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Status Already exists
Categories RingCentral Analytics
Created by Guest
Created on Jun 24, 2022

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Please Fix Queue Calls

Currently the queue calls are not showing on LOB analytics. All other calls are appearing but calls related to queues are excluded in the count for each analyst as well. I contacted support and they said it would be addressed but 3 months after and same result. Additionally, it would be nice if we have a live or somewhat live count for all the calls.

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  • Admin
    Pratibha Pandit
    Reply
    |     Sep 20, 2022

    Hi Habeeb,

    We will be happy to get on a call to understand your use case and help you.

    Please share your contact in the private comment I left.

    Thank You,

    Pratibha


  • Guest
    Reply
    |     Sep 14, 2022

    Hi George,

    Yes, the information is there BUT when i create a table referring to the queues in the filters it just gives me zero all the way around

  • Admin
    George Lu
    Reply
    |     Sep 14, 2022

    Hello Habeeb,

    Thanks for reaching out, LOB Analytics should currently show queue calls in the data. There is also an application called Live Reports that should provide live information relating to queues.


    Regards,

    George Lu

    PM