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Status Future consideration
Created by Guest
Created on Jul 9, 2021

On live reports it will be helpful to see how long someone has been on do not disturb and have the system count the minutes or adding a timer, so management can track this information.

Currently, this is not on performance reports and its not feasible to sit and monitor manually how long someone has been on DND status. This is important to ensure agents are available and not on DND outside of management guidelines.


report for call queue member status at different times

On Admin Portal or Analytics portal to have an option to view the status of the call queue member during a specific timeframe. For example: Agent A was available on the call queue from 11:30 am -11:32 am. Status changed to busy due to a received c...
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

On live reports, it's important to see how long an agent has been on the current call. So the manager can track those details, we can only see the overall talk time for the entire day.

This is important so our agents can attempt to gage how long the other agent has been on the phone, if in case another inbound call needs to be transferred to them.
Guest about 2 years ago in RingCentral Analytics 1 Future consideration