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Status Future consideration
Created by Guest
Created on Jul 9, 2021

Please consider adding status descriptions to live reports, to justify why someone is on DND. This will also help management track availability of employees at a glance..

If an agent receives a call for another agent and they see they are on DND, it will help if it showed a description (at lunch, meeting, away from desk) as well as a timestamp, so the agent can gage how long it will be before the agent returns. Currently, we have send a direct message on Ring Central Office to see the status of the employee, which is not efficient in a call center environment, if we dont have needs to move to a Ring Central Contact Center version. This feature should be available in Ring Central Office.