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Status Future consideration
Created by Guest
Created on May 6, 2021

A way to identify peak call volume

I've attached an example we are looking for. Peak hours month by month.

We are looking to have an easy way to see where we need to resource our staff to best support our customers. As we are a technology solutions and service company for Retail and Restaurants its important we have these peak times.

The performance reports have a nice graph for days, weeks however we are analyzing by hour and there isn't a view to see over a course of a week, month, quarter what the average #'s are by hour. It is A LOT of manual work to select each day, hover over the graph and log each number for the hour then average over the days we are looking at.

We are also filtering the call log, bringing into Excel parsing out the day and time fields however again, there is a lot of manual work.

  • Olivia Richards
    May 26, 2023

    This feature will be very helpful for support teams, especially if they work shifts to identify the peaks and workload.