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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

Presence: Caller on Hold causes other phone that monitor to ring

I have 2 VVX500 phones. I have set both phones to monitor all lines as well as be able to pick up a line. The problem I have is that when I place someone on hold the other phone rings. The person can "silence" the call, but you can't tell why it is ringing so it is possible that person will pick up the line. I don't want the other phone to ring when a call is placed on hold. The help desk had me turn off the "Ring my phone when any user I am monitoring rings" to stop this, but of course now she can't hear any of the lines. The support desk said there isn't a fix for this. I would love for someone to work this bug out for us! Thank you!

Product Line RingCentral Phone
  • Guest
    Nov 2, 2021

    It seems that when a call comes into a line being monitored by others, the other phones should ring, but if that call is answered and then put on hold, it should not ring the other phones, but maybe beep every 30 seconds or so and flash and show that the call is on-hold.

  • Robert Tinsley
    Oct 5, 2021

    Any updates on this one?

    We have 50 locations and all of them would like this feature to be adjusted the like the original poster said.

  • Anthony Cherry
    Jan 4, 2021

    Are there any eyes on tjis request? How this function is "working as designed" is beyond me.

  • +62