RELATED IDEAS
Hold Music: Allow multiple audio files for hold music, played at random.
We just migrated a client over to Ring central. Something they asked for that I'm surprised has not been requested more, is the option for hold music to have multiple files, and for those files to randomly play when someone is put on hold. In this instance, they are using a recorded company testimonial as their hold music. They have several files like this, and would like to be able to rotate through them instead of clients hearing the same one over and over again. When I started investigating the options for hold music, I was definitely surprised at the lack there of. I think this could be highly beneficial for our client as well as others.
| Product Line | RingCentral Phone |
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- +58
1
MERGED
Allow multiple music files to be uploaded for connecting and hold music
Merged
It would be great to be able to upload more than one music file for callers to hear either as they're waiting to be connected or placed on hold. Additionally, the files should be able to be cycled through so as calls come through, the callers don'...
0
Planned
1
MERGED
What I suggested - https://ideas.ringcentral.com/ideas/CUSTCOM-I-7181
Enable Audio Stream to play for on hold + IVR to choose type of Music / Content
1 - Essential enable Web based URL(s) or ATA input(S) of 1 or more Audio Streams for on hold music.
2 - When a person is on hold they can select the type of music they listen to (like what Apple does as an example) ... through a IVR.
3 - Enable a stream to also be able to be played on a single or multicast SIP enable speaker array and then be able to interrupt that (muting the stream) when an alarm or announcement needs to be made (like in a large department store).
This seems to basic, fundamental. And also the ability for it to play continuously on a loop so that the music doesn't just initiate every time a call comes in.
This is definitely needed. Suprosed it's not an existing feature, I'm sure everyone that uses hold music would use multiple files in random order.
Random hold messages, or random would be fantastic, also the ability to schedule hold messages by day or time would be a workable solution as well. That way I could curate my hold message by day or even around holidays
To add to this, there's nothing more annoying when on hold for support, and it's the same file played over and over - and since the system pops in every XX seconds - it starts the same audio file from the beginning. Every time.
The ability to stage audio files, either random or straight down, for playback order would be nice to see.
Perhaps even a listing of available public domain 'hold music' options - so that Admins can play a sample and structure accordingly.