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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

Add Advanced Rules to block or forward SMS / Text Messages

We have multiple main numbers. Each number is an office number for different locations and those numbers are pointed to a call queue. For example we have 614 xxx-xxxx is going to our Columbus call queue and 336-xxx-xxxx number is going to our SalemWinston call queue and 765-xxx-xxxx is going to our Muncie call queue and so on.

Product Line RingCentral Phone
  • Cynthia Aston
    Mar 25, 2022

    We have over 50 main numbers tied to queues with patients responding to our calls to them via text. The only way we are able to receive these is by setting an email notification at our company-level extension.

    We get a lot of these which are spam or a vendor who picked up the main clinic location number from the caller ID, and we don't want to block them from Incoming Calls, here is the request:

    1. we need a way to block texts separately from phone calls;

    2. the notification needs to indicate the number that the texter addressed the text to and it needs to show up in the portal where you can go to Reply; and

    3. we would ultimately need the ability to designate for each Queue/Main Clinic Number an extension that would receive all texts to that queue.

  • Guest
    Jan 4, 2021

    We send very large numbers of text messages to our customers announcing sales, specials, etc. We include some of our "main numbers" that are attached to our different locations and Auto Attendants. Many of our customers will not call that number but actually text to that number. That text then goes into a "black hole" never to be seen or heard from again. I would like to be able to go to these "main numbers" that represent Auto Attendants and be able to assign one or more DID numbers that an incoming SMS would automatically forward to.

  • +52
1 MERGED

SMS forwarding

Merged
Forward SMS settings
Anthony Jabal 11 months ago in RingCentral Admin Portal 1 Under review