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Status Future consideration
Created by Guest
Created on Apr 22, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.

Track status of extension or person. Available/in meeting/ etc. Merged

to be able to see beyond calls made and missed etc. But to see when people are available in app and when they check out etc.