RELATED IDEAS
Call queue: Send Group Voicemail to multiple Extensions
Being limited to sending Group Voicemails to an email only, should be updated to allow for sending Group Voicemails to Multiple extensions. Some users may not have access to email when in remote locations such as mines.
| Product Line | RingCentral Phone |
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ADMIN RESPONSEApr 6, 2023
Hi everyone, I'm marking this as Implemented with the feature release of Shared Voicemail.
If this does not work for your use case, please add your detailed use cases.
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- +60
1
MERGED
Call queue to VM flexibility
Merged
I have a team that shares a workload. All calls coming through one number are handled by a team of people. Currently, calls come through a call queue set on rotating. The problem I am seeking a solution for: Calls can only go to one voicemail so i...
0
Implemented
2
MERGED
2
MERGED
2
MERGED
Add shared or rotating VM receiving and faxes
Merged
RingCentral, in a massive oversight, does NOT allow members of a queue to all share incoming voicemails or faxes to a business. This wouldn't be all that traumatic....if you could share VMs or faxes with collegues in either individual or batch for...
0
Implemented
1
MERGED
2
MERGED
Small Company main voicemail go to two extensions
Merged
We have a small company set up under a main phone with extension 101 & 102. When a call doesn't get answered the voice mail ends up only in ext102 computer app. But this voicemail is not visible from any other location (ex cell phone app). In ...
0
Implemented
1
MERGED
8
MERGED
8
MERGED
4
MERGED
Call Queue voicemails: Ability to send to multiple extensions instead of going to the online-only "Messages"
Merged
Users with Desk phones will have access to Call Queue voicemails For example, we have a call queue with custom rules to send calls to different users. If a caller leaves a voicemail it should go to the intended recipient of the call queue (or at l...
1
Implemented
24
MERGED
3
MERGED
Shared VM and Fax suggestion
Merged
Share faxes or voicemails amongst users within the same queue....without having to leave the RingCentral app. To be as specific as possible, make the incoming fax and voicemail section shareable across users, so if one user checks a voicemail it b...
0
Implemented
We are not able to view the Add/Edit option of the Co-Recipient. Please see attached pics that show missing Co-Recipient option.
Hi Admin, this feature works great with the exception of not being able to delete the calls from the Shared Voicemailbox. My client does not have a receptionist nor do they have dedicated staff to each phone. When the calls come in they go to the call queue and if a vmail is left, one of the members in that call queue would need to address it and delete it from the queue after it's addressed. Having the ability to delete those messages from the RC App would be the ideal scenario. Thanks!
Hi everyone, happy to say this feature, Managing Shared Voicemails, is being extended to call queues in Summer 2022.
Likewise, it should be possible to send Call Queue voicemail to the extensions of multiple Call Queue members or to give Call Queue members access not only to their own voicemail, but also to the Call Queue voicemail without having to log out of their own extension and log back in as the Call Queue extension. This is especially important for HIPAA-enabled customers because we cannot receive the Call Queue voicemails directly in our email - we receive a non-playable notification only, and then still have to log into the Call Queue extension to actually hear the voicemail.