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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

Block or Text 5 Digit Numbers

I'd like to be able to block these type of numbers. We receive 1-2 SPAM messages a week from 5 digit numbers.Note: This conversation was created from a reply on: Unable to send SMS to a 5-digit number.

Product Line RingCentral Phone
  • Main Office
    Reply
    |
    Nov 30, 2023

    This is not a basic feature request ... this should have already been done ...
    I have brought this issue up for multiple years now and each time you tell me to vote for it. This is a stupid system ... if you don't see the priority of stopping spam texts that you still charge for, then you should not be in product development... FIX THIS !

  • ID Communications
    Reply
    |
    Sep 15, 2023

    Prior user comments mimic my issues. I have 51 locations with main numbers setup at the site or company level so that I can use them for CallerID purposes on the extensions within the location. It would be nice to be able to select an option to block all SMS to any particular number, even if it is set as a company or site number. The 5-digit issue for blocking calls and texts is completely unacceptable since other carriers allow it. I have entered into the master block list but continue to get these spam texts in huge numbers.

  • Joe MacHoll
    Reply
    |
    Jul 24, 2023

    We need a 'blacklist' for numbers. It does not matter how many digits. Very simple.

  • Dennis Cashton
    Reply
    |
    Jun 15, 2023

    Please fix this!!! I get several of these a week, and have no way to reply STOP. This is a constant annoyance. It would be nice to be able to select an option to block all SMS to our main phone number.

  • Matthew Joy
    Reply
    |
    Jun 6, 2023

    I have a marketing company which I cannot respond with "STOP" to cancel unwanted messages. Blocking fails to block the messages and replies fail to send to "invalid numbers"

    We opened a support request and all they were able to do is suggest asking for a feature here... SO DO IMPLEMENT A FIX IT ASAP please.

  • David Liu
    Reply
    |
    May 9, 2023

    I am having problems with all of our vendors sending us text messages. My hope is that this gets fixed soon; otherwise, as much as we want to, we have to migrate to a different service provider. It's frustrating and inconvenient. I regret porting over from Zoom, because Zoom allows for receiving and sending messages to 5-digit numbers.

  • Rich Doher
    Reply
    |
    Nov 18, 2022

    I am experiencing this same issue, from the same number. I have tried to block it but it does not seem to work, presumably because its 5 digits and not a real phone number. This is gettin out of hand, we are having numberous spam texts like this come through daily.

  • Patrick Windsor
    Reply
    |
    Nov 4, 2022

    I am getting 5 - 10 texts a day from 88022, there needs to be a way to stop them

  • Brett Shettel
    Reply
    |
    Oct 31, 2022

    These 5 digit text messages are increasing in our company and it would be extremely helpful to get this feature added to block these.

  • Andy Biddle
    Reply
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    Aug 5, 2022

    Would love the ability to block these. As someone else commented, these are very political and inflammatory.

  • Kelly Nichols
    Reply
    |
    Jun 30, 2022

    I have been waiting for this feature for sometime- please approve.


    We receive in 3-6 text messages a day from a 5 digit number that an ex-employee signed up for asking for funds for political campaigns. This is completely inappropriate for a private business to be receiving and we have no way to opt out.

  • Anel Salas
    Reply
    |
    May 31, 2022

    Please approve feature.

    I'm getting this sms often; comes from phone number with 5 digtis:

    98699


    98699 9:39 AM

    Your APPLE PAY code is 441240. DO NOT GIVE CODE TO ANYONE. ENTER IN DEVICE ONLY. For information, reply HELP or call the number of your card.

  • Stephen W. Mack, CFP
    Reply
    |
    Feb 15, 2022

    These are unsolicited and bothersome texts. Intended to lean political and create uncomfortable situations with our employees.

  • Doug Phillips
    Reply
    |
    Dec 8, 2021

    This is a serious issue honestly. If a RingCentral number ever gets on a SMS list like this, there is absolutely no way to remove it. RingCentral support can't do it for you either. The system just thinks it's an extension because it's not in the E.164 format.

  • Guest
    Reply
    |
    Nov 30, 2021

    need to be able to block spam text messages


  • Gloria Bilski
    Reply
    |
    Sep 27, 2021

    We need to be able to block short codes

  • Guest
    Reply
    |
    Sep 2, 2021

    Yes, this is a thing. There needs to be a way to block the short numbers.

  • +88
6 MERGED

Allow replies to automated text messages.

Merged
I need to be able to reply for meeting confirmations, etc. that come from automated numbers.
Guest over 2 years ago in RingCentral Phone 0 Under review
7 MERGED

Ability to reply to 5-digit SMS

Merged
Bulk text senders use a 5-digit number. Replies to these numbers (such as "STOP") fail. RC users need the ability to reply.
Ronald Ballard over 2 years ago in RingCentral Phone 0 Under review
9 MERGED

Support texting to US Short codes

Merged
Today we can use your app to text 10 digit phone numbers but not short codes. Please update your app to allow texting to short codes too.
Guest almost 3 years ago in RingCentral Mobile App 0 Under review
13 MERGED

To be able to reply on SMS from short digit numbers or 646000 number

Merged
To be able to reply on SMS from short digit numbers or 646000 number
Guest over 3 years ago in RingCentral Web/Desktop App 2 Under review
10 MERGED

Block 5 Digit Number or not Full Phone number

Merged
Customer wants to have a feature that user can block a text messages from a 5 digit phone number
Guest almost 3 years ago in RingCentral Web/Desktop App 1 Under review
9 MERGED

Option to send pictures to a five digit text number

Merged
It is not possible right now to send a photo to a five digit number, it must be a full number. This makes it very difficult when traveling
Guest almost 3 years ago in RingCentral Mobile App 0 Under review