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Status Already exists
Created by Sara B.
Created on May 26, 2022

Live Queue Agent/Monitoring

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.

  • Admin
    Pratibha Pandit
    Sep 20, 2022

    Hi Sara, Thank you for your comment. We do have a product for real-time monitoring of queue and agents - Live Reports.

    You will be able to build dashboard to monitor SLA, agent availability etc using this product. This is a license based product, please check our website or talk to your RingCentral rep for more details on how to get this product on your account.