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We need more than one person to be able to manage dashboards. For example, if a manager has created a dashboard and IT need to help them fix settings or if someone leaves. It's highly frustrating as an admin not to be able to fix dashboards and to have to duplicate, leading to a mess of dashboards where no one is sure which is the right / current one.
I completely agree! We are new to RingCentral, and just realized we couldn't edit shared dashboards. What is the point of sharing the dashboard and making it public?! We are so frustrated!