RELATED IDEAS
This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.
Availability per Agent Merged
Add different availabiltites for different reasons. Restroom, lunch, etc from the RC Desktop app. Be able to report on agent productivity.
This is great! Would also like to see length of time an agent is logged into queue to average our queue calls answered.