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Administration would like to see how many people are using their RC phones and if the calls are primarily extension to extension or actually incoming/outgoing from external users.
Thank you for your feedback. Your need has been addressed. We are happy to inform you that with our new product LOB Analytics you can now create your own tables in LOB Analytics including adding a column for internal and external calls for your users.
LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility.
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-RingCentral Analytics Team