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Status Future consideration
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

Speed Dial: Company wide directory for Speed Dial

Our company has several dozen contacts that everyone in the office uses.
We don't want to have to WASTE TIME programing each phone with the names and numbers.
We want to create a Single, Company Wide, Shared, Directory of Speed Dial numbers and names.
if a number needs editing, or we want to add a number, or delete a number, we only have to do it once !!!

Product Line RingCentral Phone
  • Mark Griffith Jr
    Reply
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    Sep 18, 2023

    Searched on how to turn on a company shared contact list that each user could update, for universal access, and found that it has been requested for years but does not exist. Very surprised this is not a priority. This should not be merged with "add personal contacts to company directory" as don't need to add each person's personal contacts, just ones that the entire company uses. Please RingCentral, put this as a top priority.

  • Patti Markwood
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    Jun 27, 2023

    We went from a premise based PBX "Panasonic" to Ring Central hosted and have lost the ability to easy upload contacts in our company directory on the physical phones. This is a huge inconvenience.

  • Eranga Gihan
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    May 17, 2023

    This is a MUST HAVE feature since that helps the customers to keep their existing global address book and looking forward to have this enabled soon.

  • Brian Jobes
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    Apr 3, 2023

    Just merged over from Mitel they had a global phone book for years. Cant believe RC doesnt have this in Admin. Causing big problems here not having our company contacts (outside) loaded.

  • Lori Rule
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    Mar 24, 2023

    A little silly to ask everyone ina. company to add each contact individually. It's a huge time sink. We need to be able to share our contacts with our team members. This is a MUST HAVE.

  • Peter Lloyd-Jones
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    Mar 19, 2023

    I agree with all the comments below. This is a standard feature on all previous Avaya systems and is really not a complex feature, but is essential. We wish to load in all of our company mobiles as speed dials and manage them centrally.

  • Computer 1
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    Mar 18, 2023

    This is should be a requirement MUST HAVE. Its amazing this isn't an option already. PLEASE ADD THIS! This was requested in 2020 - 3 years ago


  • Andrew Brown
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    Feb 10, 2023

    This is a MUST HAVE. I am SO surprised this isn't an option already. PLEASE ADD THIS!

  • Kai Tang
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    Oct 25, 2022

    We just want a company wide directory so all employees have same data and we only need to keep this updated centrally.

  • Nactel Admin
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    Oct 6, 2022

    It blows my mind how Ring Central does not have this in their system yet. They need to realize that this has been a standard feature for decades and it looks bad telling a customer that they do not have a Global Speed Dial list in a brand new phone system. Major, Major oversite on Ring Central's end. Please add this feature!

  • Mark Huber
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    Aug 25, 2022

    Voted and now just adding a comment to keep this alive.

  • Sean McKenna
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    Aug 17, 2022

    This was created 2 years ago... WHY HASN'T THIS FEATURE BEEN ADDED YET?? Shared contacts are an absolute must have! How many votes do you need to have to get this done? RingCentral you need to add this immediately.

  • Doctor Dabney
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    Jun 13, 2022

    While this is annoying and I absolutely agree the feature needs to be added ASAP, here is a work-around.. which may be tedious depending on how many extensions you have and how frequently your users add contacts. If you log in to the extension of a user through the website, you can download their contacts as a csv file. Then you can log in to the extension of another user and import those contacts. You can choose whether you want to completely replace the contacts, or just add the unique ones. If you have more extensions after that, I would just download the csv file of the extension who just updated theirs and then pass that along to the next one and repeat as often as necessary.

  • Alexander Dicke
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    Jun 7, 2022

    This needs to be added stat. The fact that other obsolete on-premise solutions have this feature, while a hosted cloud solution does not, boggles the mind. How do other businesses on RingCentral provision staff's phone systems with the appropriate configuration? I represent a company of 18 end users and I can only image the nightmare larger companies have with standardizing a configuration for their entire staff. Perhaps I am too controlling when it comes to what is displayed on our staff's phone dss keys. Anyhow cheers!

  • Nathan Ramsden-Lock
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    Apr 15, 2022

    Duplicate of https://ideas.ringcentral.com/ideas/ENTCOM-I-51 Contacts: share my Personal Contacts with all users

  • Gordae Clarke
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    Feb 14, 2022

    I don't understand why this function has to even be considered. I've added contacts and later realized that my team doesn't have access to those contacts that we all have to be in contact with on a regular basis.

  • James Esch
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    Oct 28, 2021

    This is very obviously needed. Every company has contacts that each user will use.
    It's not necessary that all users add their own contacts. If we eventually get this option hopefully we can combine all user's existing contacts.

  • michael chon
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    Oct 14, 2021

    the functionality shouldnt just be for speed dial, the ability to see which client is calling us on the caller ID is a pretty key function once all the contacts have been added to the directory.

  • michael chon
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    Oct 14, 2021

    Avaya IP office had this function, now we are starting to move from Avaya IP office to Avaya Cloud Office powered by ring central and there is no such functionality. Quite disappointing.

  • Jeff Byrn
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    May 14, 2021

    We have Verizon One Talk right now, pending our RingCentral account going live, and they have what's Virtual On-Net Extensions and we love it. It looks like it would be very easy to implement if anyone from RC is listening... We input the name and number to be dialed along with the 4 digit extension we can simply dial quickly to place the call.

  • Load older comments
  • +330
1 MERGED

Set Speed Dial using RingCentral App

Merged
Set up Speed Dial using RingCentral App that will reflect with deskphone as well
Rafael Umali almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration
163 MERGED

Would like shared company address book for all RC phones

Merged
Would love to be able to share address book entries to all phones in our company. In the Desktop App currently there is a "Company" Address book that only includes our phones, and a "personal" address book where all entries are stored. Would like ...
about 3 years ago in RingCentral Phone 6 Future consideration