Community Ideas

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SMS: print option for text messaging

I am a U.S. business that works with real estate. I would like for you to consider adding a feature to text messaging (SMS) that would allow us to print out the conversation so that we can put it in our files if we need to. The only way I know to do it right now is a cut and paste into a word program and that is tedious and slow.

  • Deleted user
  • Jul 29 2020
Product Line RingCentral Phone
  • Attach files
  • sarah williams commented
    20 Sep 07:53pm

    yes I agree this would be extremely helpful, I am an insurance agency and its very helpful to have documented proof of changes etc.

  • Brad Klyn commented
    5 Jul 04:40pm

    It's a common request for SMS through mobile phones to be able to export or print SMS conversations. I would have thought such a robust solution like RC would have that built in - hands down.

  • Guest commented
    24 Jun 03:28pm

    I agree! Sending entire text conversations to a printable document is a much needed feature.

  • Dawn Hartwell commented
    16 Jun 07:52pm

    I just copy and paste to a work doc. Control A, then click on the eraser to clear all the formating and it's perfect.

  • LaVon Jones commented
    15 Jun 05:22pm

    I agree with being able to print the text messages. Sometimes you need to document things in Business. RingCentral is for Business Users.

  • Guest commented
    15 May 07:00pm

    I strongly recommend it! I need to be able to print the text!

  • Guest commented
    10 May 02:48pm

    I couldn't agree more! I am also in RE and more, and, for better or worse, more agents and clients are communicating via text. There's an old saying that those with the best documentation win, and this is simply too tedious. One of the reasons we require our ahents use RC is for the audit trail. If there's not an easy way to produce the audit trail it make me question the investment in RC to begin with.

  • Emily Daugherty commented
    23 Apr 02:49pm

    As a Property Management Company, text messaging is a high percentage of how our tenants communicate with us. That being said, there are times we must print out the text conversations for documentation. Having a "print thread" option would save so much time in documenting conversations. Please consider adding this feature.

  • Christi Baus commented
    31 Mar 09:05pm

    We should at the very least be able to copy and paste the chat, that isn't even possible it just comes out WHITE. This is not NOT very well thought out

  • Megan Greene commented
    30 Mar 06:48pm

    I work for a lawfirm. We need the ability to print correspodnence with clients, other parties for future reference. Please add this feature ASAP

  • Guest commented
    26 Mar 04:09pm

    Please add this feature ASAP

  • Guest commented
    12 Mar 06:17pm

    Please add this feature ASAP. Without being able to print them out and save them, the message feature of the app is essentially useless for our firm

  • Tom Rex commented
    3 Mar 12:13am

    much needed feature more than how pretty the app looks

  • Candice Hillman commented
    24 Feb 05:52pm

    Being able to download and/or print entire text conversations would be super helpful for our law firm.

  • Guest commented
    27 Jan 07:29pm

    I would like to download all text messages sent and received for compliance purposes

  • Guest commented
    10 Nov, 2020 07:28pm

    I want to be able to download all text messages like the call log with the content of the text in an excel file that can be sorted by phone number. It is crucial that I am able to document exchanges with my clients and save that information to the file.

  • Guest commented
    9 Nov, 2020 06:24pm

    i need to document some text messages received and this feature would be very helpful. Please make it available

  • Guest commented
    29 Oct, 2020 04:38pm

    I have this need as well. I am a lawyer, and it is a business necessity to keep a record of conversations. Even a button that allows us to copy an entire conversation, then pasting it somewhere else would work. The method that is built in, allows copying of one message, without date & time, without sender name.

  • Sara Ramos commented
    22 Oct, 2020 08:29pm

    This is an important feature that should be added, please consider adding it.

  • Amanda Perez commented
    22 Oct, 2020 07:46pm

    Please consider adding a a printing feature to the text messages thread; this is very important feature that should already be included in your program.

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