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Status Under review
Created by Guest
Created on Jul 29, 2020

Desktop App: Memory Usage too high

Has anyone else noticed that the Softphone application gobbles up memory? My front counter PC is an average PC. Dual Core, 4GB of memory, hybrid hard drive. Lately I've noticed it was just dogging. HD light on constantly. All I ever really run on it is Chrome (very few tabs) and Quickbooks. So finally determined to figure out why it was so slow I start looking at the system internals and, well, come to find out the RC Softphone app was using TONS of memory:

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1246050/RackMultipart20150728-2407-1cqosbl-RC_Memory_Hog_inlinepng1438116495
I was floored by the memory consumption. And even idle, it was pinging the CPU for 3-10% on a regular basis. Needless to say, I disabled it on startup and recovered a nice chunk of RAM.

Product Line RingCentral App
  • Admin
    Jessica Hernandez
    Mar 3, 2022

    Hi Richenda, the beta was run last July 2021, they are currently not looking for more participants. They did implement some changes based on the beta, but it is a feature they are constantly working on. Thank you for your interest though!

  • Richenda Gould
    Feb 27, 2022

    @admin I would be interested in helping to beta test this!

  • Z Virtual Switchboard
    Feb 10, 2022

    Did this ever happen. Desktop app still consumes too much memory

  • Admin
    Jessica Hernandez
    Jul 1, 2021

    Hi Everyone,

    The product team is currently looking for customers interested in beta testing RCV CPU Optimization in the RingCentral app, desktop version.

    If you are interested, please comment below! We'll be using your ideas portal profile email address to follow up, so if this is not your preferred email or the email attached to your RingCentral account, please indicate what email to use. Thank you!

  • +54

App is cumbersome. Takes up to much memory,

App is cumbersome. Takes up to much memory,
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review