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RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.
Hi Sara, Thank you for your comment. We do have a product for real-time monitoring of queue and agents - Live Reports.
You will be able to build dashboard to monitor SLA, agent availability etc using this product. This is a license based product, please check our website or talk to your RingCentral rep for more details on how to get this product on your account.