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Status Planned
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

Hold Music: Allow multiple audio files for hold music, played at random.

We just migrated a client over to Ring central. Something they asked for that I'm surprised has not been requested more, is the option for hold music to have multiple files, and for those files to randomly play when someone is put on hold. In this instance, they are using a recorded company testimonial as their hold music. They have several files like this, and would like to be able to rotate through them instead of clients hearing the same one over and over again. When I started investigating the options for hold music, I was definitely surprised at the lack there of. I think this could be highly beneficial for our client as well as others.

Product Line RingCentral Phone
  • William Gryder
    Aug 8, 2023

    This would be a great addition to the product.

  • Brad -
    Jun 26, 2023

    It shows that this is "planned" - any idea when it's planned for?

  • Jared Leake
    May 1, 2023

    Any updates on this? Seems pretty basic...

  • B K
    Nov 14, 2022

    What I suggested -

    Enable Audio Stream to play for on hold + IVR to choose type of Music / Content

    1 - Essential enable Web based URL(s) or ATA input(S) of 1 or more Audio Streams for on hold music.

    2 - When a person is on hold they can select the type of music they listen to (like what Apple does as an example) ... through a IVR.

    3 - Enable a stream to also be able to be played on a single or multicast SIP enable speaker array and then be able to interrupt that (muting the stream) when an alarm or announcement needs to be made (like in a large department store).

  • Shara Perez
    Dec 20, 2021

    This seems to basic, fundamental. And also the ability for it to play continuously on a loop so that the music doesn't just initiate every time a call comes in.

  • James Esch
    Oct 28, 2021

    This is definitely needed. Suprosed it's not an existing feature, I'm sure everyone that uses hold music would use multiple files in random order.

  • Guest
    Jul 3, 2021

    Random hold messages, or random would be fantastic, also the ability to schedule hold messages by day or time would be a workable solution as well. That way I could curate my hold message by day or even around holidays

  • Joe Cache - 1601
    Dec 24, 2020

    To add to this, there's nothing more annoying when on hold for support, and it's the same file played over and over - and since the system pops in every XX seconds - it starts the same audio file from the beginning. Every time.

    The ability to stage audio files, either random or straight down, for playback order would be nice to see.

    Perhaps even a listing of available public domain 'hold music' options - so that Admins can play a sample and structure accordingly.

  • +58

Allow multiple music files to be uploaded for connecting and hold music

It would be great to be able to upload more than one music file for callers to hear either as they're waiting to be connected or placed on hold. Additionally, the files should be able to be cycled through so as calls come through, the callers don'...
Guest almost 2 years ago in RingCentral Admin Portal 0 Planned

Custom messaging with hold music

Custom messages should be able to be placed intermittently with hold music - otherwise recorded messages just play on a loop frustrating those on hold.
Heather Pauquette about 1 year ago in RingCentral Phone 0 Planned

Globally Change hold music for all users

also connecting music.
Guest over 2 years ago in RingCentral Phone 1 Planned