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Status Implemented
Created by Guest
Created on May 27, 2021

Need the option to exclude abandon calls and voicemails that come in after business hours from reporting

I currently have to manually track this call volume. Would like the option to exclude Abandon Calls and Voicemails that come in when we are closed as they make the abandon rate appear much higher than it is.

  • Admin
    George Lu
    Mar 1, 2022

    Dear Customer,

    Thank you for your feedback. Your need has been addressed. We are happy to inform you that with our new product LOB Analytics you can now specify the days of the week and the business hours for your report.

    LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. LOB Analytics features an advanced calendar with an ability to set your work days, as well as filter data by business and after hours.

    Learn more about LOB Analytics here:

    Refer User Guide

    Watch Video Tutorials

    -RingCentral Analytics Team