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Status Under review
Created by Guest
Created on Oct 13, 2021

Call Subject/Reason

I think it would be very helpful to have an analytical tool that tracks each phone call or inquire reason. If a call is ended a pop-up asks "What was this inquire regarding?" and the user selects "Sales Call" or "Product Questions" or "Damaged Shipment" or "Order status". That way we can better improve our processes to lower inquires and increase customer satisfaction.