This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-28 On live reports it will be helpful to see how long someone has been on do not disturb and have the system count the minutes or adding a timer, so management can track this information. .

On live reports, it's important to see how long an agent has been on the current call. So the manager can track those details, we can only see the overall talk time for the entire day. Merged

This is important so our agents can attempt to gage how long the other agent has been on the phone, if in case another inbound call needs to be transferred to them.

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| Dec 13, 2021

Agreed! Would also be useful to see the number of who they are on the phone with

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On live reports, it's important to see how long an agent has been on the current call. So the manager can track those details, we can only see the overall talk time for the entire day. Merged