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Status Future consideration
Created by Guest
Created on Apr 14, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.

Option to view how long an agent/user is on available status Merged

We will be able to track down which agents are suppose to be picking up the call and who will be the next available agent.