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Status Already exists
Created by Guest
Created on Jul 6, 2022

Can we update the calls per day calculation to only include days with >0 calls (days worked)?

Current calculation includes off days which does not help calculate accurate numbers

  • Admin
    Pratibha Pandit
    Jul 19, 2022

    Hi Stan,

    Have you tried our Line Of Business (LOB) Analytics? If your use case is to analytics call handling/team performance this is a better suited analytics and comes with many advanced features to facilitate ad-hoc analysis such as work hours, off hours, visualizating data. Please give it a try and let us know if it works for you.

    Thank you.