RELATED IDEAS
This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.
Report that tells me how long someone has been logged in for a given timeframe
Merged
I would like a report that I can see by user that tells me how many hours they were logged in for a given timeframe. I also want to see how many times they log out and on average how long they are logged out for.
