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I would like to be able to add rows for Users and IVRs. Some of my IVR options transfer to other IVR menus while some options transfer directly to Users. This functionality would allow me to better assess the efficiency of my IVRs by comparing traffic to Users and other IVRs.
Thank you for your feedback. We do have a plan to provide call level hop by hop details in the near future which will help you get IVR to users call flow