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My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call ends and when the transferred call begins. I request the option for a beep or short tone between the two calls.
Product Line | RingCentral Phone |
Having an indication that the call has been transferred would indeed avoid any confusion.
Also on the supported Yealink phones you only see the number of the person who transferred the call and not the caller id from the originating phone. This is an issue.
I agree with Lisa. We are going live with RingCentral at the end of the month and this is a huge learning curve for our employees. This tone is the queue to start talking. I get that the caller id will change, but this doesn't help when using the mobile app and driving in your car. Our current phone system already provides this feature today along with our cloud contact center. Are there any recent updates to share?
This is a basic feature that was even on our old phone system. Would be a great and easy addition.
I absolutely agree! However if you are looking a the dial pad when the other member clicks transfer, you will notice a change in the hold option I believe? That indicates the customer is no long on hold and is in the conversation with you.
YES!
How has this not been added as a default feature and has taken 2 years to be "under review" is beyond me.