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Status Already exists
Created by Michael Everett
Created on May 11, 2021

Live Call Waiting Data

Would be great to have a live call queue so we can see howmany people are calling and howmany people are waiting in the queue for our suicide prevention line.

  • Admin
    Pratibha Pandit
    Nov 4, 2021

    Hi, We do already have this offering where you will be able to see a variety of real-time statistics of calls waiting in queue, agent availability status etc. The product is called, Live Reports and it is a license based (per seat license) add-on product.