Community Ideas

Welcome! We're glad you're here.

In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.

We can't wait to hear your bright ideas!

Hold Music: Allow multiple audio files for hold music, played at random.

We just migrated a client over to Ring central. Something they asked for that I'm surprised has not been requested more, is the option for hold music to have multiple files, and for those files to randomly play when someone is put on hold. In this instance, they are using a recorded company testimonial as their hold music. They have several files like this, and would like to be able to rotate through them instead of clients hearing the same one over and over again. When I started investigating the options for hold music, I was definitely surprised at the lack there of. I think this could be highly beneficial for our client as well as others.

  • Deleted user
  • Jul 29 2020
Product Line RingCentral Phone
  • Attach files
  • Guest commented
    3 Jul 02:08pm

    Random hold messages, or random would be fantastic, also the ability to schedule hold messages by day or time would be a workable solution as well. That way I could curate my hold message by day or even around holidays

  • Joe Cache commented
    24 Dec, 2020 10:12pm

    To add to this, there's nothing more annoying when on hold for support, and it's the same file played over and over - and since the system pops in every XX seconds - it starts the same audio file from the beginning. Every time.

    The ability to stage audio files, either random or straight down, for playback order would be nice to see.

    Perhaps even a listing of available public domain 'hold music' options - so that Admins can play a sample and structure accordingly.

  • +58