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Status Future consideration
Created by Guest
Created on Jul 9, 2021

On live reports, it's important to see how long an agent has been on the current call. So the manager can track those details, we can only see the overall talk time for the entire day. Merged

This is important so our agents can attempt to gage how long the other agent has been on the phone, if in case another inbound call needs to be transferred to them.