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Status Future consideration
Created by Guest
Created on Sep 1, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-58 Provide log report for SMS texts.

Have Analytics for Text Messages Merged

Please create analytics for text messaging!

  • Guest
    Jan 31, 2023

    This is crucial for us since we have been getting charges for excessive texting (despite the fact that we send/receive <100 messages from/to our main number each day.) We need to see the stats! Also, we have a sneaking suspicion that the measurement, which should be based on the actual texts sent/received, is actually being based on those texts being displayed in the RingCentral software. When there is only one instance of the software for a main extension then this is one to one (so no problem), but when we have (as our office does) the desktop software on 7 machines for that main extension (so that all of the employees can see and respond to texts coming in) then we are concerned that the measurement is happening on each computer, so that every one text is actually being measured as 7 texts, which results in the overcharges.

  • Tanvi Kopardekar
    Oct 5, 2022

    Hello, Thank you for your feedback. We will add this into consideration for next releases