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Status Future consideration
Created by Dominic Bashford
Created on May 13, 2022

Ability to Add Multiple Row Options or Option to Add a Row for Each Extension

I would like to be able to add rows for Users and IVRs. Some of my IVR options transfer to other IVR menus while some options transfer directly to Users. This functionality would allow me to better assess the efficiency of my IVRs by comparing traffic to Users and other IVRs.

  • Tanvi Kopardekar
    May 17, 2022

    Thank you for your feedback. We do have a plan to provide call level hop by hop details in the near future which will help you get IVR to users call flow