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Status Future consideration
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

Speed Dial: Company wide directory for Speed Dial

Our company has several dozen contacts that everyone in the office uses.
We don't want to have to WASTE TIME programing each phone with the names and numbers.
We want to create a Single, Company Wide, Shared, Directory of Speed Dial numbers and names.
if a number needs editing, or we want to add a number, or delete a number, we only have to do it once !!!

Product Line RingCentral Phone
  • Kai Tang
    Oct 25, 2022

    We just want a company wide directory so all employees have same data and we only need to keep this updated centrally.

  • Nactel Admin
    Oct 6, 2022

    It blows my mind how Ring Central does not have this in their system yet. They need to realize that this has been a standard feature for decades and it looks bad telling a customer that they do not have a Global Speed Dial list in a brand new phone system. Major, Major oversite on Ring Central's end. Please add this feature!

  • Mark Huber
    Aug 25, 2022

    Voted and now just adding a comment to keep this alive.

  • Sean McKenna
    Aug 17, 2022

    This was created 2 years ago... WHY HASN'T THIS FEATURE BEEN ADDED YET?? Shared contacts are an absolute must have! How many votes do you need to have to get this done? RingCentral you need to add this immediately.

  • Doctor Dabney
    Jun 13, 2022

    While this is annoying and I absolutely agree the feature needs to be added ASAP, here is a work-around.. which may be tedious depending on how many extensions you have and how frequently your users add contacts. If you log in to the extension of a user through the website, you can download their contacts as a csv file. Then you can log in to the extension of another user and import those contacts. You can choose whether you want to completely replace the contacts, or just add the unique ones. If you have more extensions after that, I would just download the csv file of the extension who just updated theirs and then pass that along to the next one and repeat as often as necessary.

  • Alexander Dicke
    Jun 7, 2022

    This needs to be added stat. The fact that other obsolete on-premise solutions have this feature, while a hosted cloud solution does not, boggles the mind. How do other businesses on RingCentral provision staff's phone systems with the appropriate configuration? I represent a company of 18 end users and I can only image the nightmare larger companies have with standardizing a configuration for their entire staff. Perhaps I am too controlling when it comes to what is displayed on our staff's phone dss keys. Anyhow cheers!

  • Nathan Ramsden-Lock
    Apr 15, 2022

    Duplicate of https://ideas.ringcentral.com/ideas/ENTCOM-I-51 Contacts: share my Personal Contacts with all users

  • Gordae Clarke
    Feb 14, 2022

    I don't understand why this function has to even be considered. I've added contacts and later realized that my team doesn't have access to those contacts that we all have to be in contact with on a regular basis.

  • James Esch
    Oct 28, 2021

    This is very obviously needed. Every company has contacts that each user will use.
    It's not necessary that all users add their own contacts. If we eventually get this option hopefully we can combine all user's existing contacts.

  • michael chon
    Oct 14, 2021

    the functionality shouldnt just be for speed dial, the ability to see which client is calling us on the caller ID is a pretty key function once all the contacts have been added to the directory.

  • michael chon
    Oct 14, 2021

    Avaya IP office had this function, now we are starting to move from Avaya IP office to Avaya Cloud Office powered by ring central and there is no such functionality. Quite disappointing.

  • Jeff Byrn
    May 14, 2021

    We have Verizon One Talk right now, pending our RingCentral account going live, and they have what's Virtual On-Net Extensions and we love it. It looks like it would be very easy to implement if anyone from RC is listening... We input the name and number to be dialed along with the 4 digit extension we can simply dial quickly to place the call.

  • Guest
    May 14, 2021

    We came up with a clunky, but acceptable workaround. For every number you want as a speed dial, create a call queue. Put a single user (doesn't matter who) as the call queue member. Set the call queue's working hours to an obscure time such as 2:00-2:15 AM on Sundays. Set the "after hours" setting to "forward caller to external number." Set your desired speed dial target as the external number. We have approximately 30 system wide speed dials set up this way like our old Avaya IP office system had.

  • Nathan Ramsden-Lock
    Apr 15, 2021

    Don't hold your breath - this has been asked for multiple times of the last 6 years and they still haven't delivered it. with the old RC phone app you could at least integrate with a public folder in outlook - but they have left this facility out of the new app :-(


  • Ole Jensen
    Apr 5, 2021

    Please make this happen. Programming multiple speed dials on each device is very time consuming.

  • Bobby Lunceford
    Mar 4, 2021

    Has anyone found an alternative platform that supports this well?


    I'm ready to jump ship, me and my 50 users have only been on the platform 2 weeks. Apparently we can do some crazy manual provision crap but I am only one person, not an IT company.


    They clearly already have the LDAP connection to display company members in the company directory but will only show users here, just open this up to allow us to add contacts...PLEASE.


    Also was told if we do manual provision we cannot page to the phones and the phones are out of warranty and will not be supported. So we literally cannot make this work at this point with RingCentral.

  • Mark Moes
    Feb 11, 2021

    This is a critical function. I agree with other commenters....this is very basic function that exists on Legacy Norstar Phones from the 90's. Surely it should be available on a modern phones system like Ring Central. Like others I never asked the question before signing up with Ring Central and then discovered this deficiency.

  • Joe Cache - 1601
    Jan 13, 2021

    Along with this would be the ability to 'check' off the contacts visibility - to hide a contact. This would be quite useful for groups, users, and other bits that normal users really don't need to see.

  • RC User
    Jan 13, 2021

    Agree very surprised this isnt available as seems a very fundamental or basic feature. Ability to upload global contacts from one place rather than get 20 or 200 people to all update individfually.

  • Guest
    Dec 21, 2020

    I am a new customer and was literally SHOCKED that I could not program a speed dial from the admin console. I almost dumped the entire system. I mean this is such an obvious thing that I never bothered to ask for it.

  • Load older comments
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Set Speed Dial using RingCentral App

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Set up Speed Dial using RingCentral App that will reflect with deskphone as well
Rafael Umali 11 months ago in RingCentral Web/Desktop App 0 Future consideration
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Would like shared company address book for all RC phones

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Would love to be able to share address book entries to all phones in our company. In the Desktop App currently there is a "Company" Address book that only includes our phones, and a "personal" address book where all entries are stored. Would like ...
over 2 years ago in RingCentral Phone 6 Future consideration