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Status Future consideration
Created by IT Department
Created on Jul 19, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.

Availability per Agent Merged

Add different availabiltites for different reasons. Restroom, lunch, etc from the RC Desktop app. Be able to report on agent productivity.

  • Guest
    Reply
    |
    Sep 14, 2022

    This is great! Would also like to see length of time an agent is logged into queue to average our queue calls answered.