Skip to Main Content
Status Under review
Categories RingCentral Phone
Created by Guest
Created on Jul 29, 2020

Call Handling: forward call to extension, one extension to another

Right now, the only thing close is being able to forward an extension to an actual phone/device. It would be nice to be able to forward an extension to another extension without having to change any numbers or emails addresses.

With the release of the upgraded RingCentral app - we lost the function to Call Forward to an extension (app to app). The only Call Forward function is to a physical phone or device (ie: cell phone). This limits our office functionality and it doesn't make sense why this was not included with the "upgrade". Please consider fixing this issue.

Product Line RingCentral Phone
  • Chris Redmond Ext 1147
    Sep 28, 2022

    Still waiting on more information this. It seems like it's been Under review for a long time. We need a way to be able to have softphones in Ring Groups, Call Queues, Forwarding, etc. rather than only desk phones. Nobody uses desk phones in 2022.

  • Mike Ingebretson
    Apr 20, 2022

    Jennifer, thanks for following up here. It's nice to see these requests be heard. The bottom line for us is that any user should be able to easily forward their extension or phone number anywhere they want to. The limitation I was talking about is that a number can only be forwarded to another user's desk phone. If we want it to also ring the forwardee's mobile and desktop app we need complicated custom rules involving call queues.

    If I'm going out of town and forward my number to a coworker, if he/she is not at their desk phone in the office, but uses the mobile app or desktop app, the call will only ring to the desk phone rather than ringing the extension as a whole. The call is missed even though the coworker is available and working from home. The forwarded call should ring the desk phone and any softphones associated with the extension just like any other incoming call to the coworker in accordance with the call forwarding rules set on their extension.

    I'm happy to discuss over the phone or give more details if needed. This has been a pretty big pain point for us over the two years we've been with RC.

  • Admin
    Jennifer Del Rosario
    Apr 20, 2022

    Hi all, we want to understand more. Is this for an ext without a designated digital line? Thank you!

  • Chris Redmond Ext 1147
    Dec 10, 2021

    Still not working.......It's almost 2022 guys, how can we not forward to softphones in a remote world?!

  • Steve Bove
    Aug 31, 2021

    agreed. extension to extension forwarding is vital.

  • Ryan Froning
    Aug 31, 2021

    With the RC mobile app (Softphone in programing) not avalible how are we going to forward to the RingCentral app??? With everyone working remotely it wont work... This needs to be done!!!!

  • Mike Ingebretson
    Aug 18, 2021

    Came here to say this. It's an essential feature that other VOIP providers have been doing for a long time. We work 80% from home with people using the RC mobile and desktop apps for all calls. The fact that we can only forward calls to a desk phone rather than the whole extension, wherever the user may be taking calls, is very frustrating.

    It's a simple request: Allow users to forward all calls to their extension to another extension from the Call Handling and Forwarding page.

    I've had Support walk me through creating custom rules to ring a Call Queue as a workaround, but it's so complicated that I've had to call in each time I need to create a new one.

  • Greg Widener Ext 1171
    Jan 22, 2021

    Please add this feature yesterday! :)

  • Chris Redmond Ext 1147
    Jan 22, 2021

    The really does need to be something put into place. In a world where more people are using softphones, working remotely, etc, THIS must be addressed.

  • +52

Forward call to one number when busy and forward call to another number when unanswered

We've just sign up with RingCentral and I'm trying to migrate the configuration of Nextiva to RingCentral. We have a setting in one of the account, whereby if the phone is busy, forward to the first number, and if the phone is not busy, forward to...
Thanh Bui 5 months ago in RingCentral Integrations 0 Under review

Ability to Forward Call to Another Extension

When a call is coming in, there is no ability to forward/transfer said call to another extension to answer. There is only a button for sending to voicemail or answering. I want to be able to send the call to my assistant without having to answer i...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Call Forwarding from an extension to a co-worker

It would be extremely helpful to have the call queue set up so co-workers with only the desktop app (no physical phones) can have calls forwarded to them from a specific extension. That way, if an employee is busy and needs help with phone calls, ...
Kaitlyn Tarr 8 months ago in RingCentral Admin Portal 0 Under review

User Call Handling: Allow forward to Extension.

It would be nice to allow users forward their calls to another extension instead of just 10 digit phone number. Extensions including other users as well as group queue extensions.
Blake Bokowski over 1 year ago in RingCentral Phone 0 Under review

Temporary Call forwarding

W would like to be able to temporary forward all calls to an extension to another ringcentral user. Example one user closes down for the day and would like to forward all calls to another agent in the office using a cell phone app
Chad Freitag 11 months ago in RingCentral Mobile App 0 Under review

Call Forwarding to extensions

With the release of the upgraded RingCentral app - we lost the function to Call Forward to an extension (app to app). The only Call Forward function is to a physical phone or device (ie: cell phone). This limits our office functionality and it doe...
Guest about 1 year ago in RingCentral Web/Desktop App 4 Under review