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Status Planned
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

RELATED IDEAS

Call queue: Send Group Voicemail to multiple Extensions

Being limited to sending Group Voicemails to an email only, should be updated to allow for sending Group Voicemails to Multiple extensions. Some users may not have access to email when in remote locations such as mines.

Product Line RingCentral Phone
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  • Admin
    Jessica Hernandez
    Reply
    |     Apr 19, 2022

    Hi everyone, happy to say this feature, https://support.ringcentral.com/article/Shared-Voicemail-Feature.html, is being extended to call queues in Summer 2022.

  • Catherine Smithmyer
    Reply
    |     May 22, 2021

    Likewise, it should be possible to send Call Queue voicemail to the extensions of multiple Call Queue members or to give Call Queue members access not only to their own voicemail, but also to the Call Queue voicemail without having to log out of their own extension and log back in as the Call Queue extension. This is especially important for HIPAA-enabled customers because we cannot receive the Call Queue voicemails directly in our email - we receive a non-playable notification only, and then still have to log into the Call Queue extension to actually hear the voicemail.

  • +58
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Call queue to VM flexibility

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I have a team that shares a workload. All calls coming through one number are handled by a team of people. Currently, calls come through a call queue set on rotating. The problem I am seeking a solution for: Calls can only go to one voicemail so i...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Planned
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Send Call Queue voicemail to multiple user's App

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Guest almost 2 years ago in RingCentral Web/Desktop App 0 Planned
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When voicemails are left on call queue lines, the only way for call queue members to view the message is by being granted manager access on the queues. This would also give them permission to edit members of a call queue. There needs to be a call ...
Guest almost 2 years ago in RingCentral Phone 0 Planned
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Add shared or rotating VM receiving and faxes

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RingCentral, in a massive oversight, does NOT allow members of a queue to all share incoming voicemails or faxes to a business. This wouldn't be all that traumatic....if you could share VMs or faxes with collegues in either individual or batch for...
Guest almost 2 years ago in RingCentral Admin Portal 0 Planned
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Call Queue Voicemail Notifications in the App - Request / Idea

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Currently Call Queue Notifications could be sent to the email or can be checked in the Admin Portal. It will be very useful for our RC Customers to be able to receive those notifications in the RC App.
Teodora Bechard about 1 year ago in RingCentral Web/Desktop App 0 Planned
2 MERGED

Small Company main voicemail go to two extensions

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We have a small company set up under a main phone with extension 101 & 102. When a call doesn't get answered the voice mail ends up only in ext102 computer app. But this voicemail is not visible from any other location (ex cell phone app). In ...
Guest about 2 years ago in RingCentral Phone 0 Planned
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Send VM to deskphones of all members from Call queue

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Send VM to deskphones of all members from Call queue
Jenny Zarate about 1 year ago in RingCentral Admin Portal 0 Planned
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Make Call Queue Voicemails accessible to Call Queue users from within the RingCentral App

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Allows are users to easily access voicemails. This also allows agents to know if the voicemail is unheard or heard, and easily call a customer back.
Inflow Engineering 10 months ago in RingCentral Web/Desktop App 0 Planned
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Enable all users in call queue access to a general mailbox on desk phone.

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I have 3 scheduling coordinators that need access to the main voicemail from their desktop phones.
Bethany Lapotsky over 2 years ago in RingCentral Phone 6 Planned
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Call Queue voicemails: Ability to send to multiple extensions instead of going to the online-only "Messages"

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Users with Desk phones will have access to Call Queue voicemails For example, we have a call queue with custom rules to send calls to different users. If a caller leaves a voicemail it should go to the intended recipient of the call queue (or at l...
Guest over 2 years ago in RingCentral Phone 1 Planned
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Call Queue Voicemails

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Hi RingCentral, please enable the feature on the new app where the call queues can receive voicemails through the App instead of their work emails. If that feature can be enabled that will help tremendously helpful for my team. That is one of the ...
Guest over 2 years ago in RingCentral Web/Desktop App 5 Planned
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Shared VM and Fax suggestion

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Share faxes or voicemails amongst users within the same queue....without having to leave the RingCentral app. To be as specific as possible, make the incoming fax and voicemail section shareable across users, so if one user checks a voicemail it b...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Planned