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Speed Dial: Company wide directory for Speed Dial

Our company has several dozen contacts that everyone in the office uses.
We don't want to have to WASTE TIME programing each phone with the names and numbers.
We want to create a Single, Company Wide, Shared, Directory of Speed Dial numbers and names.
if a number needs editing, or we want to add a number, or delete a number, we only have to do it once !!!

  • Deleted user
  • Jul 29 2020
  • Under Consideration
Product Line RingCentral Phone
  • Attach files
  • James Esch commented
    28 Oct 06:08pm

    This is very obviously needed. Every company has contacts that each user will use.
    It's not necessary that all users add their own contacts. If we eventually get this option hopefully we can combine all user's existing contacts.

  • michael chon commented
    14 Oct 08:15am

    the functionality shouldnt just be for speed dial, the ability to see which client is calling us on the caller ID is a pretty key function once all the contacts have been added to the directory.

  • michael chon commented
    14 Oct 08:09am

    Avaya IP office had this function, now we are starting to move from Avaya IP office to Avaya Cloud Office powered by ring central and there is no such functionality. Quite disappointing.

  • Jeff Byrn commented
    14 May 10:56pm

    We have Verizon One Talk right now, pending our RingCentral account going live, and they have what's Virtual On-Net Extensions and we love it. It looks like it would be very easy to implement if anyone from RC is listening... We input the name and number to be dialed along with the 4 digit extension we can simply dial quickly to place the call.

  • Guest commented
    14 May 05:42pm

    We came up with a clunky, but acceptable workaround. For every number you want as a speed dial, create a call queue. Put a single user (doesn't matter who) as the call queue member. Set the call queue's working hours to an obscure time such as 2:00-2:15 AM on Sundays. Set the "after hours" setting to "forward caller to external number." Set your desired speed dial target as the external number. We have approximately 30 system wide speed dials set up this way like our old Avaya IP office system had.

  • Nathan Ramsden-Lock commented
    15 Apr 06:02pm

    Don't hold your breath - this has been asked for multiple times of the last 6 years and they still haven't delivered it. with the old RC phone app you could at least integrate with a public folder in outlook - but they have left this facility out of the new app :-(

  • Ole Jensen commented
    5 Apr 07:38pm

    Please make this happen. Programming multiple speed dials on each device is very time consuming.

  • Bobby Lunceford commented
    4 Mar 03:58pm

    Has anyone found an alternative platform that supports this well?

    I'm ready to jump ship, me and my 50 users have only been on the platform 2 weeks. Apparently we can do some crazy manual provision crap but I am only one person, not an IT company.

    They clearly already have the LDAP connection to display company members in the company directory but will only show users here, just open this up to allow us to add contacts...PLEASE.

    Also was told if we do manual provision we cannot page to the phones and the phones are out of warranty and will not be supported. So we literally cannot make this work at this point with RingCentral.

  • Mark Moes commented
    11 Feb 04:45am

    This is a critical function. I agree with other commenters....this is very basic function that exists on Legacy Norstar Phones from the 90's. Surely it should be available on a modern phones system like Ring Central. Like others I never asked the question before signing up with Ring Central and then discovered this deficiency.

  • Joe Cache commented
    13 Jan 06:16pm

    Along with this would be the ability to 'check' off the contacts visibility - to hide a contact. This would be quite useful for groups, users, and other bits that normal users really don't need to see.

  • RC User commented
    13 Jan 10:19am

    Agree very surprised this isnt available as seems a very fundamental or basic feature. Ability to upload global contacts from one place rather than get 20 or 200 people to all update individfually.

  • Guest commented
    21 Dec, 2020 11:35am

    I am a new customer and was literally SHOCKED that I could not program a speed dial from the admin console. I almost dumped the entire system. I mean this is such an obvious thing that I never bothered to ask for it.

  • Guest commented
    11 Nov, 2020 01:08am

    Also, how about adding more contacts? I would like to get 100K instead of limiting to 10K

  • Hidden Name commented
    9 Nov, 2020 08:35pm

    Our 25 year old Norstar Meridian phones had this and they still work!

  • Ashley Michael commented
    4 Nov, 2020 08:09pm

    To add: Would also like to be able to dial by voice for internal numbers from a shared directory. Other VOIP systems allow you to do this, even from a physical desk phone. I would press a button on your phone and it asks "who would you like to call?" and you say "reception" or "John Smith" (however the names are recorded in the shared directory). Eliminates the need to do a manual lookup or remember the extension number.

  • Evan Allado commented
    19 Sep, 2020 11:33pm

    We are using Ringcentral via the downloaded app. It will be best if we can save/use speed dial access in calling our drivers.

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