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Status Under review
Categories RingCentral Admin Portal RingCentral Phone
Created by Guest
Created on Sep 25, 2020

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Add an audio tone between calls being transferred

My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call ends and when the transferred call begins. I request the option for a beep or short tone between the two calls.

Product Line RingCentral Phone
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  • Deidre Szokol
    Reply
    |     Nov 23, 2023

    Having an indication that the call has been transferred would indeed avoid any confusion.

  • Donna Morell
    Reply
    |     Sep 25, 2023

    Also on the supported Yealink phones you only see the number of the person who transferred the call and not the caller id from the originating phone. This is an issue.

  • Donna Morell
    Reply
    |     Sep 25, 2023

    I agree with Lisa. We are going live with RingCentral at the end of the month and this is a huge learning curve for our employees. This tone is the queue to start talking. I get that the caller id will change, but this doesn't help when using the mobile app and driving in your car. Our current phone system already provides this feature today along with our cloud contact center. Are there any recent updates to share?

  • Lisa Brink
    Reply
    |     Apr 23, 2023

    This is a basic feature that was even on our old phone system. Would be a great and easy addition.

  • Lauren Fisher
    Reply
    |     Sep 29, 2022

    I absolutely agree! However if you are looking a the dial pad when the other member clicks transfer, you will notice a change in the hold option I believe? That indicates the customer is no long on hold and is in the conversation with you.

  • Ben Walker
    Reply
    |     Sep 21, 2022

    YES!

    How has this not been added as a default feature and has taken 2 years to be "under review" is beyond me.

1 MERGED

Transfer Indicator Tone

Merged
Currently there is no indicator tone (buzz, beep, etc.) to indicate to a user that a caller has been transferred to them. When our receptionist wants to transfer a caller to one of our users but actually talk to that user about the caller before p...
Jonathan Sides about 2 years ago in RingCentral Phone 0 Under review
7 MERGED

End of call tone and transferring call tone

Merged
When a call is transferred, there is no way to tell if the person was transferred to you. You just have to blindly say "Hello???" and maybe someone is there or they aren't. It would also be useful to have a "called ended" tone. Sometimes the other...
Cassie Jiras over 2 years ago in RingCentral Web/Desktop App 0 Under review
13 MERGED

Confirmation beep when call transfer is complete

Merged
Currently when a call is transferred from one user to another, there is no way of knowing when the transfer has been completed and when to start talking to the caller. This can lead to longer silences for the caller, or missing the first half of t...
Titus Brown over 2 years ago in RingCentral Phone 1 Under review