Call Handling: forward call to extension, one extension to another

We have been asking for this since February of 2021

We don't use deskphones, the fact this isn't available is baffling to me. This is why we use a cloud, mobile, work from anywhere platform. Please fix this, our customer service is suffering when we work remotely.

Still waiting on more information this. It seems like it's been Under review for a long time. We need a way to be able to have softphones in Ring Groups, Call Queues, Forwarding, etc. rather than only desk phones. Nobody uses desk phones in 2022.

Jennifer, thanks for following up here. It's nice to see these requests be heard. The bottom line for us is that any user should be able to easily forward their extension or phone number anywhere they want to. The limitation I was talking about is that a number can only be forwarded to another user's desk phone. If we want it to also ring the forwardee's mobile and desktop app we need complicated custom rules involving call queues.

If I'm going out of town and forward my number to a coworker, if he/she is not at their desk phone in the office, but uses the mobile app or desktop app, the call will only ring to the desk phone rather than ringing the extension as a whole. The call is missed even though the coworker is available and working from home. The forwarded call should ring the desk phone and any softphones associated with the extension just like any other incoming call to the coworker in accordance with the call forwarding rules set on their extension.

I'm happy to discuss over the phone or give more details if needed. This has been a pretty big pain point for us over the two years we've been with RC.

Hi all, we want to understand more. Is this for an ext without a designated digital line? Thank you!

Still not working.......It's almost 2022 guys, how can we not forward to softphones in a remote world?!

agreed. extension to extension forwarding is vital.

With the RC mobile app (Softphone in programing) not avalible how are we going to forward to the RingCentral app??? With everyone working remotely it wont work... This needs to be done!!!!

Came here to say this. It's an essential feature that other VOIP providers have been doing for a long time. We work 80% from home with people using the RC mobile and desktop apps for all calls. The fact that we can only forward calls to a desk phone rather than the whole extension, wherever the user may be taking calls, is very frustrating.

It's a simple request: Allow users to forward all calls to their extension to another extension from the Call Handling and Forwarding page.

I've had Support walk me through creating custom rules to ring a Call Queue as a workaround, but it's so complicated that I've had to call in each time I need to create a new one.

Please add this feature yesterday! :)

The really does need to be something put into place. In a world where more people are using softphones, working remotely, etc, THIS must be addressed.