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Status Future consideration
Created by Guest
Created on Apr 20, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.

Status time and Status name Merged

Ability to change the status name, not only if someone is unavailable, available or on a call. e.g. we can create a list of status name such us; personal break, lunch break, or in a meeting etc... Also if we can put the current state time where we can see how long the person is engaged in a call. Also for the widgets, you have placed a default number for width and length that removes the ability of super admins to customize how many widgets we can add and to fit in the screen as well.