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Status Future consideration
Created by Guest
Created on Nov 15, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.

Real time Analysis Merged

For example, If we can see how long a person is on call and how long a person is on avail or DND will be helpful to keep the team on track. Also day wise report on the same like overall DND time, avail time and the calls time for the day will be helpful.