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Categories RingCentral Analytics
Created by Guest
Created on Feb 10, 2022

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Quantify Number of Connected Calls (From Call Logs)

Call Logs are great that show what calls were connected, but we need to be able to report on it with quantifiable numbers.
Example: 10 outgoing calls, 5 connected, 50% connect rate

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  • Admin
    Pratibha Pandit
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    |     Sep 13, 2022

    Thanks for the comment. We have advanced analytics available on calls and call handling on Analytics portal. You can access it at https://analytics.ringcentral.com/lob-analytics