been on the platform 2 weeks. Apparently we can do some crazy manual provision crap but I am only one person, not an IT company.

They clearly already have the LDAP connection to display company members in the company directory but will only show users here, just open this up to allow us to add contacts...PLEASE.

Also was told if we do manual provision we cannot page to the phones and the phones are out of warranty and will not be supported. So we literally cannot make this work at this point with RingCentral.

This is a critical function. I agree with other commenters....this is very basic function that exists on Legacy Norstar Phones from the 90's. Surely it should be available on a modern phones system like Ring Central. Like others I never asked the question before signing up with Ring Central and then discovered this deficiency.

Along with this would be the ability to 'check' off the contacts visibility - to hide a contact. This would be quite useful for groups, users, and other bits that normal users really don't need to see.

Agree very surprised this isnt available as seems a very fundamental or basic feature. Ability to upload global contacts from one place rather than get 20 or 200 people to all update individfually.

I am a new customer and was literally SHOCKED that I could not program a speed dial from the admin console. I almost dumped the entire system. I mean this is such an obvious thing that I never bothered to ask for it.

Also, how about adding more contacts? I would like to get 100K instead of limiting to 10K

Our 25 year old Norstar Meridian phones had this and they still work!

To add: Would also like to be able to dial by voice for internal numbers from a shared directory. Other VOIP systems allow you to do this, even from a physical desk phone. I would press a button on your phone and it asks "who would you like to call?" and you say "reception" or "John Smith" (however the names are recorded in the shared directory). Eliminates the need to do a manual lookup or remember the extension number.

We are using Ringcentral via the downloaded app. It will be best if we can save/use speed dial access in calling our drivers.