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Status Future consideration
Created by Guest
Created on Dec 1, 2022

Reporting on time spent 'available'

It would be great to see how much time in the day an agent is set to 'available' to take calls. For example, if Joe Bloggs is here for 7hrs a day, reporting on how many hours in that 7 he is set to 'available'. This would help to determine when and why we're missing calls.

  • Olivia Richards
    May 26, 2023

    This will be very helpful!