This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.
Ability to change the status name, not only if someone is unavailable, available or on a call. e.g. we can create a list of status name such us; personal break, lunch break, or in a meeting etc... Also if we can put the current state time where we can see how long the person is engaged in a call. Also for the widgets, you have placed a default number for width and length that removes the ability of super admins to customize how many widgets we can add and to fit in the screen as well.