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Status Implemented
Categories RingCentral Analytics
Created by Shanequa Poyser
Created on May 5, 2022

RELATED IDEAS

Missed Calls

I would like to be able to see a drill down of any missed call data, an actual missed call i.e the end user did not get through to someone via the phone system.


It doesnt need to count missed hunt group calls if a user answerss but solely how many missed calls we have had and from who?


Timings would be good, so how long the user rang for and also how far down the hunt group paths did they get?

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  • Shanequa Poyser
    Reply
    |     Sep 21, 2022

    Hi, Do we have any rough dates to this at all? Or any documentation to show what this is going to look like?

  • Tanvi Kopardekar
    Reply
    |     Sep 15, 2022

    We plan to introduce this by mid-Q4. You will be able to find it in LOB Analytics

  • Shanequa Poyser
    Reply
    |     May 18, 2022

    Hi Tanvi, Do you know when this will be?

  • Tanvi Kopardekar
    Reply
    |     May 17, 2022

    Thank you for the feedback. We will be introducing call level details with each hop information in LOB Analytics. This will allow you to see the from, To, and Ring time details for each call