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Status Implemented
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

Call queue: Send Group Voicemail to multiple Extensions

Being limited to sending Group Voicemails to an email only, should be updated to allow for sending Group Voicemails to Multiple extensions. Some users may not have access to email when in remote locations such as mines.

Product Line RingCentral Phone
  • ADMIN RESPONSE
    Apr 6, 2023

    Hi everyone, I'm marking this as Implemented with the feature release of Shared Voicemail.


    If this does not work for your use case, please add your detailed use cases.

  • Jim Moskosky
    Reply
    |
    May 4, 2023

    We are not able to view the Add/Edit option of the Co-Recipient. Please see attached pics that show missing Co-Recipient option.

    1 reply
  • Ralph Crespo
    Reply
    |
    Apr 20, 2023

    Hi Admin, this feature works great with the exception of not being able to delete the calls from the Shared Voicemailbox. My client does not have a receptionist nor do they have dedicated staff to each phone. When the calls come in they go to the call queue and if a vmail is left, one of the members in that call queue would need to address it and delete it from the queue after it's addressed. Having the ability to delete those messages from the RC App would be the ideal scenario. Thanks!

    1 reply
  • Admin
    Jessica Hernandez
    Reply
    |
    Apr 19, 2022

    Hi everyone, happy to say this feature, Managing Shared Voicemails, is being extended to call queues in Summer 2022.

    6 replies
  • Catherine Smithmyer - she, her
    Reply
    |
    May 22, 2021

    Likewise, it should be possible to send Call Queue voicemail to the extensions of multiple Call Queue members or to give Call Queue members access not only to their own voicemail, but also to the Call Queue voicemail without having to log out of their own extension and log back in as the Call Queue extension. This is especially important for HIPAA-enabled customers because we cannot receive the Call Queue voicemails directly in our email - we receive a non-playable notification only, and then still have to log into the Call Queue extension to actually hear the voicemail.

  • +60
1 MERGED

Call queue to VM flexibility

Merged
I have a team that shares a workload. All calls coming through one number are handled by a team of people. Currently, calls come through a call queue set on rotating. The problem I am seeking a solution for: Calls can only go to one voicemail so i...
Guest about 3 years ago in RingCentral Web/Desktop App 0 Implemented
2 MERGED

Send Call Queue voicemail to multiple user's App

Merged
Have voicemails visible on multiple user's app.
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Implemented
2 MERGED

Call Queue Voicemail Inbox

Merged
When voicemails are left on call queue lines, the only way for call queue members to view the message is by being granted manager access on the queues. This would also give them permission to edit members of a call queue. There needs to be a call ...
Guest over 2 years ago in RingCentral Phone 0 Implemented
2 MERGED

Add shared or rotating VM receiving and faxes

Merged
RingCentral, in a massive oversight, does NOT allow members of a queue to all share incoming voicemails or faxes to a business. This wouldn't be all that traumatic....if you could share VMs or faxes with collegues in either individual or batch for...
Guest almost 3 years ago in RingCentral Admin Portal 0 Implemented
1 MERGED

Call Queue Voicemail Notifications in the App - Request / Idea

Merged
Currently Call Queue Notifications could be sent to the email or can be checked in the Admin Portal. It will be very useful for our RC Customers to be able to receive those notifications in the RC App.
Teodora Bechard about 2 years ago in RingCentral Web/Desktop App 0 Implemented
2 MERGED

Small Company main voicemail go to two extensions

Merged
We have a small company set up under a main phone with extension 101 & 102. When a call doesn't get answered the voice mail ends up only in ext102 computer app. But this voicemail is not visible from any other location (ex cell phone app). In ...
Guest about 3 years ago in RingCentral Phone 0 Implemented
1 MERGED

Send VM to deskphones of all members from Call queue

Merged
Send VM to deskphones of all members from Call queue
Jenny Zarate about 2 years ago in RingCentral Admin Portal 0 Implemented
8 MERGED

Make Call Queue Voicemails accessible to Call Queue users from within the RingCentral App

Merged
Allows are users to easily access voicemails. This also allows agents to know if the voicemail is unheard or heard, and easily call a customer back.
Inflow Engineering over 1 year ago in RingCentral Web/Desktop App 0 Implemented
8 MERGED

Enable all users in call queue access to a general mailbox on desk phone.

Merged
I have 3 scheduling coordinators that need access to the main voicemail from their desktop phones.
Bethany Lapotsky over 3 years ago in RingCentral Phone 6 Implemented
4 MERGED

Call Queue voicemails: Ability to send to multiple extensions instead of going to the online-only "Messages"

Merged
Users with Desk phones will have access to Call Queue voicemails For example, we have a call queue with custom rules to send calls to different users. If a caller leaves a voicemail it should go to the intended recipient of the call queue (or at l...
Guest about 3 years ago in RingCentral Phone 1 Implemented
24 MERGED

Call Queue Voicemails

Merged
Hi RingCentral, please enable the feature on the new app where the call queues can receive voicemails through the App instead of their work emails. If that feature can be enabled that will help tremendously helpful for my team. That is one of the ...
Guest over 3 years ago in RingCentral Web/Desktop App 5 Implemented
3 MERGED

Shared VM and Fax suggestion

Merged
Share faxes or voicemails amongst users within the same queue....without having to leave the RingCentral app. To be as specific as possible, make the incoming fax and voicemail section shareable across users, so if one user checks a voicemail it b...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Implemented