Skip to Main Content
Status Already exists
Created by Guest
Created on Apr 27, 2022

Ability to see avg/calls daily per month excluding business days

This would allow you to see the average amount of phone calls each user makes for an entire month excluding business days

  • Tanvi Kopardekar
    May 3, 2022

    In LOB Analytics, under the table builder widget, select the dimension as users and direction as outbound. Right next to outbound click on the settings gear and change the aggregation function from the sum of calls to avg and select daily right next to it. In the calendar on top, select the month of your choice and exclude the business days from the weekdays' section. This will provide you with the daily avg of calls made by users for a month with excluded business days