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My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call ends and when the transferred call begins. I request the option for a beep or short tone between the two calls.
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This is a basic feature that was even on our old phone system. Would be a great and easy addition.
I absolutely agree! However if you are looking a the dial pad when the other member clicks transfer, you will notice a change in the hold option I believe? That indicates the customer is no long on hold and is in the conversation with you.
How has this not been added as a default feature and has taken 2 years to be "under review" is beyond me.