SMS: print option for text messaging

This should be a feature in the website. Something that is presentable in court. Get an attorney to help you design it.

How is this now February 2023, and this basic, rudimentary functionality is NOT available on RingCentral?? Not only am I unable to print my client communications, there's not even an option to download them. IN 2023!! I am constantly surprised and disappointed by the limitations of RingCentral for business users, and the seemingly lack of real concern on the company's part. For many of us, this is MANDATORY. Not an "it would be nice" feature, but a "MUST BE POSSIBLE" feature. And that RingClone App...? What a POS. No instructions, no clarifications, no idea whatsoever whether it will allow me to access past SMS messages and download or print, and frankly won't do anything without at least a $29 payment. TO DOWNLOAD MY OWN SMS MESSAGES???? There are so many things I want to like about RingCentral to keep this service long-term, but the company is simply just TONE DEAF at times. Ugh!!

Hi all, this is planned for December 2022, I'll post here when I have more information. Thank you!

This has been moved to Q1 2023 for now-- it will be solved via the export SMS feature coming in Q1 2023.

Downloading and printing text messages should be a BASIC feature. If not, you should not advertise to anyone who needs to keep records for legal purposes.

I simply assumed printing text message threads was possible. I agree with everyone that it's important to be able to document (easily) what the communication has been. When I tried to do so, I used the online support and searched for printing text messages. I found an article that claimed to explain how to do it. It stated, "If you have the corresponding permission, you can print or save a copy of the entire message thread. You will usually do this only when an authorized person who does not have access to the platform requests a copy of the thread. To access this feature, hover over the top bar of the thread window then click on the printer icon." I couldn't get that to work. I hovered over the text thread in the online app but never got a printer icon. I then submitted a support ticket for additional help. When I didn't get a response, I spent 30 minutes trying to get through to talk to someone. Eventually I got through and was told the feature isn't available yet!! I can't believe it's not a feature. I had to cut and paste which took some time. I can't imagine if I had to do that with a long thread. I have seen an app called "Time miner" It's probably useful for billing. But I'm also thinking if it can keep track of text threads, it can probably print out the entire thread. I'm going to check it out. Good luck everyone.

Because having a record of communications is mandatory for many occupations, especially for law offices that use RingCentral, it is imperative we have the ability to print (or print to pdf) logs of text messages. This is ESSENTIAL and RingCentral is far behind the times in not having a print function on the app that will allow this. Please get with the times and offer the full service you purport to provide.

Hi everyone,

We understand your want for a native SMS log/ print option. In the mean time, we want to encourage you to check out this integration app: https://www.ringcentral.com/apps/ringclone.
RingClone includes support for:

1. Voice data (recorded calls and voicemails)

2. Voice logs

3. Multiple call legs

4. Complex recording and voicemail results

5. Fax activity and images (including all attachments)

6. Fax logs

7. SMS/Texting activity

8. Text conversations

9. SMS/Texting logs

10. Team messaging conversations

It's 2022. We need to be able to download these messages for documentation purposes. Even the ability to email the entire thread instead of just the incoming message would work.

This is an urgent issue at my company - seriously - why can't we just download a log of text messages exchanged in each chat?

This is now MANDATORY for Real Estate agents to send all text communication logs to the Department of Real Estate. So far i have to screenshot several hundreds of pages and send to my broker (for DRE) to be compliant. This needs to be implemented son or RC will loose tens of thousand clients, including me

How is this not an option already? Please work on this.

This feature ABSOLUTELY needs to be added. Documenting written conversations is imperative for many reasons. To ignore this requested feature is a great disservice to all of your subscribers.

I would love this feature to be implemented.

I work in a team that shares client information during pass-off / transitions between departments. Some clients prefer texts over emails, so this would be extremely helpful.

Please provide printable optione for the archived text messages.

This is essential for businesses that must keep paper files for their customers/tenants.

I would really like to see this feature added too!

I don't think anyone should have to vote on this issue. It is a mater of compliance and the feature should be immediately added. As a software developer, this is not a difficult feature to add. The text message is already available in the app so outputting it to a text file should be quick. I know I can copy and paste was is visible in the screen, but with a long thread, I the selection will not capture what is not visible.

yes I agree this would be extremely helpful, I am an insurance agency and its very helpful to have documented proof of changes etc.

It's a common request for SMS through mobile phones to be able to export or print SMS conversations. I would have thought such a robust solution like RC would have that built in - hands down.

I agree! Sending entire text conversations to a printable document is a much needed feature.